" \u003cdiv class=\"ja-job-details\"\u003e \u003ch2 class=\"title\"\u003eSenior Claims Executive\u003c/h2\u003e \u003cdiv class=\"meta\"\u003e \u003cul class=\"classifications\"\u003e \u003cli data-id=\"24334\"\u003e Insurance \u003c/li\u003e \u003cli data-id=\"24335\"\u003e Insurance - Claims \u0026amp; Assessors \u003c/li\u003e \u003cli data-id=\"24336\"\u003e Melbourne \u003c/li\u003e \u003cli data-id=\"24337\"\u003e Permanent / Full Time \u003c/li\u003e \u003c/ul\u003e \u003cp class=\"date-posted\"\u003e 14/10/2026 \u003c/p\u003e \u003c/div\u003e \u003cul class=\"bullet-points\"\u003e \u003cli\u003eJoin one of Australia\u0026#39;s leading insurance broking businesses\u003c/li\u003e \u003cli\u003eMelbourne CBD office location, offering a blend of onsite \u0026amp; WFH flexibility\u003c/li\u003e \u003cli\u003eProviding technical advice and support to internal stakeholders\u003c/li\u003e \u003c/ul\u003e \u003cdiv class=\"description\"\u003e At Network Insurance House (NIH), we take pride in being one of Australia\u0026rsquo;s most trusted and successful broking brands. Guided by our core values, we are dedicated to achieving exceptional outcomes for both our clients and our people.\u003cbr\u003e\u003cbr\u003eYou\u0026rsquo;ll be joining a team known for its strong culture, supportive environment, and great reputation in the industry. We offer genuine career growth, learning opportunities, and a workplace that values collaboration and celebrates success.\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e We\u0026rsquo;re\u0026nbsp;currently\u0026nbsp;seeking\u0026nbsp;a\u0026nbsp;Senior\u0026nbsp;Claims\u0026nbsp;Executive\u0026nbsp;to\u0026nbsp;join\u0026nbsp;our\u0026nbsp;Melbourne\u0026nbsp;team.\u0026nbsp;\u003cbr\u003eThis role plays a pivotal role in managing a portfolio of highly technical and longtail claims.\u0026nbsp;\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e \u003cstrong\u003eAbout\u0026nbsp;the\u0026nbsp;Role\u003c/strong\u003e\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e In\u0026nbsp;this\u0026nbsp;role,\u0026nbsp;you\u0026nbsp;will\u0026nbsp;manage\u0026nbsp;a\u0026nbsp;portfolio\u0026nbsp;of\u0026nbsp;general\u0026nbsp;insurance\u0026nbsp;claims,\u0026nbsp;ensuring they\u0026nbsp;are\u0026nbsp;progressed\u0026nbsp;efficiently,\u0026nbsp;accurately,\u0026nbsp;and\u0026nbsp;in\u0026nbsp;line\u0026nbsp;with\u0026nbsp;service\u0026nbsp;expectations.You\u0026nbsp;will\u0026nbsp;play\u0026nbsp;an\u0026nbsp;important\u0026nbsp;role\u0026nbsp;in\u0026nbsp;supporting\u0026nbsp;clients\u0026nbsp;through\u0026nbsp;the\u0026nbsp;claims\u0026nbsp;process\u0026nbsp;and\u0026nbsp;working\u0026nbsp;closely\u0026nbsp;with\u0026nbsp;internal\u0026nbsp;and\u0026nbsp;external\u0026nbsp;stakeholders\u0026nbsp;to\u0026nbsp;achieve\u0026nbsp;fair\u0026nbsp;and\u0026nbsp;timely\u0026nbsp;outcomes.\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e As\u0026nbsp;a\u0026nbsp;Senior\u0026nbsp;Claims\u0026nbsp;Executive,\u0026nbsp;you\u0026nbsp;will:\u003cbr\u003e \u003cul\u003e \u003cli\u003eManage\u0026nbsp;end-to-end\u0026nbsp;claims\u0026nbsp;from\u0026nbsp;lodgment\u0026nbsp;through\u0026nbsp;to\u0026nbsp;settlement\u003c/li\u003e \u003cli\u003eStrong\u0026nbsp;ability\u0026nbsp;to\u0026nbsp;work\u0026nbsp;autonomously\u003c/li\u003e \u003cli\u003eAssess\u0026nbsp;policy\u0026nbsp;information\u0026nbsp;and\u0026nbsp;support\u0026nbsp;claims\u0026nbsp;decision-making\u003c/li\u003e \u003cli\u003eLiaise\u0026nbsp;with\u0026nbsp;clients,\u0026nbsp;brokers,\u0026nbsp;insurers,\u0026nbsp;and\u0026nbsp;service\u0026nbsp;providers\u003c/li\u003e \u003cli\u003eProvide\u0026nbsp;regular\u0026nbsp;updates\u0026nbsp;and\u0026nbsp;clear\u0026nbsp;communication\u0026nbsp;to\u0026nbsp;all\u0026nbsp;stakeholders\u003c/li\u003e \u003cli\u003eConsideration\u0026nbsp;of\u0026nbsp;policy\u0026nbsp;coverage\u0026nbsp;to\u0026nbsp;identify\u0026nbsp;potential\u0026nbsp;indemnity\u0026nbsp;issues\u003c/li\u003e \u003cli\u003eReview\u0026nbsp;documentation,\u0026nbsp;correspondence,\u0026nbsp;and\u0026nbsp;settlement\u0026nbsp;details\u003c/li\u003e \u003cli\u003eProactively\u0026nbsp;seek\u0026nbsp;opportunity\u0026nbsp;to\u0026nbsp;develop\u0026nbsp;professionally\u003c/li\u003e \u003cli\u003eMaintain\u0026nbsp;accurate\u0026nbsp;records\u0026nbsp;in\u0026nbsp;line\u0026nbsp;with\u0026nbsp;compliance\u0026nbsp;requirements\u003c/li\u003e \u003cli\u003eStrong\u0026nbsp;time\u0026nbsp;management\u0026nbsp;skills\u0026nbsp;and\u0026nbsp;ability\u0026nbsp;to\u0026nbsp;priorities\u0026nbsp;and\u0026nbsp;meet\u0026nbsp;key deadlines\u003c/li\u003e \u003cli\u003eIdentify\u0026nbsp;areas\u0026nbsp;for\u0026nbsp;learning\u0026nbsp;and\u0026nbsp;development\u0026nbsp;and\u0026nbsp;deliver\u0026nbsp;training\u0026nbsp;for the business\u003c/li\u003e \u003cli\u003eSupport\u0026nbsp;and\u0026nbsp;execute\u0026nbsp;dispute\u0026nbsp;resolution\u0026nbsp;and\u0026nbsp;contribute\u0026nbsp;to\u0026nbsp;positive outcomes\u003c/li\u003e \u003cli\u003eWork\u0026nbsp;collaboratively\u0026nbsp;with\u0026nbsp;the\u0026nbsp;wider\u0026nbsp;claims\u0026nbsp;and\u0026nbsp;broking\u0026nbsp;teams\u003c/li\u003e \u003cli\u003eProficiently\u0026nbsp;learn\u0026nbsp;and\u0026nbsp;use\u0026nbsp;multiple\u0026nbsp;technology\u0026nbsp;platforms\u003c/li\u003e \u003c/ul\u003e This\u0026nbsp;role\u0026nbsp;offers\u0026nbsp;variety,\u0026nbsp;autonomy,\u0026nbsp;and\u0026nbsp;the\u0026nbsp;opportunity\u0026nbsp;to\u0026nbsp;develop\u0026nbsp;your expertise within\u0026nbsp;a\u0026nbsp;supportive\u0026nbsp;national\u0026nbsp;team\u0026nbsp;environment.\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e \u003cstrong\u003eAbout\u0026nbsp;You\u003c/strong\u003e\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e You\u0026nbsp;are\u0026nbsp;a\u0026nbsp;proactive\u0026nbsp;claims\u0026nbsp;professional\u0026nbsp;who\u0026nbsp;enjoys\u0026nbsp;working\u0026nbsp;in\u0026nbsp;a\u0026nbsp;fast paced\u0026nbsp;environment,\u0026nbsp;while\u0026nbsp;providing\u0026nbsp;effective\u0026nbsp;and\u0026nbsp;efficient\u0026nbsp;communication\u0026nbsp;and support\u0026nbsp;to\u0026nbsp;all\u0026nbsp;stakeholders.\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e You\u0026nbsp;will\u0026nbsp;bring:\u003cbr\u003e \u003cul\u003e \u003cli\u003eExperience\u0026nbsp;in\u0026nbsp;general\u0026nbsp;insurance\u0026nbsp;claims\u0026nbsp;(end-to end\u0026nbsp;exposure\u0026nbsp;preferred)\u003c/li\u003e \u003cli\u003eAdvanced\u0026nbsp;customer\u0026nbsp;service\u0026nbsp;skills\u003c/li\u003e \u003cli\u003eAdvanced\u0026nbsp;attention\u0026nbsp;to\u0026nbsp;detail\u0026nbsp;and\u0026nbsp;organisational\u0026nbsp;skills\u003c/li\u003e \u003cli\u003eStrong\u0026nbsp;stakeholder\u0026nbsp;engagement\u0026nbsp;and\u0026nbsp;rapport\u0026nbsp;building\u0026nbsp;capability\u003c/li\u003e \u003cli\u003eStrong\u0026nbsp;communication\u0026nbsp;and\u0026nbsp;stakeholder\u0026nbsp;management\u0026nbsp;skills\u003c/li\u003e \u003cli\u003eConfidence\u0026nbsp;managing\u0026nbsp;competing\u0026nbsp;priorities\u003c/li\u003e \u003cli\u003eA\u0026nbsp;collaborative,\u0026nbsp;team-focused\u0026nbsp;approach\u003c/li\u003e \u003cli\u003eA\u0026nbsp;willingness\u0026nbsp;to\u0026nbsp;learn\u0026nbsp;and\u0026nbsp;develop\u0026nbsp;professionally\u003c/li\u003e \u003c/ul\u003e You take ownership of your work, communicate clearly, and are motivated by achieving strong outcomes for clients.\u003cbr\u003e\u003cbr\u003e\u003cstrong\u003ePerks \u0026amp; Benefits\u003cbr\u003e\u003c/strong\u003e\u003cbr\u003eAt Network Insurance House, we recognise that our people are at the heart of our success. We offer a range of benefits designed to support you both professionally and personally, including:\u003cbr\u003e \u003cul\u003e \u003cli\u003eBonus opportunities across all roles\u003c/li\u003e \u003cli\u003e12 weeks paid parental leave for both primary and secondary carers\u003c/li\u003e \u003cli\u003eFree travel insurance\u003c/li\u003e \u003cli\u003eSalary packaging and novated leasing options\u003c/li\u003e \u003c/ul\u003e Alongside these benefits, you\u0026rsquo;ll be joining a collaborative national brokerage that genuinely values its people and culture. We are passionate about creating an environment where employees feel supported, empowered and encouraged to grow their careers, with ongoing development and progression opportunities across the business, plus a range of additional employee benefits.\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e\u003cstrong\u003eAbout Us\u003cbr\u003e\u003c/strong\u003e\u003cbr\u003eNetwork Insurance House (NIH) is a proudly 100% Australian-owned Insurance Broker, backed by the strength of Steadfast Group Ltd, an ASX-100 company. We specialise in general Risk Management, Workers\u0026rsquo; Compensation, Claims Management and Specialty Industry Risks.\u0026nbsp;\u0026nbsp;\u003cbr\u003e\u0026nbsp;\u0026nbsp;\u003cbr\u003eNIH was\u0026nbsp;formed in 2025 through the strategic integration of Network Insurance Group (established 2012) and Insurance House (established 1983), creating a leading Australian risk advisor.\u003cbr\u003e\u0026nbsp;\u0026nbsp;\u003cbr\u003eCombining the strengths and expertise of two established Steadfast subsidiaries, we deliver exceptional service and industry-leading risk advisory solutions to circa 60,000 valued clients, placing almost $1 billion in premiums on their behalf. As a trusted risk advisor we do more than policy placement, we strongly advocate for our clients, driving better outcomes when it matters most.\u003cbr\u003e\u0026nbsp;\u0026nbsp;\u003cbr\u003eToday we employ over 400 people in 23 offices nationally all under Network Insurance House. Building upon a strong history of client-centric service and trusted relationships, we remain firmly committed to supporting businesses, communities and everyday Australians with quality insurance solutions. \u003c/div\u003e \u003cdiv class=\"apply\"\u003e \u003ca class=\"back-link\" href=\"#\" title=\"Back to search results\"\u003eBack to search results\u003c/a\u003e \u003cinput type=\"button\" class=\"ja-button\" data-job-id=\"915454\" value=\"Apply Now\" title=\"Apply Now\" /\u003e \u003c/div\u003e \u003c/div\u003e "