" \u003cdiv class=\"ja-job-details\"\u003e \u003ch2 class=\"title\"\u003eSystems Support Officer (s51)\u003c/h2\u003e \u003cdiv class=\"meta\"\u003e \u003cul class=\"classifications\"\u003e \u003cli data-id=\"27663\"\u003e Office of the Deputy Vice-Chancellor Academic \u003c/li\u003e \u003cli data-id=\"27665\"\u003e Perth, Western Australia \u003c/li\u003e \u003cli data-id=\"27666\"\u003e Contract Full Time \u003c/li\u003e \u003c/ul\u003e \u003cp class=\"date-posted\"\u003e 31/10/2026 \u003c/p\u003e \u003c/div\u003e \u003cul class=\"bullet-points\"\u003e \u003cli\u003eFull-time opportunity until 31 December 2027 | Bentley Campus\u003c/li\u003e \u003cli\u003eSupport the OASIS Enhancement Program and help make everyday digital experiences\u003c/li\u003e \u003cli\u003eFlexible working arrangements | 2 days per week from home\u003c/li\u003e \u003c/ul\u003e \u003cdiv class=\"description\"\u003e \u003cstrong\u003eJob Reference: 1684428\u003c/strong\u003e\u003cbr\u003e \u003cbr\u003eAt Curtin we are committed to embedding the voices and perspectives of Aboriginal and/or Torres Strait Islander peoples at the forefront of our decision-making to create an environment in which everyone thrives.\u0026nbsp;\u003cbr\u003e\u003cbr\u003e In line with Curtin\u0026rsquo;s 2030 Strategic Plan, Curtin University is committed to optimising employment outcomes for Aboriginal and Torres Strait Islander people. In an effort to increase Aboriginal and Torres Strait representation in the University, Aboriginal and Torres Strait Islander people are strongly encouraged to apply for this role, pursuant to Section 51 of the Equal Opportunity Act 1984 (WA).\u0026nbsp;\u003cbr\u003e \u003cbr\u003e\u003cstrong\u003eAbout the Role \u003c/strong\u003e\u003cbr\u003e \u003cbr\u003eAt Curtin University, we\u0027re transforming how students connect with the information, services and support they need throughout their university journey.\u003cbr\u003e \u003cbr\u003eOur OASIS Enhancement Program is an exciting initiative designed to create a more connected, intuitive and personalised digital experience for students. Building on the successful refresh of our student portal, the program will introduce new functionality to support student orientation, academic planning, communications and campus engagement.\u003cbr\u003e \u003cbr\u003eWe\u0027re looking for a motivated and solutions-focused Systems Support Officer to join our Development and User Experience team and contribute to this important program of work.\u003cbr\u003e \u003cbr\u003e\u003cstrong\u003eKey responsibilities include:\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eManage incoming enquiries and support tickets, keeping users informed and escalating complex matters.\u003c/li\u003e \u003cli\u003eSupport the Senior Business Analyst with workflow coordination and day-to-day systems administration.\u003c/li\u003e \u003cli\u003eAssist with OASIS access, provide user guidance and training, and maintain clear process documentation.\u003c/li\u003e \u003cli\u003eWork with developers, UX analysts and colleagues to resolve issues, capture feedback and support ongoing improvements.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eSELECTION CRITERIA\u003c/strong\u003e\u003cbr\u003e \u003cbr\u003eWe welcome applicants with transferable experience in administration, student services, service desks or systems support.\u003cbr\u003e \u003cbr\u003e\u003cstrong\u003eTo be successful, you will demonstrate: \u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eA relevant degree or equivalent combination of experience, education and training.\u003c/li\u003e \u003cli\u003eExperience supporting users, administering processes or working with digital systems, with a willingness to learn.\u003c/li\u003e \u003cli\u003eStrong organisation, problem-solving and attention to detail, including managing competing requests and knowing when to escalate.\u003c/li\u003e \u003cli\u003eClear, culturally respectful communication and a collaborative approach to supporting people with varied technical confidence.\u003c/li\u003e \u003c/ul\u003e Experience with ticketing systems such as ServiceNow, access administration or user training is desirable, not essential.