" \u003cdiv class=\"ja-job-details\"\u003e \u003ch2 class=\"title\"\u003eChange Manager\u003c/h2\u003e \u003cdiv class=\"meta\"\u003e \u003cul class=\"classifications\"\u003e \u003cli data-id=\"24924\"\u003e IT \u0026amp; Telecomms \u003c/li\u003e \u003cli data-id=\"24925\"\u003e Project Management / Team Lead \u003c/li\u003e \u003cli data-id=\"24926\"\u003e Brisbane \u003c/li\u003e \u003cli data-id=\"24927\"\u003e Contract \u003c/li\u003e \u003c/ul\u003e \u003cp class=\"date-posted\"\u003e 23/10/2026 \u003c/p\u003e \u003c/div\u003e \u003cdiv class=\"description\"\u003e We are seeking an experienced \u003cstrong\u003eChange Manager\u003c/strong\u003e to support a large-scale digital transformation program delivering new platforms, processes, and ways of working across multiple business functions.\u003cbr\u003e\u003cbr\u003e This role will be responsible for leading organisational change, service readiness, stakeholder engagement, communications, training, and business adoption activities to ensure successful implementation and sustained business outcomes.\u003cbr\u003e\u003cbr\u003e Working closely with project teams, operational leaders, technology specialists, and business stakeholders, you will play a critical role in preparing the organisation for change and supporting a smooth transition into business-as-usual operations.\u003cbr\u003e\u003cbr\u003e \u003cstrong\u003eKey Responsibilities Change Management \u0026amp; Adoption\u003c/strong\u003e \u003cul\u003e \u003cli\u003eDevelop and implement comprehensive change management strategies aligned with project delivery objectives.\u003c/li\u003e \u003cli\u003eConduct change impact assessments and stakeholder analysis.\u003c/li\u003e \u003cli\u003eIdentify and manage business impacts across processes, systems, integrations, teams, and operating models.\u003c/li\u003e \u003cli\u003eDrive organisational readiness and adoption of new digital capabilities.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eService Readiness \u0026amp; Operational Transition\u003c/strong\u003e \u003cul\u003e \u003cli\u003eDevelop and deliver business readiness plans covering people, process, technology, communications, training, and support.\u003c/li\u003e \u003cli\u003eCoordinate operational transition activities and ensure successful handover to business-as-usual support teams.\u003c/li\u003e \u003cli\u003eEstablish support models, escalation pathways, and operating procedures.\u003c/li\u003e \u003cli\u003eFacilitate knowledge transfer between project and operational teams.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eCommunications \u0026amp; Stakeholder Engagement\u003c/strong\u003e \u003cul\u003e \u003cli\u003eDesign and deliver communication strategies and engagement activities.\u003c/li\u003e \u003cli\u003eBuild strong relationships with executive stakeholders, business leaders, project teams, and external partners.\u003c/li\u003e \u003cli\u003eProvide regular updates on project impacts, readiness activities, and adoption progress.\u003c/li\u003e \u003cli\u003eSupport governance forums and executive reporting requirements.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eTraining \u0026amp; Enablement\u003c/strong\u003e \u003cul\u003e \u003cli\u003eDevelop training and enablement strategies to support successful adoption.\u003c/li\u003e \u003cli\u003eCoordinate or facilitate training sessions and knowledge-sharing activities.\u003c/li\u003e \u003cli\u003eProduce user guides, process documentation, and support materials.\u003c/li\u003e \u003cli\u003eMeasure training effectiveness and organisational readiness.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003ePost-Go-Live Support\u003c/strong\u003e \u003cul\u003e \u003cli\u003eSupport transition and early-life support activities following implementation.\u003c/li\u003e \u003cli\u003eMonitor adoption, service performance, and business outcomes.\u003c/li\u003e \u003cli\u003eGather feedback and identify opportunities for continuous improvement.\u003c/li\u003e \u003cli\u003eAssist with issue management, stakeholder support, and ongoing optimisation initiatives.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eSkills \u0026amp; Experience To be successful in this role, you will demonstrate:\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eProven experience delivering organisational change within large-scale digital transformation programs.\u003c/li\u003e \u003cli\u003eStrong experience developing and managing change artefacts, including: \u003cul\u003e \u003cli\u003eChange impact assessments\u003c/li\u003e \u003cli\u003eStakeholder engagement plans\u003c/li\u003e \u003cli\u003eCommunication strategies\u003c/li\u003e \u003cli\u003eTraining and enablement plans\u003c/li\u003e \u003c/ul\u003e \u003c/li\u003e \u003cli\u003eExperience leading business readiness and operational transition activities.\u003c/li\u003e \u003cli\u003eStrong stakeholder engagement and influencing skills across all organisational levels.\u003c/li\u003e \u003cli\u003eExperience supporting technology-enabled business transformation initiatives.\u003c/li\u003e \u003cli\u003eExcellent written and verbal communication skills.\u003c/li\u003e \u003cli\u003eAbility to work collaboratively across business, technology, and delivery teams.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eDesirable Experience Highly regarded experience includes:\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eSalesforce implementations, including Experience Cloud and Public Sector solutions.\u003c/li\u003e \u003cli\u003eIT service management and operational readiness activities.\u003c/li\u003e \u003cli\u003eITIL or other recognised change enablement frameworks.\u003c/li\u003e \u003cli\u003eGovernment, regulatory, compliance, or public sector environments.\u003c/li\u003e \u003cli\u003eCustomer-facing digital service transformations.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eWhat\u0027s on Offer\u003c/strong\u003e \u003cul\u003e \u003cli\u003eLong-term program engagement with a high-profile digital transformation initiative.\u003c/li\u003e \u003cli\u003eOpportunity to influence organisational change and strategic outcomes.\u003c/li\u003e \u003cli\u003eCollaborative project environment with experienced delivery professionals.\u003c/li\u003e \u003cli\u003eHybrid working arrangements.\u003c/li\u003e \u003cli\u003eCompetitive market rates.\u003c/li\u003e \u003c/ul\u003e How to Apply If you are an experienced Change Manager with a strong background in digital transformation, stakeholder engagement, business readiness, and organisational change, we would welcome your application.\u003cbr\u003e Please submit your resume highlighting relevant transformation, change management, and service readiness experience.\u003cbr\u003e \u0026nbsp; \u003c/div\u003e \u003cdiv class=\"apply\"\u003e \u003ca class=\"back-link\" href=\"#\" title=\"Back to search results\"\u003eBack to search results\u003c/a\u003e \u003cinput type=\"button\" class=\"ja-button\" data-job-id=\"932848\" value=\"Apply Now\" title=\"Apply Now\" /\u003e \u003c/div\u003e \u003c/div\u003e "