" \u003cdiv class=\"ja-job-details\"\u003e \u003ch2 class=\"title\"\u003eSecond Line Engineer\u003c/h2\u003e \u003cdiv class=\"meta\"\u003e \u003cul class=\"classifications\"\u003e \u003cli data-id=\"18639\"\u003e IT / Digital \u003c/li\u003e \u003cli data-id=\"18640\"\u003e IT Support \u003c/li\u003e \u003cli data-id=\"18641\"\u003e Staffordshire \u003c/li\u003e \u003cli data-id=\"18642\"\u003e Permanent \u003c/li\u003e \u003cli data-id=\"18673\"\u003e Support \u003c/li\u003e \u003cli data-id=\"18690\"\u003e GBP \u003c/li\u003e \u003c/ul\u003e \u003cp class=\"date-posted\"\u003e 26/10/2026 \u003c/p\u003e \u003c/div\u003e \u003cdiv class=\"description\"\u003e \u003cstrong\u003eIT Support Engineer\u003cbr\u003e Salary: \u0026pound;30,000 per annum \u003c/strong\u003e\u003cbr\u003e \u003cstrong\u003eFull-time\u003c/strong\u003e\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e We are recruiting on behalf of our client for an experienced \u003cstrong\u003eIT Support Engineer\u003c/strong\u003e to join their technical support team.\u003cbr\u003e This is a varied, customer-facing role involving remote and on-site support, troubleshooting, infrastructure maintenance and technical escalation.\u003cbr\u003e \u003cstrong\u003eKey Responsibilities\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eTroubleshoot Microsoft, hardware, software, server and networking problems.\u003c/li\u003e \u003cli\u003eAttend customer sites for support, consultancy and proactive maintenance.\u003c/li\u003e \u003cli\u003eManage and monitor servers, backups, networks, firewalls and security systems.\u003c/li\u003e \u003cli\u003eAdminister and support Microsoft 365, Active Directory, Azure and Windows Server.\u003c/li\u003e \u003cli\u003eMonitor patching and alerts using RMM solutions.\u003c/li\u003e \u003cli\u003eMaintain accurate technical documentation and support records.\u003c/li\u003e \u003cli\u003eAssist with mentoring and developing Junior Engineers.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eThe Candidate:\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eStrong Microsoft experience, including Windows Server, Active Directory, Azure and Microsoft 365.\u003c/li\u003e \u003cli\u003eGood knowledge of networking and infrastructure.\u003c/li\u003e \u003cli\u003eExperience providing on-site, customer-facing technical support.\u003c/li\u003e \u003cli\u003eStrong troubleshooting and problem-solving skills.\u003c/li\u003e \u003cli\u003eExcellent communication and customer service abilities.\u003c/li\u003e \u003c/ul\u003e If you\u0027re an experienced IT Support Engineer looking for a varied role with opportunities to develop your technical skills please contact Paige Bevan on 01743 234 029 or email p.bevan@greenfield-it.co.uk. \u003c/div\u003e \u003cdiv class=\"apply\"\u003e \u003ca class=\"back-link\" href=\"#\" title=\"Back to search results\"\u003eBack to search results\u003c/a\u003e \u003cinput type=\"button\" class=\"ja-button\" data-job-id=\"618500\" value=\"Apply Now\" title=\"Apply Now\" /\u003e \u003c/div\u003e \u003c/div\u003e "