" \u003cdiv class=\"ja-job-details\"\u003e \u003ch2 class=\"title\"\u003eTelemarketing Officer\u003c/h2\u003e \u003cdiv class=\"meta\"\u003e \u003cul class=\"classifications\"\u003e \u003cli data-id=\"27319\"\u003e Fundraising \u003c/li\u003e \u003cli data-id=\"27321\"\u003e Robina \u003c/li\u003e \u003cli data-id=\"27322\"\u003e Permanent Full Time \u003c/li\u003e \u003c/ul\u003e \u003cp class=\"date-posted\"\u003e 4/11/2026 \u003c/p\u003e \u003c/div\u003e \u003cul class=\"bullet-points\"\u003e \u003cli\u003ePermanent, full-time role with a competitive salary\u003c/li\u003e \u003cli\u003eJoin us in supporting Queensland communities for over 40 years and counting!\u003c/li\u003e \u003cli\u003eConveniently located right next to Robina Town Centre\u003c/li\u003e \u003c/ul\u003e \u003cdiv class=\"description\"\u003e \u003cstrong\u003e\u003cem\u003eAbout LifeFlight\u003c/em\u003e\u003c/strong\u003e\u003cbr\u003e \u003cstrong\u003e\u003cem\u003e\u0026nbsp;\u003c/em\u003e\u003c/strong\u003e\u0026nbsp;\u003cbr\u003e LifeFlight Australia is a leading aeromedical organisation dedicated to saving lives through rapid response medical services. Operating a fleet of helicopters and fixed-wing aircraft, LifeFlight delivers critical care and emergency retrievals across Queensland and beyond. In addition to its lifesaving missions, LifeFlight runs a world-class training academy, equipping aviation and medical professionals with the skills needed for high-pressure environments. Our mission is to provide the highest standard of care and make a real difference in the communities we serve.\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e \u003cstrong\u003e\u003cem\u003eAbout the Role\u003c/em\u003e\u003c/strong\u003e\u003cbr\u003e \u003cstrong\u003e\u003cem\u003e\u0026nbsp;\u003c/em\u003e\u003c/strong\u003e\u0026nbsp;\u003cbr\u003e As a Customer Experience Telemarketing Officer, you\u0026rsquo;ll play an important role in helping LifeFlight Foundation raise funds for life-saving equipment, new facilities, critical care doctors and more. Your work will help support vital training, research and innovation programs, all focused on finding new ways to save lives and ensuring people have equitable access to life-saving healthcare, regardless of where they live.\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e This is a permanent, full-time opportunity based across the street from Robina Town Centre, where you will enjoy a convenient location close to shops, caf\u0026eacute;s and public transport.\u003cbr\u003e\u003cbr\u003eWorking standard business hours (9am - 5pm), the role offers an attractive salary, plus superannuation, and access to salary packaging benefits. Reporting to the Customer Experience Team Leader, you\u0026rsquo;ll play an important role in delivering successful telemarketing campaigns and building meaningful connections with our supporters.\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e You\u0026rsquo;ll be involved in a variety of campaigns, including new donor acquisition, lotteries and seasonal appeals, as well as supporting our Regular Giving programs and donor retention activities. Through these conversations, you\u0026rsquo;ll help strengthen our supporter relationships and contribute to LifeFlight\u0026rsquo;s life-saving work across our communities.\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e \u003cstrong\u003eIn this role, you will:\u003c/strong\u003e\u0026nbsp;\u0026nbsp;\u003cbr\u003e \u003cul\u003e \u003cli\u003eMake outbound calls to new and existing LifeFlight supporters.\u003c/li\u003e \u003cli\u003eApply proven sales techniques to achieve positive outcomes across a range of campaigns.\u003c/li\u003e \u003cli\u003eDeliver a positive, supporter-focused experience in every interaction while working towards campaign goals.\u003c/li\u003e \u003cli\u003eAccurately record and maintain supporter information using an outbound dialler and online portals.\u003cstrong\u003e\u0026nbsp;\u003c/strong\u003e\u0026nbsp;\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eAbout You\u003c/strong\u003e\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e You are a confident communicator with a professional and engaging telephone manner. You enjoy building connections, working towards goals and making a positive difference through meaningful conversations.\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e To succeed in this role, you will bring:\u0026nbsp;\u0026nbsp;\u003cbr\u003e \u003cul\u003e \u003cli\u003ePrevious experience in a sales, telemarketing or customer service.