" \u003cdiv class=\"ja-job-details\"\u003e \u003ch2 class=\"title\"\u003eGuest Service Agent\u003c/h2\u003e \u003cdiv class=\"meta\"\u003e \u003cul class=\"classifications\"\u003e \u003cli data-id=\"27950\"\u003e Hospitality / Travel / Tourism \u003c/li\u003e \u003cli data-id=\"27951\"\u003e Front Office \u003c/li\u003e \u003cli data-id=\"27952\"\u003e Townsville QLD \u003c/li\u003e \u003cli data-id=\"27953\"\u003e Part-time \u003c/li\u003e \u003c/ul\u003e \u003cp class=\"date-posted\"\u003e 16/10/2026 \u003c/p\u003e \u003c/div\u003e \u003cdiv class=\"description\"\u003e \u003cstrong\u003e\u003cspan style=\"text-decoration:underline\"\u003eJoin Our Team\u003c/span\u003e\u003c/strong\u003e\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e Are you passionate about providing exceptional customer experiences? Do you have a warm and welcoming personality that leaves a lasting impression on guests? We are seeking a Guest Service Agent to join our Hotel Front Office team in a permanent part time capacity, to ensure each, and every guest has a memorable experience.\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e\u003cstrong\u003e\u003cspan style=\"text-decoration:underline\"\u003eThe Role\u003cbr\u003e\u003c/span\u003e\u003c/strong\u003e\u003cbr\u003e As a Guest Service Agent, you will be part of our team representing the face of our brand and play a vital role in creating memorable and enjoyable experiences for all guests. You will be solutions focussed with a professional, calm manner, resolving concerns that may occur, all while delivering an outstanding experience for our guests.\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e \u003cstrong\u003e\u003cspan style=\"text-decoration:underline\"\u003eAbout You\u003c/span\u003e\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003ePrevious experience in a Front Office Guest Services role is preferred\u003c/li\u003e \u003cli\u003eDemonstrated professionalism with the ability to remain calm and composed in high-pressure situations\u003c/li\u003e \u003cli\u003eExceptional communication and interpersonal skills\u003c/li\u003e \u003cli\u003eStrong computer literacy skills, experience with a property management system, in particular Opera Cloud would be advantageous\u003c/li\u003e \u003cli\u003eDemonstrated ability to multitask in a dynamic, fast-paced environment\u003c/li\u003e \u003cli\u003eAbility to work a rotating roster including nights, weekends and public holidays\u003c/li\u003e \u003c/ul\u003e \u0026nbsp;\u0026nbsp;\u003cstrong\u003e\u003cspan style=\"text-decoration:underline\"\u003eWhy join us \u003c/span\u003e\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eWork in the region\u0026rsquo;s premier destination for dining, events and entertainment.\u003c/li\u003e \u003cli\u003ePermanent Part-Time position\u003c/li\u003e \u003cli\u003ePenalties apply on weekends, late nights and public holidays\u003c/li\u003e \u003cli\u003eIdyllic location in tropical North Queensland\u003c/li\u003e \u003cli\u003eUniforms supplied and laundered\u003c/li\u003e \u003cli\u003eFree car parking\u003c/li\u003e \u003cli\u003eEmployee Assistance Program\u003c/li\u003e \u003cli\u003eCorporate discount on health insurance\u003c/li\u003e \u003cli\u003ePaid Parental Leave\u003c/li\u003e \u003cli\u003eGenerous discounts across Morris Group\u003c/li\u003e \u003cli\u003ePermanent career opportunities with pathways into leadership and management levels and between sister properties around Australia.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003e\u003cspan style=\"text-decoration:underline\"\u003eAbout Us \u003c/span\u003e\u003c/strong\u003e\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e The Ville is tropical North Queensland\u0026rsquo;s premier destination for dining, events and entertainment; located in gorgeous Townsville boasting 300 days of sunshine every year. Rising from the edge of the Great Barrier Reef, The Ville combines casual sophistication with the vibrant, playful spirit of modern Australia. Featuring award winning restaurants, world-class facilities and entertainment, The Ville is one of Queensland\u0026rsquo;s hottest tourism destinations.\u0026nbsp;\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e Our parent company, Morris Group, also owns and operates a collection of hotels and luxury lodges in North Queensland including Ardo, Orpheus Island Lodge, and Mt Mulligan Lodge, in addition to owning Morris Hospitality, a Melbourne-based hospitality company that operates some of the city\u0026rsquo;s most iconic hotels.\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e As part of Morris Group, we are passionate about driving sustainability action and being part of the shift toward a net zero future. That\u0026rsquo;s why sustainable practices are at the heart of everything we do. We live and breathe it so that future generations can enjoy all the spoils our region has to offer. We are continuously working toward group-wide goals that focus on People, Place, and Planet. We\u0026rsquo;re on a mission to find a better way to do the work we love to make a positive impact for the world around us.\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e\u003cbr\u003e \u003cstrong\u003e\u003cspan style=\"text-decoration:underline\"\u003eHow to Apply\u003c/span\u003e\u003c/strong\u003e\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003eSounds like you? Apply now!\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e \u003cem\u003ePlease note: Applicants must have eligible working rights in Australia. \u003c/em\u003e\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e \u003cem\u003eMorris Group is an equal opportunity employer and welcomes people from diverse backgrounds and life experiences, including race, religion, gender identity or expression, sexual orientation, nationality, disability, or age.\u0026nbsp;\u003c/em\u003e \u003c/div\u003e \u003cdiv class=\"apply\"\u003e \u003ca class=\"back-link\" href=\"#\" title=\"Back to search results\"\u003eBack to search results\u003c/a\u003e \u003cinput type=\"button\" class=\"ja-button\" data-job-id=\"916875\" value=\"Apply Now\" title=\"Apply Now\" /\u003e \u003c/div\u003e \u003c/div\u003e "