" \u003cdiv class=\"ja-job-details\"\u003e \u003ch2 class=\"title\"\u003ePrincipal Consultant, ServiceNow\u003c/h2\u003e \u003cdiv class=\"meta\"\u003e \u003cul class=\"classifications\"\u003e \u003cli data-id=\"19926\"\u003e IT \u0026amp; Telecomms \u003c/li\u003e \u003cli data-id=\"19927\"\u003e Consultant - Other \u003c/li\u003e \u003cli data-id=\"19928\"\u003e Melbourne \u003c/li\u003e \u003cli data-id=\"19929\"\u003e Permanent / Full Time \u003c/li\u003e \u003c/ul\u003e \u003cp class=\"date-posted\"\u003e 16/10/2026 \u003c/p\u003e \u003c/div\u003e \u003cdiv class=\"description\"\u003e An exciting opportunity has become available for a proven Principal Consultant/Architect, reporting to the GM ServiceNow Practice. In this role, you have the opportunity to take a leading role in the Consulting Services team, steering the technology specific capabilities of your team to successfully scope, design and deliver innovative ServiceNow based solutions and services for customer facing projects.\u0026nbsp; The primary focus will be ITSM, ITOM, CRM but to be successful in the role you will have deep platform knowledge and can manage to navigate the platform broadly and learn no features as they are released to market including AI and NowAssist \u003cbr\u003e \u0026nbsp;\u003cbr\u003e \u003cstrong\u003eWhat the role at Nexon can offer you:\u0026nbsp; \u0026nbsp;\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eFlexible working arrangements available\u003c/li\u003e \u003cli\u003eValuable training\u0026nbsp;offered across the business, including full access to our Learning \u0026amp; Development platform- \u003cspan style=\"text-decoration:none\"\u003eGo1\u003c/span\u003e and Now learning\u003c/li\u003e \u003cli\u003eA\u0026nbsp;work culture that puts emphasis on connectivity, professional development and growth, offering dedicated Professional Development Leave days for all staff\u003c/li\u003e \u003cli\u003eA workplace focused on employee wellbeing, with an Employee Assistance Program which offers confidential support to all staff- via the \u003cspan style=\"text-decoration:none\"\u003eAccessEAP\u003c/span\u003e platform and dedicated People Experience team\u003c/li\u003e \u003cli\u003eAbility to work with the latest, cutting-edge technologies across many comprehensive areas and \u003cspan style=\"text-decoration:none\"\u003esolutions\u003c/span\u003e\u003c/li\u003e \u003cli\u003eWorking alongside highly experienced professionals willing to share their knowledge\u003c/li\u003e \u003cli\u003eNexstar employee platform\u003c/li\u003e \u003cli\u003eThis is a senior level role.\u0026nbsp; You can expect to contribute to Pre Sales, managing and mentoring staff, train and maintain certification in ServiceNow, contributing to customer projects and R\u0026amp;D by surrounding yourself with the best ServiceNow professionals in the market in a highly rewarding environment\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eRequirements of the role: \u003c/strong\u003e\u003cbr\u003e The role is a ServiceNow team leadership role. You will lead the technology specific capabilities of your team (ServiceNow) and work with the relevant Sales leaders and the GM ServiceNow Practice to support Nexon\u0027s growth whilst ensuring project delivery quality\u003cbr\u003e\u003cbr\u003e The role will cover team management, project delivery for our customers with occasional needs to support pre sales to help bring business into the practice \u003cbr\u003e \u0026nbsp;\u003cbr\u003e \u003cstrong\u003eTeam Leadership:\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eCreating an inspiring team environment with an open communication culture, setting clear team goals\u003c/li\u003e \u003cli\u003eDelegating tasks and setting deadlines for your team\u003c/li\u003e \u003cli\u003eIn conjunction with the GM ServiceNow Consulting, manage vendor partnership engagements, training requirements, competencies and third-party vendor delivery\u003c/li\u003e \u003cli\u003eMeet with team members to capture current qualifications and capabilities, identify gaps and assign Professional Development Plans\u003c/li\u003e \u003cli\u003eSupporting the development and growth of juniors, consultants and senior consultants within the business\u003c/li\u003e \u003cli\u003eContributor in building and leading activities including customer and talent acquisition aligned to growth for Victoria practice\u003c/li\u003e \u003cli\u003eIdentify and drive continuous improvements of our implementation methodology and service offerings based on client feedback and experiences\u003c/li\u003e \u003cli\u003eContribute to team processes and documents in line with Nexon\u0027s quality and security accreditations\u0026nbsp; and product development requirements\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eProject Delivery\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003e\u003cspan style=\"text-align:justify\"\u003eDelivery of consulting services to install, configure, and integrate software products from ServiceNow \u003c/span\u003e\u003c/li\u003e \u003cli\u003e\u003cspan style=\"text-align:justify\"\u003eWork within Nexon\u0027s quality and security accreditations and product development requirements and methodology;\u003c/span\u003e\u003c/li\u003e\u003cli\u003eLead