" \u003cdiv class=\"ja-job-details\"\u003e \u003ch2 class=\"title\"\u003eVIP Services Receptionist\u003c/h2\u003e \u003cdiv class=\"meta\"\u003e \u003cul class=\"classifications\"\u003e \u003cli data-id=\"27950\"\u003e Hospitality / Travel / Tourism \u003c/li\u003e \u003cli data-id=\"27951\"\u003e Gaming \u0026amp; Hotel \u003c/li\u003e \u003cli data-id=\"27952\"\u003e Townsville QLD \u003c/li\u003e \u003cli data-id=\"27953\"\u003e Permanent / Full Time \u003c/li\u003e \u003c/ul\u003e \u003cp class=\"date-posted\"\u003e 12/11/2026 \u003c/p\u003e \u003c/div\u003e \u003cul class=\"bullet-points\"\u003e \u003cli\u003eIdyllic location in tropical North Queensland\u003c/li\u003e \u003cli\u003eFull time \u0026amp; part time positions available\u003c/li\u003e \u003cli\u003eAbove Award Wages\u003c/li\u003e \u003c/ul\u003e \u003cdiv class=\"description\"\u003e \u003cstrong\u003eJoin Our Team\u003c/strong\u003e\u003cbr\u003e Are you passionate about delivering exceptional service and creating memorable experiences?\u003cbr\u003e\u003cbr\u003e The Ville Resort Casino is currently seeking \u003cstrong\u003efull time and part time VIP Services Receptionists\u003c/strong\u003e\u0026nbsp;to join our VIP Services team.\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e This is more than a concierge role. It\u0027s an opportunity to build a rewarding career with \u003cstrong\u003eNorth Queensland\u0027s leading integrated resort and casino\u003c/strong\u003e.\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e Our VIP Services team delivers personalised experiences to our premium casino members through luxury hospitality, gaming, accommodation, dining, entertainment and exclusive events. Working alongside our VIP Service Executives and teams across Gaming, Hotels, Food and Beverage and Events, you\u0027ll help create memorable experiences while developing valuable skills in one of Australia\u0027s most diverse hospitality groups.\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e Whether you\u0027re looking to build a career in luxury hospitality, gaming or customer experience, you\u0027ll have the opportunity to learn from experienced professionals, develop new skills and explore genuine career pathways across The Ville, Morris Group and our collection of hotels, luxury lodges and hospitality businesses throughout Australia.\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e \u003cstrong\u003eThe Role\u003c/strong\u003e\u003cbr\u003e As a \u003cstrong\u003eVIP Services Receptionist,\u003c/strong\u003e\u0026nbsp;you\u0027ll be based at our VIP Concierge reception and will be the first point of contact for many of our valued casino members and guests.\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e Working closely with our \u003cstrong\u003eVIP Service Executives\u003c/strong\u003e, you\u0027ll welcome guests into our exclusive VIP gaming areas, coordinate accommodation, restaurant, entertainment and transport bookings, answer telephone and email enquiries, conduct guest meet and greets and help deliver seamless, personalised experiences throughout every stage of the guest journey.\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e \u003cstrong\u003eYour responsibilities will include:\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eWelcoming VIP members and guests with warmth, professionalism and genuine hospitality.\u003c/li\u003e \u003cli\u003eProviding exceptional service from the VIP Concierge reception.\u003c/li\u003e \u003cli\u003eAnswering telephone and email enquiries.\u003c/li\u003e \u003cli\u003eCoordinating accommodation, restaurant, entertainment and transport bookings.\u003c/li\u003e \u003cli\u003eConducting guest arrivals, departures and meet and greets.\u003c/li\u003e \u003cli\u003eBuilding genuine relationships with members through personalised service.\u003c/li\u003e \u003cli\u003eSupporting VIP Service Executives by coordinating guest itineraries, reservations and premium experiences.\u003c/li\u003e \u003cli\u003eLiaising with Gaming, Hotels, Concierge, Food and Beverage and other departments to deliver seamless guest experiences.\u003c/li\u003e \u003cli\u003eMaintaining accurate bookings and guest records while ensuring the highest standards of discretion, professionalism and regulatory compliance.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eAbout You\u003c/strong\u003e\u003cbr\u003e You are passionate about hospitality and genuinely enjoy creating memorable experiences. You thrive in a fast-paced environment, take pride in delivering personalised service and enjoy building lasting relationships with guests.