" \u003cdiv class=\"ja-job-details\"\u003e \u003ch2 class=\"title\"\u003eOperations Manager - Data Center \u0026amp; Technology Infrastructure - Seattle\u003c/h2\u003e \u003cdiv class=\"meta\"\u003e \u003cul class=\"classifications\"\u003e \u003cli data-id=\"20705\"\u003e IT \u0026amp; Telecomms \u003c/li\u003e \u003cli data-id=\"20706\"\u003e WAN / Telecommunications \u003c/li\u003e \u003cli data-id=\"20707\"\u003e Washington \u003c/li\u003e \u003cli data-id=\"20708\"\u003e Permanent / Full Time \u003c/li\u003e \u003c/ul\u003e \u003cp class=\"date-posted\"\u003e 12/10/2026 \u003c/p\u003e \u003c/div\u003e \u003cdiv class=\"description\"\u003e ServicePoint IT is a leading enterprise-scale IT services provider specializing in advanced technology solutions and scalable infrastructure that enable AI and digital transformation from the data center to the edge.\u003cbr\u003eWe are seeking an experienced Operations Manager to serve as a critical operational leader responsible for coordinating people, projects, resources, vendors, and business processes across a designated region.\u003cbr\u003e\u0026nbsp;\u003cbr\u003eReporting directly to the Regional Director, the Operations Manager acts as the operational hub of the business\u0026mdash;ensuring the right people, materials, equipment, and resources are aligned to support successful project execution. This role requires strong organizational skills, business acumen, and the ability to manage multiple priorities simultaneously while driving operational excellence, financial accountability, and customer satisfaction.\u003cbr\u003e\u0026nbsp;\u003cbr\u003eThe ideal candidate is a proactive problem solver who understands workforce planning, project coordination, procurement, vendor management, financial reporting, operational performance metrics, and continuous process improvement.\u003cbr\u003e\u0026nbsp;\u003cbr\u003e\u003cstrong\u003eKey Responsibilities\u003c/strong\u003e\u0026nbsp;\u003cstrong\u003eOperational Leadership\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eServe as the primary operational coordinator for regional projects, resources, and business activities.\u003c/li\u003e \u003cli\u003ePartner with the Regional Director to execute operational strategies and achieve regional business objectives.\u003c/li\u003e \u003cli\u003eServe as the operational counterpart to Senior Project Managers, ensuring operational support functions align with project execution goals.\u003c/li\u003e \u003cli\u003eCoordinate project staffing, scheduling, resource allocation, and deployment activities.\u003c/li\u003e \u003cli\u003eEnsure operational processes are followed consistently across teams and projects.\u003c/li\u003e \u003cli\u003eStandardize regional operational processes and promote best practices that improve scalability, efficiency, and quality.\u003c/li\u003e \u003cli\u003eDrive accountability across cross-functional teams to ensure operational commitments are met.\u003c/li\u003e \u003cli\u003eIdentify operational bottlenecks and implement process improvements to increase efficiency and scalability.\u003c/li\u003e \u003cli\u003eLead continuous improvement initiatives focused on operational excellence, resource utilization, customer satisfaction, and financial performance.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eWorkforce Planning \u0026amp; Team Management\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eDirectly manage Regional Project Coordinators, including workload distribution, coaching, performance management, and professional development.\u003c/li\u003e \u003cli\u003eEstablish standardized operational processes for Regional Project Coordinators to ensure consistency and accountability across the region.\u003c/li\u003e \u003cli\u003eCollaborate with Talent Acquisition and field leadership to forecast hiring needs and support workforce planning initiatives.\u003c/li\u003e \u003cli\u003eMonitor labor utilization, staffing levels, workforce productivity, and future resource requirements.\u003c/li\u003e \u003cli\u003eAssist with employee relations, performance discussions, and workforce development initiatives.\u003c/li\u003e \u003cli\u003eTrack employee training, certifications, licensing, and compliance requirements to ensure workforce readiness and support business operations.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eProject \u0026amp; Resource Coordination\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eMaintain visibility into active projects, schedules, milestones, and regional resource requirements.\u003c/li\u003e \u003cli\u003eCoordinate cross-functional teams to ensure projects are staffed and supported appropriately.