customer project engagements as a ServiceNow SME including workshops with business stakeholders and subject matter experts for requirements definition and design, Stand up calls and progress meetings, oversee testing and quality before handover to customers for acceptance testing and prepare project documentation as specified in customer projects as required including designs, backlog details, testing results, training documentation and As Built as needed\u003c/li\u003e \u003cli\u003eHands-on Implementation and delivery of ServiceNow solutions (including configuration, development, testing and implementation) while adhering to ServiceNow technical best practice and standards\u003c/li\u003e \u003cli\u003eWorking with Project managers to keep projects on track minimising risk and issues in delivery, acting as the SME for ServiceNow and ensuring successful outcomes in client engagements and high customer satisfaction ratings\u003c/li\u003e \u003cli\u003eContinuously reviewing project deliverables, customer requirements are met to the highest standard\u003c/li\u003e \u003cli\u003eDemonstrated technical skills such as configuration of the ServiceNow platform and development including \u0026nbsp;Integrations (web services, email, MID Servers, etc)\u003c/li\u003e \u003cli\u003eAs a senior member of the team, promote support, knowledge transfer and upskilling of other team members to progress their career ambitions\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003ePre Sales \u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eDeveloping strong relationships with business leaders to understand the client\u0027s vision and how ServiceNow plays in their digital transformation journey and translating business objectives to outcomes into a customer roadmap refining the client\u0027s vision\u003c/li\u003e \u003cli\u003eSupport Nexon\u0027s sales team for ServiceNow software and services through demonstrations, Proof of Concepts, and customer presentations to stakeholders at various levels;\u003c/li\u003e \u003cli\u003eDefining solutions, scope of work, participate in sponsored events, commercial estimates and contracts and supporting customers;\u003c/li\u003e \u003cli\u003eIdentifying opportunities and influence clients to adopt ServiceNow platform modules, functionality and upgrades and associated Nexon implementation and support services;\u003c/li\u003e \u003cli\u003eContribute to thought leadership, provide market insight, industry experience and gain trust from the client as the go-to advisors\u003c/li\u003e \u003cli\u003eQualifying, Preparing and Responding to Requests for Proposals working with the Sales Team and Consulting Team;\u003c/li\u003e \u003cli\u003eDefining solutions, scope, design, commercial contracts and supporting customer variations;\u003c/li\u003e \u003cli\u003eProvide well-conceived, clearly articulated, pragmatic solutions and recommendations to complex business problems\u003c/li\u003e \u003cli\u003eCultivating strong relationships with ServiceNow\u0026nbsp; account executives, product specialists, partner channel and other relevant stakeholders\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eEssential Knowledge, Skills and Experience\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eDegree or relevant tertiary education in Computer or Business Related discipline or recognised industry qualifications and experience;\u003c/li\u003e \u003cli\u003eDemonstrated experience with a minimum of 7-10 years\u0027 commercial experience on ServiceNow;\u003c/li\u003e \u003cli\u003eDemonstrate commercial awareness and high business acumen to deliver quality outcomes for both Nexon and our customers;\u003c/li\u003e \u003cli\u003eDemonstrated experience in undertaking pre-sales activity opportunity identification and qualification, including statement of work preparation, estimating effort, conception and design and selling of solution as well as ensure that the solution proposed is fit for purpose;\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eServiceNow certifications:\u0026nbsp;\u003c/strong\u003eyou must possess Certified System Administrator and at least 2-3 \u0026nbsp;Certified Implementation Specialist certifications.\u0026nbsp; Focus for Nexon is ITSM. ITOM, CRM and AI\u003cbr\u003e\u0026nbsp;\u003cbr\u003e \u003cstrong\u003ePreferred / Highly Desirable\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003e\u003cspan style=\"text-align:justify\"\u003eUnderstanding of ServiceNow Licensing models across the platform;\u003c/span\u003e\u003c/li\u003e \u003cli\u003eServiceNow Certified Master Architect or Technical Architect highly valued\u003c/li\u003e \u003cli\u003eAI and NowAssist Micro Certifications\u003c/li\u003e \u003cli\u003eExperience working in a structured environment with an understanding of the principles of project management methodologies such as AGILE (Scrum) and Water Fall (Prince/PMBOK);\u003c/li\u003e \u003c/ul\u003e \u003c/div\u003e \u003cdiv class=\"apply\"\u003e \u003ca class=\"back-link\" href=\"#\" title=\"Back to search results\"\u003eBack to search results\u003c/a\u003e \u003cinput type=\"button\" class=\"ja-button\" data-job-id=\"931156\" value=\"Apply Now\" title=\"Apply Now\" /\u003e \u003c/div\u003e \u003c/div\u003e "