" \u003cdiv class=\"ja-job-details\"\u003e \u003ch2 class=\"title\"\u003eService Operations Manager\u003c/h2\u003e \u003cdiv class=\"meta\"\u003e \u003cul class=\"classifications\"\u003e \u003cli data-id=\"22922\"\u003e Transport / Logistics / Drivers \u003c/li\u003e \u003cli data-id=\"22923\"\u003e Management \u003c/li\u003e \u003cli data-id=\"22924\"\u003e National \u003c/li\u003e \u003cli data-id=\"22925\"\u003e Permanent / Full Time \u003c/li\u003e \u003c/ul\u003e \u003cp class=\"date-posted\"\u003e 8/10/2026 \u003c/p\u003e \u003c/div\u003e \u003cul class=\"bullet-points\"\u003e \u003cli\u003eNational role with significant operational influence\u003c/li\u003e \u003cli\u003eDrive service improvement across a large dealership network\u003c/li\u003e \u003cli\u003eLead customer, people and business performance\u003c/li\u003e \u003c/ul\u003e \u003cdiv class=\"description\"\u003e \u003cstrong\u003eAbout the opportunity\u003cbr\u003e\u003cbr\u003e\u003c/strong\u003e If you\u0027re passionate about operational excellence, building high-performing teams and driving consistency across a large service network, this could be the opportunity you\u0027ve been looking for.\u003cbr\u003e\u003cbr\u003e Velocity Truck Centres is seeking an experienced Service Operations Manager to help shape the future of Service across Australia\u0027s largest Daimler Truck dealership network. Reporting to the Vice President Aftersales, you will lead national service improvement initiatives, establish practical operating standards and partner with regional and branch leaders to improve performance, customer outcomes and efficiency.\u003cbr\u003e\u003cbr\u003e \u003cstrong\u003eWhy join us?\u003c/strong\u003e \u003cul\u003e \u003cli\u003eLead operational improvement across a national dealership network.\u003c/li\u003e \u003cli\u003eInfluence service performance, customer experience and productivity at scale.\u003c/li\u003e \u003cli\u003eWork directly with senior leaders to shape the future of Service.\u003c/li\u003e \u003cli\u003eLead established teams and deliver visible, practical improvements.\u003c/li\u003e \u003cli\u003eRepresent globally recognised brands including Mercedes-Benz, Freightliner and Fuso.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eWhat you\u0027ll be doing\u003c/strong\u003e \u003cul\u003e \u003cli\u003eDrive operational excellence and consistent ways of working across the Service network.\u003c/li\u003e \u003cli\u003eImprove workshop productivity, repair order management and work-in-progress performance.\u003c/li\u003e \u003cli\u003eLead national process improvement, reporting and operational audit programs.\u003c/li\u003e \u003cli\u003ePartner with regional leaders to identify opportunities and lift performance.\u003c/li\u003e \u003cli\u003eStrengthen service quality, safety and customer satisfaction outcomes.\u003c/li\u003e \u003cli\u003eUse operational and financial data to solve problems and support decision-making.\u003c/li\u003e \u003cli\u003eContribute to the long-term growth and capability of the Service network.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eWhat we\u0027re looking for\u003c/strong\u003e \u003cul\u003e \u003cli\u003eSenior leadership experience in service operations, aftersales, automotive, transport, heavy vehicle, industrial or equipment-related environments.\u003c/li\u003e \u003cli\u003eExperience leading multi-site operations or supporting a geographically dispersed network.\u003c/li\u003e \u003cli\u003eStrong understanding of workshop operations, productivity, WIP management and service profitability.\u003c/li\u003e \u003cli\u003eProven ability to lead change and deliver measurable operational improvements.\u003c/li\u003e \u003cli\u003eStrong commercial acumen and confidence interpreting operational and financial data.\u003c/li\u003e \u003cli\u003eA hands-on collaborative style, and a track record of developing capable, accountable teams.\u003c/li\u003e \u003cli\u003eExcellent communication and stakeholder management skills.\u003c/li\u003e \u003cli\u003eA current driver licence and willingness to travel nationally.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eAbout Velocity Truck Centres\u003cbr\u003e\u003cbr\u003e\u003c/strong\u003e Velocity Truck Centres Australia is part of Velocity Vehicle Group, Daimler Truck\u0027s largest dealership group globally. We are Australia\u0027s largest Daimler Truck dealership network, representing Mercedes-Benz, Freightliner and Fuso across a national footprint. Our success is built on our people and guided by our values of Speed, Value and Trust.\u003cbr\u003e\u003cbr\u003e \u003cstrong\u003eApply now\u003c/strong\u003e\u0026nbsp;- If you\u0027re an experienced operational leader ready to influence a national network, develop high-performing teams and help shape the future of Service, we\u0027d love to hear from you.\u003cbr\u003e\u003cbr\u003e \u003cem\u003ePlease note: Velocity Truck Centres Australia requires candidates to undergo pre-employment checks, which may include pre-employment medical assessments and drug and alcohol screening.\u003c/em\u003e \u003c/div\u003e \u003cdiv class=\"apply\"\u003e \u003ca class=\"back-link\" href=\"#\" title=\"Back to search results\"\u003eBack to search results\u003c/a\u003e \u003cinput type=\"button\" class=\"ja-button\" data-job-id=\"928894\" value=\"Apply Now\" title=\"Apply Now\" /\u003e \u003c/div\u003e \u003c/div\u003e "