\u003cbr\u003e \u003cbr\u003e\u003cstrong\u003eRole Requirements\u003c/strong\u003e\u003cbr\u003e \u003col\u003e \u003cli\u003eAs this is a fixed-term contract, you will require current work rights in Australia that match the tenure of this role\u003c/li\u003e \u003cli\u003eSuccessful\u0026nbsp;applicants\u0026nbsp;will be subject to a National Police\u0026nbsp;Clearance, and background, integrity, and reference checks to Curtin\u0026rsquo;s satisfaction. This role requires that the successful candidate must undergo and maintain an up-to-date Working with Children Check\u0026nbsp;\u0026nbsp;\u003c/li\u003e \u003c/ol\u003e \u003cstrong\u003eAbout Curtin University\u003c/strong\u003e\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e Curtin University proudly stands among the top one percent of global universities according to the ARWU 2026 rankings. We are an energetic, dedicated team of academics and professionals working together to provide global solutions through quality graduates and innovative research. Curtin is a welcoming space where integrity, respect for one another, courage, excellence, and impact are essential to everyday life. First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities and genders, and people of diverse ethnicity, nationality and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live.\u003cbr\u003e\u003cbr\u003e For more information, please visit\u0026nbsp;our Diversity and Inclusion page:\u003cbr\u003e https://staff.curtin.edu.au/discover-curtin/diversity-equity-and-inclusion-at-curtin/ \u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e \u003cstrong\u003eWhat We Offer You:\u003c/strong\u003e\u003cbr\u003e \u003cbr\u003e\u003cstrong\u003eThis full-time, fixed-term role attracts a salary package of $85,781 - $93,836 (G05) per annum plus 17% superannuation.\u003c/strong\u003e\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e Situated on Whadjuk Nyungar Country, our vibrant Bentley campus includes an art gallery, gym, childcare and medical centre, bus station, accessible parking and endless food options including a supermarket. Aside from the vibrant campus life, we offer more than just a job. Curtin offers a wide range of generous benefits, including additional leave, salary packaging, health and wellbeing services and an array of discounts for retail, travel and much more.\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e For more reasons to work at Curtin, please visit\u0026nbsp;https://staff.curtin.edu.au/discover-curtin/ \u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e \u003cstrong\u003eJoin Us!\u003c/strong\u003e\u003cbr\u003e \u003cbr\u003e If this sounds like your next role, please click APPLY NOW ensuring to attach the following documents:\u0026nbsp;\u003cbr\u003e \u003cul\u003e \u003cli\u003eUp to date Resume\u003c/li\u003e \u003cli\u003eCover Letter outlining your interest and experience, addressing the Selection Criteria noted above\u003c/li\u003e \u003c/ul\u003e If you have any queries in relation to this opportunity or the application process, please contact our careers team on CurtinCareers@curtin.edu.au or 08 9266 9000 (option 3,1), quoting the reference number. Please note applications will not be accepted via this email address.\u003cbr\u003e \u003cbr\u003e \u003cstrong\u003eApplications close: 8:00PM (AWST), 13 November 2026\u003c/strong\u003e\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e Late applications or applications received via email will not be considered, and only successful candidates will be contacted.\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e \u003cspan style=\"text-decoration:underline\"\u003ePlease note we are not accepting applications from recruitment agencies at this time.\u003c/span\u003e\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e \u003cem\u003eCurtin reserves the right at its sole discretion to withdraw from the recruitment process, not to make an appointment, or to appoint by invitation, at any time. We reserve the right to remove the advert earlier than the date on the advert.\u003c/em\u003e\u003cbr\u003e \u0026nbsp;\u0026nbsp; \u003c/div\u003e \u003cdiv class=\"apply\"\u003e \u003ca class=\"back-link\" href=\"#\" title=\"Back to search results\"\u003eBack to search results\u003c/a\u003e \u003cinput type=\"button\" class=\"ja-button\" data-job-id=\"921888\" value=\"Apply Now\" title=\"Apply Now\" /\u003e \u003c/div\u003e \u003c/div\u003e "