" \u003cdiv class=\"ja-job-details\"\u003e \u003ch2 class=\"title\"\u003eCustomer Experience Ambassador (6 Month Contract)\u003c/h2\u003e \u003cdiv class=\"meta\"\u003e \u003cul class=\"classifications\"\u003e \u003cli data-id=\"24896\"\u003e Digital \u003c/li\u003e \u003cli data-id=\"24897\"\u003e Digital Operations \u003c/li\u003e \u003cli data-id=\"24898\"\u003e Sydney \u003c/li\u003e \u003cli data-id=\"24899\"\u003e Temporary \u003c/li\u003e \u003c/ul\u003e \u003cp class=\"date-posted\"\u003e 16/10/2026 \u003c/p\u003e \u003c/div\u003e \u003cul class=\"bullet-points\"\u003e \u003cli\u003eEstablished and Iconic Australian Brand\u003c/li\u003e \u003cli\u003eGenerous employee discounts\u003c/li\u003e \u003cli\u003eOpportunity to join us at an exciting time of growth and transformation\u003c/li\u003e \u003c/ul\u003e \u003cdiv class=\"description\"\u003e \u003cstrong\u003ePosition Summary\u003c/strong\u003e \u0026nbsp;\u003cbr\u003e \u003cdiv\u003e\u003cbr\u003eJoin our global Customer Service team to support us through Peak Trade and contribute to the new era of omni-channel service excellence!\u003cbr\u003e\u003cbr\u003eA brand whose legacy lives within our stories, is looking for a new Homestead ambassador to join the team. Located above our R.M.Williams flagship, you will be based in our brand new showroom and\u0026nbsp;customer services\u0026nbsp;space in the heart of Sydney\u0026rsquo;s CBD. We are seeking a warm, authentic, and passionate Customer Experience Ambassador to join our global Customer Service team.\u003cbr\u003e\u003cbr\u003eYour role will encompass product knowledge, customer experience and sales, connecting customers to our RMW community through personalised advice and continuous, accessible digital experiences.\u003cbr\u003e\u003cbr\u003e\u003cstrong\u003eKey Responsibilities\u003cbr\u003e\u003c/strong\u003e \u003cul\u003e \u003cli\u003eCraft an immersive customer experience, championing our world-class Signature Service\u003c/li\u003e \u003cli\u003eDemonstrate an unsurpassed service culture, instilling our mission to\u0026nbsp;\u003cem\u003e\u0026lsquo;be known across the world for our Signature Service\u0026rsquo;\u003c/em\u003e\u003c/li\u003e \u003cli\u003eCultivate online sales via phone (inbound and outbound), chat, SMS and video appointments\u003c/li\u003e \u003cli\u003eDemonstrate strong customer case management, providing support and information regarding stock availability, order inquiries, returns and repairs\u003c/li\u003e \u003cli\u003eAct as an R.M.Williams brand ambassador using your deep product and brand knowledge to deliver tailored solutions to customers\u003c/li\u003e \u003c/ul\u003e \u003cbr\u003e\u003cstrong\u003eWhat we\u0027re looking for\u003cbr\u003e\u003c/strong\u003e \u003cul\u003e \u003cli\u003eExperience in a customer service role in a high volume omnichannel contact centre environment across phones, live chat and emails\u003c/li\u003e \u003cli\u003eExperience with case management in Salesforce service cloud or similar platform (highly desirable)\u003c/li\u003e \u003cli\u003eStrong written and oral communication skills\u003c/li\u003e \u003cli\u003eThe ability to collaborate effectively within a team\u003c/li\u003e \u003cli\u003eEmpathy and the ability to foster positive and inclusive interactions\u003c/li\u003e \u003cli\u003eEffective selling skills and a track record of achieving commercial goals\u003c/li\u003e \u003cli\u003eAn open mindset and a genuine curiosity to understand diverse perspectives\u003c/li\u003e \u003cli\u003eStrong problem-solving abilities\u003c/li\u003e \u003cli\u003eA professional and positive demeanour in all situations\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003e\u003cbr\u003e\u003c/strong\u003e\u003cstrong\u003eWhat we offer\u003c/strong\u003e \u003cul\u003e \u003cli\u003eBe part of an established and iconic Australian brand\u0026nbsp;\u003c/li\u003e \u003cli\u003e40% employee discount\u003c/li\u003e \u003cli\u003eExclusive private health partnership\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eAbout R.M.Williams\u003cbr\u003e\u003c/strong\u003e\u003cbr\u003eSince 1932, R.M.Williams has answered a call for hardwearing, timeless products that can hold up against the harsh conditions of the Australian outback - and look good whilst doing it. Our bestselling leather boots and belts are still crafted by hand in Adelaide, South Australia, alongside an ever-growing range of apparel, accessories and lifestyle products. At the heart of everything we do is a simple promise of loyalty and endurance; a commitment that our products will accompany their wearer on all of life\u0026rsquo;s great journeys. Reginald Murray \u0026lsquo;RM\u0026rsquo; Williams always said, \u0026lsquo;it\u0026rsquo;s the people who make a company\u0026rsquo; and we stand by that statement today, with a global network of teams that feels like family. A culture of growth, development and team spirit is central to our success.\u0026nbsp;\u003cbr\u003e\u0026nbsp;\u003cbr\u003eR.M.Williams appreciates the importance and value of a diverse workforce and is committed to the principle of equal opportunity for all employees and to provide employees with a work environment free of discrimination and harassment. All employment decisions at R.M.Williams are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion or belief, sex, gender identity, national origin or family or parental status. R.M.Williams will not tolerate discrimination or harassment based on any of these characteristics.\u003cbr\u003e\u003cbr\u003eIf you feel you are suited to this role and want to be part of an iconic Australian Company, please apply below with your resume attached.\u003c/div\u003e \u003c/div\u003e \u003cdiv class=\"apply\"\u003e \u003ca class=\"back-link\" href=\"#\" title=\"Back to search results\"\u003eBack to search results\u003c/a\u003e \u003cinput type=\"button\" class=\"ja-button\" data-job-id=\"916658\" value=\"Apply Now\" title=\"Apply Now\" /\u003e \u003c/div\u003e \u003c/div\u003e "