" \u003cdiv class=\"ja-job-details\"\u003e \u003ch2 class=\"title\"\u003eReservation Agent\u003c/h2\u003e \u003cdiv class=\"meta\"\u003e \u003cul class=\"classifications\"\u003e \u003cli data-id=\"27950\"\u003e Hospitality / Travel / Tourism \u003c/li\u003e \u003cli data-id=\"27951\"\u003e Front Office \u003c/li\u003e \u003cli data-id=\"27952\"\u003e QLD Other \u003c/li\u003e \u003cli data-id=\"27953\"\u003e Permanent / Full Time \u003c/li\u003e \u003c/ul\u003e \u003cp class=\"date-posted\"\u003e 28/9/2026 \u003c/p\u003e \u003c/div\u003e \u003cdiv class=\"description\"\u003e \u003cstrong\u003eReservation Agent | The Ville Resort-Casino\u003c/strong\u003e\u0026nbsp;\u003cstrong\u003e\u0026amp; Ardo\u0026nbsp;\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e Are you a dynamic and experienced hospitality professional looking to take the next step in your career? We have an exciting opportunity for a Reservations Agent to join our team on a permanent full-time or part-time capacity and be an ambassador of our two properties brands.\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e \u003cbr\u003e\u003cstrong\u003eThe Role\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e As a Reservations Agent, you will need to anticipate our guests\u0026rsquo; needs by going the extra mile, and handling enquiries efficiently and attentively throughout the guest booking process, working across various booking methods and technology platforms.\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e You will take pride in delivering the highest level of quality in both product and service. You will work effectively with other parts of our hotel operations team to ensure a great experience for each and every guest. Your energy, drive and positive attitude will be contagious to your teammates.\u0026nbsp; You will be able to think on your feet and problem solve, and you will be passionate about contributing to the bigger picture with an attitude of continuous improvement.\u003cbr\u003e\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e \u003cstrong\u003eAbout You\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003ePrevious experience in reservations, group reservations or within a hotel front office environment is highly desirable. \u003cul\u003e \u003cli\u003eStrong computer literacy is required and experience with a property management system, in particular Opera Cloud would be advantageous.\u003c/li\u003e \u003cli\u003eAble to demonstrate extremely high attention to detail will be important to your success.\u003c/li\u003e \u003cli\u003eGreat time management and organisational skills with the ability to multitask.\u003c/li\u003e \u003cli\u003eExcellent customer service with a professional and friendly demeanour.\u003c/li\u003e \u003c/ul\u003e \u003cbr\u003e\u003cstrong\u003eWhat we offer\u0026nbsp;\u003c/strong\u003e\u0026nbsp;\u003cbr\u003e \u003cul\u003e \u003cli\u003eCompetitive pay\u0026nbsp;\u003c/li\u003e \u003cli\u003eGenerous discounts on accommodation and dining across the precinct\u0026nbsp;\u003c/li\u003e \u003cli\u003eAccess to special offers with our corporate partners\u0026nbsp;\u003c/li\u003e \u003cli\u003eCareer pathways with Morris Group businesses all over Australia and abroad\u0026nbsp;\u003c/li\u003e \u003cli\u003eSupport via our Employee Assistance Program\u0026nbsp;\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eAbout Morris Group\u003c/strong\u003e\u0026nbsp;\u003cbr\u003e\u003cbr\u003eThe Ville Resort-Casino precinct is part of Morris Group: an independent, family-run business operating a collection of iconic Australian experiences. With businesses in tourism, hospitality, aviation, and technology, we\u0026rsquo;re on a mission to make a positive impact doing work we love.\u0026nbsp;\u003cbr\u003e\u0026nbsp;From luxury resorts and lodges to urban beer gardens, elevated dining experiences, and superyacht adventures; everything we do is inspired by our love for good company and the great outdoors.\u0026nbsp;\u003cbr\u003e\u0026nbsp;\u0026nbsp;\u003cbr\u003e\u003cstrong\u003eWorking for us\u003c/strong\u003e\u0026nbsp;\u003cbr\u003e\u003cbr\u003eAt Morris Group, people are key. Every day we deliver exceptional experiences because of our exceptional people. We approach each day with a mindset of sharing and learning so we can grow as professionals and individuals. We are diverse, forward-thinking, and innovative, and we care about our communities, our environment, and the world around us. We believe that the way we do business and the way we treat each other is a key measure of our success.\u0026nbsp;\u0026nbsp;\u003cbr\u003e\u0026nbsp;Morris Group is an equal opportunity employer and welcomes people from diverse backgrounds and life experiences, including race, religion, gender identity or expression, sexual orientation, nationality, disability, or age. \u0026nbsp;\u003cbr\u003e\u0026nbsp;\u0026nbsp;\u003cbr\u003e\u003cstrong\u003eOur Values\u003c/strong\u003e\u0026nbsp;\u003cbr\u003e\u003cbr\u003eAt The Ville, Ardo and TECC we create memorable experiences for our customers. We foster a dynamic and thriving entertainment precinct that brings people together. As a team our core values are all about the VIIBES: Vibrant, Integrity, Innovation, Belonging, Excellence, and Service with Care.\u0026nbsp;\u0026nbsp;\u003cbr\u003e\u0026nbsp;\u0026nbsp;\u003cbr\u003e\u003cstrong\u003eHow to Apply\u003c/strong\u003e\u0026nbsp;\u003cbr\u003e\u003cbr\u003eIf this role sounds like the perfect fit for you, please apply by sending a copy of your CV and a cover letter. \u003c/div\u003e \u003cdiv class=\"apply\"\u003e \u003ca class=\"back-link\" href=\"#\" title=\"Back to search results\"\u003eBack to search results\u003c/a\u003e \u003cinput type=\"button\" class=\"ja-button\" data-job-id=\"909402\" value=\"Apply Now\" title=\"Apply Now\" /\u003e \u003c/div\u003e \u003c/div\u003e "