" \u003cdiv class=\"ja-job-details\"\u003e \u003ch2 class=\"title\"\u003eSenior IT Technician\u003c/h2\u003e \u003cdiv class=\"meta\"\u003e \u003cul class=\"classifications\"\u003e \u003cli data-id=\"18639\"\u003e IT / Digital \u003c/li\u003e \u003cli data-id=\"18640\"\u003e IT Support \u003c/li\u003e \u003cli data-id=\"18641\"\u003e Newtown \u003c/li\u003e \u003cli data-id=\"18642\"\u003e Permanent \u003c/li\u003e \u003cli data-id=\"18673\"\u003e Support \u003c/li\u003e \u003cli data-id=\"18690\"\u003e GBP \u003c/li\u003e \u003c/ul\u003e \u003cp class=\"date-posted\"\u003e 1/10/2026 \u003c/p\u003e \u003c/div\u003e \u003cdiv class=\"description\"\u003e \u003cstrong\u003eSenior IT Technician \u0026ndash; Onsite role\u003cbr\u003e\u003c/strong\u003e\u003cbr\u003e Salary: up to \u0026pound;35,000 + benefits\u003cbr\u003e Location: Newtown, Powys\u003cbr\u003e\u003cbr\u003e A great opportunity for a hands\u0026#8209;on \u003cstrong\u003eSenior IT Technician\u003c/strong\u003e who will sit between Desktop Support and Infrastructure, tackling everything from user issues to servers, networks, identity and cloud. If you enjoy variety, ownership and developing deeper infrastructure skills, this role is for you.\u003cbr\u003e \u003cbr\u003e\u003cstrong\u003eSenior IT Support Technician Role\u003c/strong\u003e\u003cbr\u003e You\u0026rsquo;ll support day\u0026#8209;to\u0026#8209;day IT operations, resolve escalated desktop issues, and help maintain and improve core infrastructure services. Expect a mix of BAU, troubleshooting, project work and continuous improvement.\u003cbr\u003e \u003cbr\u003e\u003cstrong\u003eSenior IT Support Key Responsibilities\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eManage and prioritise case workload, spotting trends and suggesting fixes\u003c/li\u003e \u003cli\u003eDeliver 2nd line support across Windows devices, applications and user access\u003c/li\u003e \u003cli\u003eSupport Microsoft 365 (Exchange, Teams, SharePoint, OneDrive)\u003c/li\u003e \u003cli\u003eManage device builds, deployments, patching and lifecycle\u003c/li\u003e \u003cli\u003eProvide admin/support for Windows Server, AD, Azure AD (Entra ID) and Group Policy\u003c/li\u003e \u003cli\u003eAssist with Azure services, virtual machines and cloud infrastructure\u003c/li\u003e \u003cli\u003eSupport core networking: DNS, DHCP, VPNs, Wi\u0026#8209;Fi, switches, firewalls\u003c/li\u003e \u003cli\u003ePerform patching, monitoring, backups and restores\u003c/li\u003e \u003cli\u003eContribute to upgrades, migrations and infrastructure improvement projects\u003c/li\u003e \u003cli\u003eApply security best practice across endpoints, identity and access\u003c/li\u003e \u003cli\u003eMaintain clear documentation, runbooks and asset records\u003c/li\u003e \u003cli\u003eParticipate in the on\u0026#8209;call rota after probation\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eSenior IT Support Technician profile\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003e4+ years\u0026rsquo; experience in IT Support (onsite + remote)\u003c/li\u003e \u003cli\u003eStrong hands\u0026#8209;on experience with Windows 11, Microsoft 365 and AD/Azure AD\u003c/li\u003e \u003cli\u003eSolid Windows Server and virtualisation experience (VMware, Hyper\u0026#8209;V or Azure)\u003c/li\u003e \u003cli\u003eWorking knowledge of Azure infrastructure services\u003c/li\u003e \u003cli\u003eGood networking fundamentals: TCP/IP, DNS, DHCP, VLANs, VPNs, switching, Wi\u0026#8209;Fi\u003c/li\u003e \u003cli\u003eExperience with endpoint management/patching (Intune or similar)\u003c/li\u003e \u003cli\u003eConfident troubleshooting across desktop, server, network and cloud\u003c/li\u003e \u003cli\u003eClear communicator with strong customer focus\u003c/li\u003e \u003cli\u003eStrong attention to detail\u003c/li\u003e \u003cli\u003eCalm under pressure and reliable\u003c/li\u003e \u003cli\u003eKeen to learn and develop skills\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003ePlease note: This role is only open to candidates who have valid right to work in the UK\u003cbr\u003e\u003c/strong\u003e\u003cbr\u003e Great opportunity to join a well-established team \u0026ndash; please contact Vicky Heard to discuss on 01743 234029 or email v.heard@greenfield-it.co.uk \u003c/div\u003e \u003cdiv class=\"apply\"\u003e \u003ca class=\"back-link\" href=\"#\" title=\"Back to search results\"\u003eBack to search results\u003c/a\u003e \u003cinput type=\"button\" class=\"ja-button\" data-job-id=\"615954\" value=\"Apply Now\" title=\"Apply Now\" /\u003e \u003c/div\u003e \u003c/div\u003e "