" \u003cdiv class=\"ja-job-details\"\u003e \u003ch2 class=\"title\"\u003eClient Services Executive - London\u003c/h2\u003e \u003cdiv class=\"meta\"\u003e \u003cul class=\"classifications\"\u003e \u003cli data-id=\"21525\"\u003e Call Centre \u0026amp; Customer Service \u003c/li\u003e \u003cli data-id=\"21526\"\u003e Customer Service \u003c/li\u003e \u003cli data-id=\"21527\"\u003e London \u003c/li\u003e \u003cli data-id=\"21528\"\u003e Permanent / Full Time \u003c/li\u003e \u003c/ul\u003e \u003cp class=\"date-posted\"\u003e 11/11/2026 \u003c/p\u003e \u003c/div\u003e \u003cdiv class=\"description\"\u003e We\u0026rsquo;re not looking for someone who\u0026rsquo;s planning to try AI one day. We\u0026rsquo;re hiring someone who makes complex issues simple, who can serve as an escalation point alongside Ai. Somebody who wants to keep building that edge in a role where every interaction counts.\u003cbr\u003e\u003cbr\u003e This is a client services role at the heart of the customer experience \u0026mdash; supporting users through onboarding, complex queries, and day-to-day platform use across the Americas. You\u0026rsquo;ll be the expert customers turn to when the stakes are high, and alongside AI you\u0026rsquo;ll show up better prepared, every time.\u003cbr\u003e\u003cbr\u003e \u003cstrong\u003eHow AI changes this role\u003c/strong\u003e \u003cbr\u003eYou don\u0026rsquo;t just resolve issues. You prevent them.\u003cbr\u003e\u003cbr\u003e Client Services used to be about manually supporting customers with time consuming tasks or fixing all the problems small or large, complex or simple. In this team, AI handles that layer \u0026mdash; so you spend your time on the conversations, relationships, and proactive moments that actually drive customer success.\u003cbr\u003e\u003cbr\u003e \u003cstrong\u003eCustomer prep:\u0026nbsp;\u003c/strong\u003ewalk into every interaction already informed \u003cbr\u003e\u003cbr\u003eBefore every customer interaction, Ai Annie our friendly CS agent, has already got an understanding of the issue, highlighted simple solutions and can escalate to you with all of the necessary information.\u0026nbsp;\u0026nbsp;\u003cbr\u003e\u003cbr\u003e \u003cstrong\u003eIssue resolution:\u0026nbsp;\u003c/strong\u003efaster answers, fewer escalations \u003cbr\u003e\u003cbr\u003eUse AI to quickly surface relevant product knowledge, draft clear and accurate responses, and identify the fastest path to resolution \u0026mdash; so customers spend less time waiting and more time succeeding.\u003cbr\u003e\u003cbr\u003e \u003cstrong\u003eOnboarding and training:\u0026nbsp;\u003c/strong\u003epersonalised guidance at scale\u003cbr\u003e\u003cbr\u003eWith Ai acting as our reactive agent, your time is freed up to provide tailored onboarding, with a consultative approach - not just showing the features but influencing customers to get the most value from our features.\u0026nbsp;\u003cbr\u003e\u003cbr\u003e\u003cstrong\u003eFeedback synthesis:\u0026nbsp;\u003c/strong\u003eturn conversations into product insight \u003cbr\u003e\u003cbr\u003eLLMs help you synthesise themes across customer conversations and support tickets \u0026mdash; so the feedback you share with Product and Sales is clear, structured, and backed by patterns, not anecdotes.\u003cbr\u003e\u003cbr\u003e \u003cstrong\u003eWhat you\u0026rsquo;ll do:\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eDeliver exceptional customer experiences\u003c/li\u003e \u003cli\u003eElevate service standards in every interaction - walk into any conversation with the knowledge and context to support our customers.\u003c/li\u003e \u003cli\u003eProactively address technical inquiries and challenges, serving as a trusted advisor on Ansarada\u0026rsquo;s suite of products\u003c/li\u003e \u003cli\u003eCommunicate with clarity and empathy, building rapport and trust through active listening and genuine care.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eEnable and empower customers:\u003c/strong\u003e \u003cul\u003e \u003cli\u003eOnboard and educate new users through personalised guidance and training on the Ansarada platform.\u003c/li\u003e \u003cli\u003eIdentify opportunities for customer expansion and upsell \u0026mdash; with AI surfacing the right signals at the right time.\u003c/li\u003e \u003cli\u003eSpot and share remarkable customer stories that celebrate success across the broader business.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eConnect the dots across the business:\u003c/strong\u003e \u003cul\u003e \u003cli\u003eProvide closed-loop feedback between Product, Sales, and Marketing - with LLMs helping you summarise themes and surface patterns from customer conversations.\u003c/li\u003e \u003cli\u003eCollaborate cross-functionally to drive continuous improvement in customer experience and platform value.\u003c/li\u003e \u003cli\u003eShare what\u0026rsquo;s working \u0026mdash; your AI workflows, your resolution playbooks, your onboarding wins.