" \u003cdiv class=\"ja-job-details\"\u003e \u003ch2 class=\"title\"\u003eNational Manager, Sales Operations - Miga\u003c/h2\u003e \u003cdiv class=\"meta\"\u003e \u003cul class=\"classifications\"\u003e \u003cli data-id=\"26565\"\u003e Corporate Services \u003c/li\u003e \u003cli data-id=\"26567\"\u003e Sydney \u003c/li\u003e \u003cli data-id=\"26568\"\u003e Permanent / Full-time \u003c/li\u003e \u003c/ul\u003e \u003cp class=\"date-posted\"\u003e 22/10/2026 \u003c/p\u003e \u003c/div\u003e \u003cdiv class=\"description\"\u003e \u003cdiv style=\"text-align:center\"\u003e\u003cstrong\u003eLead the transformation of a national sales operations and\u0026nbsp;customer\u0026nbsp;onboarding function supporting thousands of healthcare professionals across Australia.\u0026nbsp;\u003c/strong\u003e\u003c/div\u003e \u003cul\u003e \u003cli\u003eNewly created national leadership role with operational ownership, strategic influence, and transformation impact\u0026nbsp;\u003c/li\u003e \u003cli\u003eOpportunity to\u0026nbsp;redesign\u0026nbsp;the customer onboarding journey, sales\u0026nbsp;operations\u0026nbsp;and member experience at scale\u0026nbsp;\u0026nbsp;\u003c/li\u003e \u003cli\u003eSydney | Full time\u0026nbsp;\u0026nbsp;\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eImpact of the organisation\u0026nbsp;\u003cbr\u003e\u003c/strong\u003e\u003cbr\u003e Miga (Medical Insurance Group Australia) is a member-owned organisation, supporting over 40,000 medical professionals across Australia, including doctors, medical students,\u0026nbsp;practices\u0026nbsp;and healthcare organisations.\u0026nbsp;\u003cbr\u003e\u003cbr\u003e Providing insurance, medico-legal\u0026nbsp;support\u0026nbsp;and a range of exclusive benefits to members, Miga plays a critical role in enabling safe, confident practice and high-quality patient care.\u0026nbsp;\u003cbr\u003e\u003cbr\u003e With a strong national footprint and a clear strategic focus on customer insight, operational excellence, and performance-driven culture, Miga is investing in the transformation of its growth and acquisition function, recognising a significant opportunity to improve operational efficiency, streamline onboarding, and create a more seamless member experience nationally.\u0026nbsp;\u003cbr\u003e\u003cbr\u003e \u003cstrong\u003eImpact you will have in this role\u0026nbsp;\u003cbr\u003e\u003c/strong\u003e\u003cbr\u003e This is a newly created leadership role designed to transform how Miga\u0026nbsp;acquires, onboards, and supports new members nationally across\u0026nbsp;multiple product\u0026nbsp;segments.\u0026nbsp;\u003cbr\u003e\u003cbr\u003e This role is not a traditional sales leadership position focused purely on revenue generation. Instead, it is centred on improving how the sales function\u0026nbsp;operates, ensuring enquiries, applications, and onboarding processes are efficient, compliant, scalable, and customer centric.\u0026nbsp;\u003cbr\u003e\u003cbr\u003e Reporting to the Head of Growth and Acquisition, you will lead the national Sales Operations and Business Development function,\u0026nbsp;overseeing\u0026nbsp;a geographically dispersed team while driving operational excellence across\u0026nbsp;new customer\u0026nbsp;onboarding, workflow management, CRM systems, lead conversion, and cross-functional collaboration.\u0026nbsp;\u003cbr\u003e\u003cbr\u003e You will play a critical role in redesigning operational processes between Growth \u0026amp; Acquisition and Underwriting teams, improving conversion efficiency, reducing friction points for doctors and medical students, and ensuring a consistent, high-quality onboarding experience nationally.\u0026nbsp;\u003cbr\u003e\u003cbr\u003e You will also lead the establishment and growth of a newly created Insurance Operations function, creating structure, processes, and capability to support the national Business Development team and free them up to focus on strategic growth activity.\u0026nbsp;\u003cbr\u003e\u003cbr\u003e This role requires a highly collaborative and emotionally intelligent leader who can build trust across teams, influence stakeholders, and\u0026nbsp;operate\u0026nbsp;confidently within a fast-paced, highly regulated environment. With a strong systems-thinking mindset, you will continuously\u0026nbsp;identify\u0026nbsp;opportunities to improve performance, streamline processes, and enhance both team effectiveness and the customer experience, while constructively challenging legacy ways of working to drive meaningful change.\u0026nbsp;\u003cbr\u003e\u003cbr\u003e \u003cstrong\u003eKey responsibilities\u0026nbsp;\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eLead and implement national sales operations and onboarding strategies aligned to\u0026nbsp;Miga\u0026rsquo;s growth objectives\u0026nbsp;\u003c/li\u003e \u003cli\u003eDrive operational excellence across customer onboarding, lead management, quoting, and conversion processes\u0026nbsp;\u003c/li\u003e \u003cli\u003eManage and develop a nationally distributed team across Business Development and Insurance Operations\u0026nbsp;\u003c/li\u003e \u003cli\u003eRedesign workflows and processes to improve efficiency, reduce friction points, and enhance customer experience\u0026nbsp;\u003c/li\u003e \u003cli\u003eOversee CRM systems, sales operations reporting, workflow automation, and\u0026nbsp;implement inbound enquiry/call management systems, and drive continuous