\u003c/li\u003e \u003cli\u003eStrong written and verbal communication skills.\u003c/li\u003e \u003cli\u003eThe ability to build rapport quickly primarily over the phone\u003c/li\u003e \u003cli\u003eA professional, friendly and engaging telephone manner.\u003c/li\u003e \u003cli\u003eConfidence handling objections and responding to supporter concerns and enquiries.\u003c/li\u003e \u003cli\u003eStrong computer skills and the ability to navigate multiple systems.\u003c/li\u003e \u003cli\u003eExceptional customer service skills.\u003c/li\u003e \u003cli\u003eA self-motivated approach and a desire to achieve positive results.\u003c/li\u003e \u003cli\u003eResilience and a positive attitude when faced with challenges.\u003c/li\u003e \u003cli\u003eThe ability to work collaboratively as part of a team.\u003c/li\u003e \u003cli\u003eExperience in a charity or not-for-profit organisation is desirable.\u003cstrong\u003e\u003cem\u003e\u0026nbsp;\u003c/em\u003e\u003c/strong\u003e\u0026nbsp;\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003e\u003cem\u003eWhy LifeFlight?\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e \u003c/em\u003e\u003c/strong\u003e\u003cstrong\u003eMeaningful Impact:\u003c/strong\u003e\u0026nbsp;Working with LifeFlight Australia provides an opportunity to make a meaningful impact on people\u0027s lives. The organisation is dedicated to saving lives, delivering critical care services, and responding to emergencies. Employees can take pride in contributing to a mission-driven organisation focused on making a positive difference in the community.\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e \u003cstrong\u003eCollaboration \u0026amp; Support:\u003c/strong\u003e At LifeFlight, we are committed to fostering a culture of camaraderie and teamwork. Our aeromedical operations thrive on the close collaboration between medical professionals, pilots, and support staff, all working together in high-pressure environments. We value a supportive and inclusive workplace where individuals can rely on one another, creating a strong sense of purpose and unity. By harnessing the power of teamwork and pooling our strengths, we believe we can overcome any challenge, achieve our goals, and find fulfillment in the critical work we do.\u003cbr\u003e\u003cbr\u003e \u003cstrong\u003eSalary Packaging Options:\u003c/strong\u003e\u0026nbsp;As an employee of LifeFlight, you have the opportunity to benefit from salary packaging, allowing you to allocate up to $15,900 per Fringe Benefit Tax (FBT) year towards general living expenses. This includes covering various everyday costs like groceries, petrol, mortgage, rent, and school fees, providing you with added financial flexibility and support.\u003cbr\u003e\u003cbr\u003eAt LifeFlight, we\u0026rsquo;re committed to serving all communities across Queensland and beyond. We encourage Aboriginal and Torres Strait Islander peoples, as well as people from culturally and linguistically diverse backgrounds, to apply. We value the unique perspectives and experiences that diversity brings to our team and the communities we support. This is an excellent opportunity to work in a growing organisation that is dedicated to saving lives and serving the community. If you believe you have the necessary skills and experiences we would love to hear from you today.\u003cbr\u003e\u003cbr\u003e Note: the successful applicant will be required to undergo background checks including a national police check as a condition of employment.\u0026nbsp; This position is only open to Australian Citizens, Permanent Residents, or those with unrestricted work rights in Australia. Applicants who do not meet these criteria will not be considered.\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e \u003cstrong\u003eApplications will be reviewed as submitted and we will be conducting interviews throughout the process. \u003c/strong\u003e\u003cbr\u003e \u003cstrong\u003e\u0026nbsp;\u003c/strong\u003e\u0026nbsp;\u003cbr\u003e \u003cstrong\u003eApplications close on Wednesday 18 November 2026\u003c/strong\u003e \u003c/div\u003e \u003cdiv class=\"apply\"\u003e \u003ca class=\"back-link\" href=\"#\" title=\"Back to search results\"\u003eBack to search results\u003c/a\u003e \u003cinput type=\"button\" class=\"ja-button\" data-job-id=\"923203\" value=\"Apply Now\" title=\"Apply Now\" /\u003e \u003c/div\u003e \u003c/div\u003e "