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eWhat we\u0026rsquo;re looking for:\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eExperience Proven experience in a customer-facing or client services role, ideally in a tech or SaaS environment.\u003c/li\u003e \u003cli\u003eComfortable navigating digital platforms and tools including MS Suite, Slack, Teams, Jira, CRMs, and Mac.\u003c/li\u003e \u003cli\u003eAdaptable and quick to learn in a fast-moving product environment.\u003c/li\u003e \u003cli\u003eAvailable to work a roster of shifts between 8:00 am and 5:00 pm Mon\u0026ndash;Fri, with rotating weekend shifts.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eAI fluency:\u003c/strong\u003e \u003cul\u003e \u003cli\u003eYou use LLMs (ChatGPT, Claude, Gemini) daily \u0026mdash; To support how you champion our customers\u0026rsquo; experience, drafting feedback, responses and raising gaps for further efficiencies.\u0026nbsp;\u003c/li\u003e \u003cli\u003eYou know where AI makes you sharper \u0026mdash; and where your empathy, instincts, and human touch still win.\u003c/li\u003e \u003cli\u003eYou share what works and you\u0026rsquo;re always looking for what\u0026rsquo;s next.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eMindset:\u003c/strong\u003e \u003cul\u003e \u003cli\u003eCustomer-obsessed \u0026mdash; every interaction is an opportunity to make a meaningful impact.\u003c/li\u003e \u003cli\u003eCurious and solutions-oriented \u0026mdash; you view obstacles as opportunities to innovate and improve.\u003c/li\u003e \u003cli\u003eAI-curious by default \u0026mdash; always looking for a faster, smarter way to serve customers.\u003c/li\u003e \u003cli\u003eStrong communicator \u0026mdash; clear, empathetic, and confident across written and verbal channels.\u003c/li\u003e \u003cli\u003eFast learner who shares the wins (and the lessons).\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eSuccess in this role looks like:\u003c/strong\u003e \u003cul\u003e \u003cli\u003eResolution \u0026rarr; customer issues resolved faster and with fewer escalations.\u003c/li\u003e \u003cli\u003eAdoption \u0026rarr; customers onboarded and actively getting value from the platform.\u003c/li\u003e \u003cli\u003eExpansion \u0026rarr; upsell opportunities identified and converted through proactive engagement.\u003c/li\u003e \u003cli\u003eInsight \u0026rarr; structured, pattern-backed feedback reaching Product and Sales.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eWho\u0026rsquo;s Ansarada?\u003c/strong\u003e \u003cbr\u003eJoin the team designing the future of dealmaking.\u003cbr\u003e\u003cbr\u003e Ansarada is the secure dealmaking infrastructure company. We help companies, governments, and their advisors protect what matters and realise their potential when it counts. From M\u0026amp;A and capital raising to restructures, audit, and infrastructure procurement, we provide the system of record that keeps critical information secure and processes under control.\u003cbr\u003e\u003cbr\u003e Founded in Sydney in 2005, Ansarada is trusted across 170 countries and has supported more than 55,000 transactions, bringing together data, workflow, and security by design so teams can move with clarity and confidence when the stakes are high.\u003cbr\u003e\u003cbr\u003e Great Place to Work certified for 16 years running. Recognised as one of Australia\u0026rsquo;s Best Places to Work for Women and in Technology. Teams across Sydney, Ho Chi Minh, Chicago, Amsterdam, and London.\u003cbr\u003e \u003cbr\u003e\u003cstrong\u003eWhat\u0026rsquo;s in it for you?\u003c/strong\u003e \u003cul\u003e \u003cli\u003eMaxwell Leadership Program, book budget, and time to learn and grow.\u003c/li\u003e \u003cli\u003eReal AI development \u0026mdash; tools, training, and the space to build workflows that actually change how you work.\u003c/li\u003e \u003cli\u003eSubsidised health insurance and generous paid leave (parental, birthday, community, anniversary)\u003c/li\u003e \u003cli\u003eFlexible hybrid model: 3 days in office \u0026amp; 2 days remote.\u003c/li\u003e \u003cli\u003eCompetitive compensation and employee benefits.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eLearn more:\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eVirtual office tour + meet the team: https://www.ansarada.com/careers\u0026nbsp;\u003c/li\u003e \u003cli\u003eGreat Place to Work: https://greatplacetowork.com.au/certified-companies/\u0026nbsp;\u003c/li\u003e \u003cli\u003eWomen of Ansarada: https://www.youtube.com/watch?v=Vv2QPPxu57c\u0026nbsp;\u003c/li\u003e \u003c/ul\u003e At Ansarada, belonging means embracing and valuing everyone\u0026rsquo;s unique strengths, experiences, backgrounds, and perspectives. We are committed to fostering a workplace where everyone feels respected, celebrated, and empowered to be their true selves. \u003c/div\u003e \u003cdiv class=\"apply\"\u003e \u003ca class=\"back-link\" href=\"#\" title=\"Back to search results\"\u003eBack to search results\u003c/a\u003e \u003cinput type=\"button\" class=\"ja-button\" data-job-id=\"936261\" value=\"Apply Now\" title=\"Apply Now\" /\u003e \u003c/div\u003e \u003c/div\u003e "