improvement and customer experience\u0026nbsp;\u0026nbsp;\u003c/li\u003e \u003cli\u003eManage inbound enquiry processes across phone, web, events, and campaigns within agreed service standards\u0026nbsp;\u003c/li\u003e \u003cli\u003ePartner closely with Underwriting teams to improve collaboration, compliance, and onboarding turnaround times\u0026nbsp;\u003c/li\u003e \u003cli\u003eUse data, reporting and operational insights to\u0026nbsp;identify\u0026nbsp;trends, optimise performance, and improve conversion outcomes\u0026nbsp;\u003c/li\u003e \u003cli\u003eLead operational planning across hospital and student acquisition segments nationally\u0026nbsp;\u003c/li\u003e \u003cli\u003eImplement\u0026nbsp;sponsorships, events,\u0026nbsp;conferences\u0026nbsp;and stakeholder engagement activities supporting growth objectives\u0026nbsp;\u003c/li\u003e \u003cli\u003eBuild strong relationships with internal and external stakeholders including hospitals, universities, medical\u0026nbsp;colleges\u0026nbsp;and industry bodies\u0026nbsp;\u003c/li\u003e \u003cli\u003eContribute to strategic planning, budgeting, governance, and leadership initiatives nationally\u0026nbsp;\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eSkills and experience\u0026nbsp;\u003cbr\u003e\u003c/strong\u003e\u003cbr\u003e We\u0026rsquo;re\u0026nbsp;looking for an operationally strong, commercially minded leader who thrives on improving systems, processes, and team effectiveness within complex,\u0026nbsp;sales\u0026nbsp;and\u0026nbsp;service-driven environments.\u0026nbsp;\u003cbr\u003e\u003cbr\u003e You will bring:\u0026nbsp;\u003cbr\u003e \u003cul\u003e \u003cli\u003eExperience leading operational, sales support, customer onboarding, or growth operations functions\u0026nbsp;\u003c/li\u003e \u003cli\u003eLeadership capability, with experience coaching,\u0026nbsp;developing\u0026nbsp;and motivating geographically dispersed or remote teams nationally teams through change\u0026nbsp;\u0026nbsp;\u003c/li\u003e \u003cli\u003eA proven ability to\u0026nbsp;implement or optimise\u0026nbsp;operational\u0026nbsp;systems,\u0026nbsp;workflows, customer journeys,\u0026nbsp;automations\u0026nbsp;or\u0026nbsp;sales processes at scale\u0026nbsp;\u003c/li\u003e \u003cli\u003eDemonstrated\u0026nbsp;systems and CRM capability, ideally across Salesforce or similar platforms\u0026nbsp;\u003c/li\u003e \u003cli\u003eA highly collaborative approach with the ability to build strong cross-functional relationships across teams\u0026nbsp;\u003c/li\u003e \u003cli\u003eStrong problem-solving capability and a continuous improvement mindset, with confidence challenging inefficient processes\u0026nbsp;\u003c/li\u003e \u003cli\u003eExcellent stakeholder management and influencing skills, with the ability to engage confidently with senior leaders\u0026nbsp;\u003c/li\u003e \u003cli\u003eA data-led mindset with the ability to use reporting and insights to drive operational decisions and performance improvements\u0026nbsp;\u003c/li\u003e \u003cli\u003eHigh levels\u0026nbsp;of emotional intelligence, resilience, adaptability, and accountability in fast-paced environments\u0026nbsp;\u003c/li\u003e \u003cli\u003eStrong understanding of risk,\u0026nbsp;compliance\u0026nbsp;and governance within regulated environments, with the ability to balance operational efficiency, customer experience, and quality assurance\u0026nbsp;\u003c/li\u003e \u003cli\u003eExperience working within regulated, membership-based, insurance, healthcare, financial\u0026nbsp;services\u0026nbsp;or professional services environments highly regarded\u0026nbsp;\u003c/li\u003e \u003cli\u003eDegree qualification in business, marketing or a related discipline, and\u0026nbsp;ASIC PS 146 Licensing Tier 2 accreditation, or willingness to obtain within an agreed\u0026nbsp;timeframe\u0026nbsp;\u003c/li\u003e \u003cli\u003eNational travel\u0026nbsp;required\u0026nbsp;\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eApplications\u003c/strong\u003e\u0026nbsp;\u003cbr\u003e\u0026nbsp;\u003cbr\u003ePlease direct all enquiries to Erin Hinchey at Impact Advising on Erin@impactadvising.com.au\u003cbr\u003e\u0026nbsp;\u0026nbsp; \u0026nbsp;\u003cbr\u003eImpact Advising is committed to creating diverse and inclusive work environments that reflect the rich tapestry of our communities. We believe that diversity enriches organisations and fosters innovation. We are dedicated to building workforces that are a representative of the diverse backgrounds, experiences, and perspectives of our society. We embrace diversity in all its forms, including but not limited to race, ethnicity, gender, age, sexual orientation, religion, disability, and cultural background. We actively seek to foster inclusive workplaces where all employees can bring their whole selves to work, feel respected and valued, and have equal opportunities for growth and advancement. We are committed to providing a fair and unbiased recruitment process, and we strive to eliminate any barriers that may impede the inclusion and participation of underrepresented groups in workforces. \u003c/div\u003e \u003cdiv class=\"apply\"\u003e \u003ca class=\"back-link\" href=\"#\" title=\"Back to search results\"\u003eBack to search results\u003c/a\u003e \u003cinput type=\"button\" class=\"ja-button\" data-job-id=\"918597\" value=\"Apply Now\" title=\"Apply Now\" /\u003e \u003c/div\u003e \u003c/div\u003e "