\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e To be successful in this role, you\u0027ll have:\u0026nbsp;\u0026nbsp;\u003cbr\u003e \u003cul\u003e \u003cli\u003ePrevious experience in hospitality, hotels, concierge, reception, customer service or gaming.\u003c/li\u003e \u003cli\u003eExceptional communication and interpersonal skills with a professional presentation.\u003c/li\u003e \u003cli\u003eExperience managing bookings, reservations and administrative tasks in a fast-paced environment.\u003c/li\u003e \u003cli\u003eStrong organisational and time management skills with the ability to prioritise competing tasks.\u003c/li\u003e \u003cli\u003eStrong computer literacy, with Opera or similar property management system experience highly regarded.\u003c/li\u003e \u003cli\u003eFluency in Vietnamese, Cantonese or Mandarin will be highly regarded.\u003c/li\u003e \u003cli\u003eA current unrestricted driver\u0027s licence highly regarded.\u003c/li\u003e \u003cli\u003eThe ability to obtain and maintain a Casino Employee Licence.\u003c/li\u003e \u003cli\u003eCurrent Responsible Service of Alcohol (RSA) and Responsible Service of Gambling (RSG), or willingness to obtain.\u003c/li\u003e \u003cli\u003eFlexibility to work a rotating roster including weekends, evenings and public holidays.\u0026nbsp;\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003e\u003cspan style=\"text-decoration:underline\"\u003eWhy join us\u003c/span\u003e\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eWork in the region\u0026rsquo;s premier destination for dining, events and entertainment.\u003c/li\u003e \u003cli\u003eIdyllic location in tropical North Queensland\u003c/li\u003e \u003cli\u003ePenalties apply on weekends, late nights and public holidays\u003c/li\u003e \u003cli\u003eUniforms supplied and laundered\u003c/li\u003e \u003cli\u003eFree car parking\u003c/li\u003e \u003cli\u003eEmployee Assistance Program\u003c/li\u003e \u003cli\u003eCorporate discount on health insurance\u003c/li\u003e \u003cli\u003ePaid Parental Leave\u003c/li\u003e \u003cli\u003eGenerous discounts across Morris Group\u003c/li\u003e \u003cli\u003ePermanent career opportunities with pathways into leadership and management levels and between sister properties around Australia.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003e\u003cspan style=\"text-decoration:underline\"\u003eAbout Us \u003c/span\u003e\u003c/strong\u003e\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e The Ville is tropical North Queensland\u0026rsquo;s premier destination for dining, events and entertainment; located in gorgeous Townsville boasting 300 days of sunshine every year. Rising from the edge of the Great Barrier Reef, The Ville combines casual sophistication with the vibrant, playful spirit of modern Australia. Featuring award winning restaurants, world-class facilities and entertainment, The Ville is one of Queensland\u0026rsquo;s hottest tourism destinations.\u0026nbsp; We\u0026rsquo;re always on the lookout for the best and brightest talent across every aspect of hospitality, tourism, corporate services, gaming, and everything in between to give our guests an unmatched holiday experience.\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e The Ville\u0026rsquo;s parent company, Morris Group, also owns and operates a collection of hotels and luxury lodges in North Queensland including Ardo, Orpheus Island Lodge and Mt Mulligan Lodge, in addition to owning a Melbourne-based hospitality company that operates some of the city\u0026rsquo;s most iconic hotels.\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e As part of Morris Group, we are passionate about driving sustainability action and being part of the shift toward a net zero future. That\u0026rsquo;s why sustainable practices are at the heart of everything we do. We live and breathe it so that future generations can enjoy all the spoils our region has to offer. We are continuously working toward group-wide goals that focus on People, Place, and Planet. We\u0026rsquo;re on a mission to find a better way to do the work we love to make a positive impact for the world around us.\u003cbr\u003e\u003cbr\u003e \u003cem\u003eMorris Group is an equal opportunity employer and welcomes people from diverse backgrounds and life experiences, including race, religion, gender identity or expression, sexual orientation, nationality, disability, or age.\u0026nbsp;\u0026nbsp; \u003c/em\u003e \u003c/div\u003e \u003cdiv class=\"apply\"\u003e \u003ca class=\"back-link\" href=\"#\" title=\"Back to search results\"\u003eBack to search results\u003c/a\u003e \u003cinput type=\"button\" class=\"ja-button\" data-job-id=\"926596\" value=\"Apply Now\" title=\"Apply Now\" /\u003e \u003c/div\u003e \u003c/div\u003e "