" \u003cdiv class=\"ja-job-details\"\u003e \u003ch2 class=\"title\"\u003eSMB Account Manager - VIC\u003c/h2\u003e \u003cdiv class=\"meta\"\u003e \u003cul class=\"classifications\"\u003e \u003cli data-id=\"19926\"\u003e Sales \u0026amp; Account Management \u003c/li\u003e \u003cli data-id=\"19927\"\u003e Key Account Manager \u003c/li\u003e \u003cli data-id=\"19928\"\u003e Melbourne \u003c/li\u003e \u003cli data-id=\"19929\"\u003e Permanent / Full Time \u003c/li\u003e \u003c/ul\u003e \u003cp class=\"date-posted\"\u003e 5/11/2026 \u003c/p\u003e \u003c/div\u003e \u003cdiv class=\"description\"\u003e \u003cstrong\u003eRole Purpose\u003c/strong\u003e\u003cbr\u003e Nexon is seeking an SMB Account Manager to join our Sales team. This role is responsible for managing relationships with existing customers, protecting and growing revenue, identifying new sales opportunities and supporting the renewal of customer services.\u003cbr\u003e The role will maintain regular customer contact across phone, email and CRM platforms, respond to customer needs, identify accounts at risk and contribute to individual and team sales targets.\u003cbr\u003e This role would suit someone looking to build a career in account management and sales, with the opportunity to develop their commercial capability, customer relationship skills and understanding of Nexon\u0027s solutions. The successful candidate will be customer-focused, commercially minded and committed to delivering Nexon\u0027s premium customer experience.\u003cbr\u003e \u0026nbsp;\u003cbr\u003e Key Responsibilities\u003cbr\u003e \u003cul\u003e \u003cli\u003eManage and maintain strong relationships with an assigned portfolio of existing customers.\u003c/li\u003e \u003cli\u003eMaintain regular contact with customers to understand their needs, priorities and level of satisfaction.\u003c/li\u003e \u003cli\u003eProtect and grow revenue across existing customer accounts.\u003c/li\u003e \u003cli\u003eIdentify and progress upsell, cross-sell and renewal opportunities.\u003c/li\u003e \u003cli\u003eAchieve and exceed agreed monthly sales targets and KPIs.\u003c/li\u003e \u003cli\u003eDevelop, maintain and actively manage a pipeline of sales opportunities.\u003c/li\u003e \u003cli\u003eManage contract and service renewals within required timeframes.\u003c/li\u003e \u003cli\u003eIdentify accounts at risk and develop appropriate retention strategies.\u003c/li\u003e \u003cli\u003eEscalate customer, commercial or retention risks where additional support is required.\u003c/li\u003e \u003cli\u003eRespond to customer issues and support their effective and timely resolution.\u003c/li\u003e \u003cli\u003eMaintain accurate customer, sales activity, opportunity and pipeline information within the CRM.\u003c/li\u003e \u003cli\u003ePrepare and maintain accurate sales forecasts and updates.\u003c/li\u003e \u003cli\u003eFollow Nexon\u0027s sales processes and required approval procedures.\u003c/li\u003e \u003cli\u003eWork collaboratively with colleagues to support customer outcomes and team performance.\u003c/li\u003e \u003cli\u003eMaintain a strong understanding of Nexon\u0027s products, services and customer value proposition.\u003c/li\u003e \u003c/ul\u003e Key Performance Measures\u003cbr\u003e Performance will be measured against agreed objectives, which may include:\u003cbr\u003e \u003cul\u003e \u003cli\u003eAchievement of sales and revenue targets.\u003c/li\u003e \u003cli\u003eCustomer retention and renewal outcomes.\u003c/li\u003e \u003cli\u003eGrowth within existing customer accounts.\u003c/li\u003e \u003cli\u003ePipeline development and conversion.\u003c/li\u003e \u003cli\u003eForecast accuracy.\u003c/li\u003e \u003cli\u003eCustomer satisfaction.\u003c/li\u003e \u003cli\u003eTimely management of renewals.\u003c/li\u003e \u003cli\u003eCRM accuracy and sales process compliance.\u003c/li\u003e \u003cli\u003eIdentification and management of at-risk accounts.\u003c/li\u003e \u003c/ul\u003e Experience and Qualifications\u003cbr\u003e \u003cul\u003e \u003cli\u003eMinimum two years\u0027 experience in account management, client services, customer service or sales within the IT industry.\u003c/li\u003e \u003cli\u003eDemonstrated success in solution-based selling and achieving sales targets.\u003c/li\u003e \u003cli\u003eExperience managing contract renewals and growing existing customer accounts.\u003c/li\u003e \u003cli\u003eStrong understanding of the sales process.\u003c/li\u003e \u003cli\u003eWorking knowledge of CRM systems.\u003c/li\u003e \u003cli\u003eTechnical knowledge or experience within the IT industry will be highly regarded.\u003c/li\u003e \u003c/ul\u003e Skills and Capabilities\u003cbr\u003e \u003cul\u003e \u003cli\u003eStrong communication and interpersonal skills.\u003c/li\u003e \u003cli\u003eDemonstrated ability to build and maintain effective customer relationships.\u003c/li\u003e \u003cli\u003eStrong commercial and financial acumen.\u003c/li\u003e \u003cli\u003eAbility to identify customer needs and convert them into sales opportunities.\u003c/li\u003e \u003cli\u003eStrong organisational and time-management skills.\u003c/li\u003e \u003cli\u003eExcellent attention to detail.\u003c/li\u003e \u003cli\u003eAbility to manage multiple customers, renewals and priorities in a fast-paced environment.\u003c/li\u003e \u003cli\u003eProactive, self-driven and motivated to exceed targets.\u003c/li\u003e \u003cli\u003eAbility to work independently and as part of a team.\u003c/li\u003e \u003cli\u003eStrong problem-solving and issue-resolution skills.\u003c/li\u003e \u003cli\u003eProficiency in Microsoft Office and CRM software.\u003c/li\u003e \u003cli\u003eCommitment to team excellence and customer service.\u003c/li\u003e \u003c/ul\u003e Personal Attributes\u003cbr\u003e The successful candidate will be:\u003cbr\u003e \u003cul\u003e \u003cli\u003eCustomer-focused and commercially driven.\u003c/li\u003e \u003cli\u003ePassionate about technology and sales.\u003c/li\u003e \u003cli\u003eAccountable for delivering on commitments.\u003c/li\u003e \u003cli\u003eProactive and responsive.\u003c/li\u003e \u003cli\u003eMotivated to learn and grow within a sales environment.\u003c/li\u003e \u003cli\u003eCommitted to delivering Nexon\u0027s premium customer experience.\u003c/li\u003e \u003c/ul\u003e \u003c/div\u003e \u003cdiv class=\"apply\"\u003e \u003ca class=\"back-link\" href=\"#\" title=\"Back to search results\"\u003eBack to search results\u003c/a\u003e \u003cinput type=\"button\" class=\"ja-button\" data-job-id=\"935059\" value=\"Apply Now\" title=\"Apply Now\" /\u003e \u003c/div\u003e \u003c/div\u003e "