" \u003cdiv class=\"ja-job-details\"\u003e \u003ch2 class=\"title\"\u003eOperations Manager - National - Sydney Based\u003c/h2\u003e \u003cdiv class=\"meta\"\u003e \u003cul class=\"classifications\"\u003e \u003cli data-id=\"21304\"\u003e Sales \u0026amp; Account Management \u003c/li\u003e \u003cli data-id=\"21306\"\u003e Sydney \u003c/li\u003e \u003cli data-id=\"21307\"\u003e Permanent / Full Time \u003c/li\u003e \u003c/ul\u003e \u003cp class=\"date-posted\"\u003e 1/10/2026 \u003c/p\u003e \u003c/div\u003e \u003cul class=\"bullet-points\"\u003e \u003cli\u003eTravel/Work from home and the office in Sydney\u003c/li\u003e \u003cli\u003eManagement, recruiting and training, HR,\u003c/li\u003e \u003cli\u003eGreat salary package and KPIs\u003c/li\u003e \u003c/ul\u003e \u003cdiv class=\"description\"\u003e An exciting opportunity has become available for an experienced \u003cstrong\u003eOperations Manager\u003c/strong\u003e to take a senior leadership role within a growing national optical retail network.\u003cbr\u003e\u003cbr\u003e Reporting directly to the Managing Directors, you will oversee the day-to-day operations of multiple locations, working closely with Store Managers, optometry teams and key stakeholders to drive \u003cstrong\u003esales, profitability, operational excellence and an exceptional customer experience\u003c/strong\u003e.\u003cbr\u003e\u003cbr\u003e This is a broad, hands-on role suited to an experienced retail leader who enjoys developing people, analysing performance and implementing practical strategies that deliver measurable results.\u003cbr\u003e\u003cbr\u003e The Role You will provide leadership and operational support across the store network, helping individual locations achieve their financial, customer service and operational objectives.\u003cbr\u003e Key responsibilities will include:\u003cbr\u003e \u003cul\u003e \u003cli\u003eMonitoring performance across KPIs including sales, margins, AOV, Medicare, remakes and operating costs\u003c/li\u003e \u003cli\u003eReviewing sales against targets and budgets and identifying opportunities for improvement\u003c/li\u003e \u003cli\u003eCoaching and supporting Store Managers and their teams\u003c/li\u003e \u003cli\u003eDriving initiatives to improve customer experience, satisfaction and loyalty\u003c/li\u003e \u003cli\u003eManaging inventory, stock control, merchandising and stocktake processes\u003c/li\u003e \u003cli\u003eSupporting marketing campaigns, promotions, product launches and supplier initiatives\u003c/li\u003e \u003cli\u003eEnsuring operational procedures and relevant compliance requirements are maintained\u003c/li\u003e \u003cli\u003eSupporting recruitment, onboarding, training and development\u003c/li\u003e \u003cli\u003eOverseeing workforce planning and assisting with people and performance matters\u003c/li\u003e \u003cli\u003eManaging store projects, upgrades and maintenance\u003c/li\u003e \u003cli\u003eSupporting the successful opening and rollout of new locations, including store set-up, fixtures, suppliers, stock and staffing requirements. Store Operations Manager - Chem\u0026hellip;\u003c/li\u003e \u003c/ul\u003e About You You will ideally have \u003cstrong\u003eat least two years\u0027 experience within a high-volume, fast-paced retail environment\u003c/strong\u003e, with strong knowledge of retail operations and a genuine focus on quality service.\u003cbr\u003e\u003cbr\u003e Experience in \u003cstrong\u003emulti-site retail, optical, pharmacy, health, fashion or another service-focused retail environment\u003c/strong\u003e would be particularly relevant.\u003cbr\u003e You\u0027ll bring strong commercial awareness together with experience in inventory management, stock control, labour costs, staff management and training.\u003cbr\u003e\u003cbr\u003e Most importantly, you\u0027ll be a confident and supportive leader with a \u003cstrong\u003ecoaching and mentoring style\u003c/strong\u003e. You\u0027ll be highly organised, comfortable working with KPIs and financial information, able to make sound decisions and capable of building strong relationships at all levels. Store Operations Manager - Chem\u0026hellip;\u003cbr\u003e The Opportunity This is much more than managing an individual store. You\u0027ll have the opportunity to influence the performance of an entire network, develop store leaders and play an important role in the continued expansion of the business.\u003cbr\u003e\u003cbr\u003e If you are a commercially minded retail leader who enjoys \u003cstrong\u003epeople, performance and growth\u003c/strong\u003e, this could be an excellent next career move. \u003c/div\u003e \u003cdiv class=\"apply\"\u003e \u003ca class=\"back-link\" href=\"#\" title=\"Back to search results\"\u003eBack to search results\u003c/a\u003e \u003cinput type=\"button\" class=\"ja-button\" data-job-id=\"928181\" value=\"Apply Now\" title=\"Apply Now\" /\u003e \u003c/div\u003e \u003c/div\u003e "