" \u003cdiv class=\"ja-job-details\"\u003e \u003ch2 class=\"title\"\u003e26060 - Payments Manager\u003c/h2\u003e \u003cdiv class=\"meta\"\u003e \u003cul class=\"classifications\"\u003e \u003cli data-id=\"25461\"\u003e Banking \u0026amp; Finance \u003c/li\u003e \u003cli data-id=\"25462\"\u003e Manager \u003c/li\u003e \u003cli data-id=\"25463\"\u003e Greater London \u003c/li\u003e \u003cli data-id=\"25464\"\u003e Permanent / Full Time \u003c/li\u003e \u003c/ul\u003e \u003cp class=\"date-posted\"\u003e 24/9/2026 \u003c/p\u003e \u003c/div\u003e \u003cdiv class=\"description\"\u003e Role:\u0026nbsp;\u003cstrong\u003ePayments Manager\u003c/strong\u003e\u003cbr\u003e Role type: \u003cstrong\u003ePermanent\u003c/strong\u003e\u003cbr\u003e Salary: \u003cstrong\u003eCompetitive\u003c/strong\u003e\u003cbr\u003e Location: \u003cstrong\u003eHybrid / London Mayfair\u003c/strong\u003e\u003cbr\u003e Job Ref: \u003cstrong\u003e26060\u003c/strong\u003e\u003cbr\u003e \u003cstrong\u003e\u0026nbsp;\u003c/strong\u003e\u0026nbsp;\u003cbr\u003e \u003cstrong\u003eAbout the role:\u003c/strong\u003e\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e Responsible for the management and strategic direction of the Payments \u0026amp; Investigations team at the bank UK ensuring all incoming and outgoing UK Domestic and International Payments received into the Bank both customer and internally generated have been processed efficiently and in a timely fashion.\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e The role will lead their team to deliver Operational support to front line customer/client facing teams and the focus will be on improving operational efficiency and the customer experience.\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e The role is pivotal to aligning UK operations with group-wide systems, standards, and efficiencies focusing on the banks capabilities. The role holder will leverage and localise existing group platforms to streamline processes, reduce manual work, and enhance customer and employee experiences.\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e This is a core management role which includes leading various projects and change initiatives, as well as resolving any ad-hoc operational and/or transactional issues.\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e \u003cstrong\u003ePerson\u0026rsquo;s Description / Skills:\u003c/strong\u003e\u003cbr\u003e \u003cstrong\u003e\u0026nbsp;\u003c/strong\u003e\u0026nbsp;\u003cbr\u003e \u003cul\u003e \u003cli\u003eA strategic thinker with a hands-on approach to delivery and a comprehensive working knowledge across Payments and Investigations.\u003c/li\u003e \u003cli\u003eThe role holder will possess good communication and leadership skills and should be adept at navigating cross-cultural and cross-functional environments, bringing teams together to drive meaningful change.\u003c/li\u003e \u003cli\u003eThey will focus on enhancing efficiency, scalability, and customer experience throughout the customer journey.\u003c/li\u003e \u003cli\u003eContributes to the overall strategy for the banks Operations, in conjunction with the Head of Operations and defines and drives delivery of this strategy across the Operations areas.\u003c/li\u003e \u003cli\u003eA proven experience of leading, managing, developing and mentoring staff and supporting individual career development.\u003c/li\u003e \u003cli\u003eStrong supervisory, people management and organisation skills with the ability to delegate effectively.\u003c/li\u003e \u003cli\u003eThe ability to ensure all incoming / outgoing UK Domestic and International Payment instructions are processed in a timely manner with a thorough understanding of market conventions and practices.\u003c/li\u003e \u003c/ul\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e \u003cstrong\u003eResponsibilities:\u003cbr\u003e\u003c/strong\u003e\u003cbr\u003e Day to day management of the Payments \u0026amp; Investigations team with emphasis on regulatory and internal compliance and management of Operations Risk.\u003cbr\u003e \u003cul\u003e \u003cli\u003eEnsuring all customer Payments have been processed with correct value dates and before cut off times.\u003c/li\u003e \u003cli\u003eHandling of resultant investigations and monitoring of nostro reconciliations for outstanding items.\u003c/li\u003e \u003cli\u003eReconciliation and investigation of impersonal and suspense accounts related to departmental activities.\u003c/li\u003e \u003cli\u003eEnsuring the authenticity of each payment and obtaining any necessary authorisation is at the correct level whilst interpreting required action from the customers instructions.\u003c/li\u003e \u003cli\u003eAnti-terrorist/AML screening checks performed via Safe Watch Screening or other appropriate sources.\u003c/li\u003e \u003cli\u003eLead and provide operational readiness approval for any projects, new product approval and/or system implementation tasks. Where appropriate contributes to wider banks management, strategy and projects through relevant forums and committees.\u003c/li\u003e \u003cli\u003eResponsible for maintaining internal procedures and their compliance with both internal policy and external regulatory requirements.\u003c/li\u003e \u003cli\u003eInterfacing with internal and external Auditors and ensuring a timely response is provided.\u003c/li\u003e \u003cli\u003eTimely delivery of Operational Risk Incident reporting and RCSA management and review.\u003c/li\u003e \u003cli\u003eEnsures appropriate staffing levels are always maintained. Contributes to the overall staffing model (number of staff and skills levels) for their area. As the business changes so the staffing model utilised needs to retain a degree of flexibility to cope with any changes in business direction.\u003c/li\u003e \u003cli\u003eConduct performance management reviews with staff, prepare and manage objectives and perform regular one to one and team meetings.\u003c/li\u003e \u003cli\u003eEnsure adherence to Shariah compliant operational standards and internal policies.\u003c/li\u003e \u003cli\u003eAny other ad-hoc duties that may be allocated by the Head of Operations including those not directly related to the Payments \u0026amp; Investigations section.\u003c/li\u003e \u003c/ul\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e \u003cstrong\u003eExperience Requirements:\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eAt least 5 years\u0026rsquo; experience in a Management/Supervisory Payments role.\u003c/li\u003e \u003cli\u003eExcellent knowledge and experience of UK Domestic and International Payments.\u003c/li\u003e \u003cli\u003eGood understanding of SWIFT and Payment message types.\u003c/li\u003e \u003cli\u003eGood level of numeracy and literacy.\u003c/li\u003e \u003cli\u003eA good understanding of Operational Risk and administration of operational aspects associated with all Risks and Controls.\u003c/li\u003e \u003c/ul\u003e \u003c/div\u003e \u003cdiv class=\"apply\"\u003e \u003ca class=\"back-link\" href=\"#\" title=\"Back to search results\"\u003eBack to search results\u003c/a\u003e \u003cinput type=\"button\" class=\"ja-button\" data-job-id=\"713451\" value=\"Apply Now\" title=\"Apply Now\" /\u003e \u003c/div\u003e \u003c/div\u003e "