" \u003cdiv class=\"ja-job-details\"\u003e \u003ch2 class=\"title\"\u003eService Desk Analyst\u003c/h2\u003e \u003cdiv class=\"meta\"\u003e \u003cul class=\"classifications\"\u003e \u003cli data-id=\"29930\"\u003e Information Technology \u003c/li\u003e \u003cli data-id=\"29931\"\u003e IT Support / Helpdesk \u003c/li\u003e \u003cli data-id=\"29932\"\u003e Canberra \u003c/li\u003e \u003cli data-id=\"29933\"\u003e Permanent / Full time \u003c/li\u003e \u003c/ul\u003e \u003cp class=\"date-posted\"\u003e 25/9/2026 \u003c/p\u003e \u003c/div\u003e \u003cul class=\"bullet-points\"\u003e \u003cli\u003eEnjoy our benefits - additional leave provisions and free on-site parking\u003c/li\u003e \u003cli\u003eDevelop your career while supporting mission-critical national security outcomes\u003c/li\u003e \u003cli\u003eJoin a high-performing cyber resilience and managed services team\u003c/li\u003e \u003c/ul\u003e \u003cdiv class=\"description\"\u003e \u003cstrong\u003eAbout PentenAmio\u003c/strong\u003e\u003cbr\u003e PentenAmio is a leading provider of advanced digital security solutions that power national security and resilience across the UK, Australia and our allies. Focused on solving complex digital challenges that others avoid, we embrace the impossible to deliver transformative technologies that protect those who protect us.\u003cbr\u003e\u003cbr\u003e\u003cstrong\u003eThe role\u003c/strong\u003e\u003cbr\u003e The Service Desk Analyst provides consistent, high-quality front-line technical support for clients and end-users. Operating under general supervision, this role is responsible for responding to service requests and incidents, performing routine BAU IT service management (ITSM) activities, and escalating non-routine issues in line with documented processes. The Analyst uses standard diagnostic tools and ITSM platforms to resolve or escalate issues, ensuring accurate ticket handling and courteous customer interactions. This role plays a vital part in delivering a reliable and responsive support experience across multiple clients.\u003cbr\u003e \u0026nbsp;\u003cbr\u003e This is an in-office role with a rotating shift schedule. The successful candidate must be available to work a 12-hour shift (from 7:00am to 7:00pm Canberra Time) on a rostered basis, including weekends and Public Holidays.\u003cbr\u003e\u003cbr\u003e \u003cstrong\u003eQualifications and Eligibility Criteria\u003c/strong\u003e\u003cbr\u003e To be eligible for this position you must be:\u003cbr\u003e \u003cul\u003e \u003cli\u003eDemonstrated work experience in a similar role,\u003c/li\u003e \u003cli\u003eMust be an Australian Citizen (citizenship); and\u003c/li\u003e \u003cli\u003eMust hold a current NV2.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eBe Your Best You at PentenAmio\u003c/strong\u003e\u003cbr\u003e PentenAmio is a proud equal employment workplace committed to fostering a diverse, equitable and inclusive environment, reflective of the community in which we live, work and play. PentenAmio\u0026rsquo;s focus on inclusion, well-being and flexible working arrangements means everyone, regardless of their background, can be their best both inside and outside the office.\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e As a global leader in cyber technology, we believe diversity of experience, identity, background, perspective and expression is key to building the best team, products and company. It\u0026rsquo;s the actions we take everyday that make the difference and we are continuously working on increasing diversity, inclusivity and belonging in all areas of our business.\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e All successful candidates will be required to undergo pre-employment screening as part of our recruitment process. This may include reference checks, suitability assessment, police check and other relevant screening assessments as required for the role. \u003c/div\u003e \u003cdiv class=\"apply\"\u003e \u003ca class=\"back-link\" href=\"#\" title=\"Back to search results\"\u003eBack to search results\u003c/a\u003e \u003cinput type=\"button\" class=\"ja-button\" data-job-id=\"908784\" value=\"Apply Now\" title=\"Apply Now\" /\u003e \u003c/div\u003e \u003c/div\u003e "