\u003c/li\u003e \u003cli\u003eCoordinate internal employees and partner labor assignments to ensure projects are staffed based on customer requirements, certifications, schedules, and budget.\u003c/li\u003e \u003cli\u003eDevelop short- and long-term regional resource forecasts based on project pipeline and business demand.\u003c/li\u003e \u003cli\u003eTrack project progress and proactively address scheduling conflicts or resource constraints.\u003c/li\u003e \u003cli\u003eIdentify operational risks related to staffing, scheduling, procurement, or customer commitments and develop mitigation strategies.\u003c/li\u003e \u003cli\u003eSupport Project Managers and Regional Leadership in resolving customer escalations, operational issues, and resource conflicts.\u003c/li\u003e \u003cli\u003eFacilitate communication between Operations, Project Management, Talent Acquisition, Procurement, Engineering, Sales, and field teams.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eVendor \u0026amp; Contract Management\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eManage vendor relationships and support strategic vendor programs.\u003c/li\u003e \u003cli\u003eCoordinate subcontractor engagement, partner labor performance, and compliance requirements.\u003c/li\u003e \u003cli\u003eAssist with contract administration, renewals, scope changes, and service agreements.\u003c/li\u003e \u003cli\u003eMonitor vendor performance against contractual obligations and operational expectations.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eProcurement \u0026amp; Logistics\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eOversee procurement activities, including material orders, equipment requests, rental coordination, and inventory management.\u003c/li\u003e \u003cli\u003ePartner with Procurement and Regional Project Coordinators to ensure all material, equipment, rental, and labor orders are processed accurately and delivered in support of project schedules.\u003c/li\u003e \u003cli\u003eEnsure materials and equipment are available to support project timelines.\u003c/li\u003e \u003cli\u003ePartner with suppliers and vendors to optimize purchasing processes and control costs.\u003c/li\u003e \u003cli\u003eMonitor inventory levels and recommend purchasing strategies.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eFinancial \u0026amp; Business Operations\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eReview and understand regional P\u0026amp;L performance and operational financial metrics.\u003c/li\u003e \u003cli\u003eAssist with budget tracking, forecasting, and cost management initiatives.\u003c/li\u003e \u003cli\u003eReview and approve regional overtime requests while balancing customer commitments, labor utilization, operational efficiency, and cost management objectives.\u003c/li\u003e \u003cli\u003eMonitor labor costs, project expenses, and operational expenditures.\u003c/li\u003e \u003cli\u003eOversee the regional customer billing process by coordinating with Project Coordinators, Project Managers, Finance, and customers to ensure timely and accurate invoicing.\u003c/li\u003e \u003cli\u003eSupport invoice reconciliation, reporting, and financial performance reviews.\u003c/li\u003e \u003cli\u003eEnsure financial documentation, billing support, and project cost information are complete and submitted in accordance with company standards.\u003c/li\u003e \u003cli\u003eIdentify opportunities to improve profitability and operational efficiency.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eSales \u0026amp; Pre-Sales Support\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003ePartner with Sales and Engineering during the pre-sales cycle to support RFP responses, labor planning, resource forecasting, and project estimates.\u003c/li\u003e \u003cli\u003eValidate operational readiness, staffing availability, and execution strategies for new business opportunities.\u003c/li\u003e \u003cli\u003eProvide operational insight to improve estimate accuracy, scheduling assumptions, and project execution planning.\u003c/li\u003e \u003cli\u003eCollaborate with Business Development and Engineering to support customer presentations and operational planning for strategic opportunities.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eReporting \u0026amp; Performance Management\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eDevelop and maintain operational dashboards, reports, and performance metrics.\u003c/li\u003e \u003cli\u003ePrepare weekly, monthly, and quarterly business reviews (QBRs).\u003c/li\u003e \u003cli\u003eMonitor regional workforce utilization, overtime trends, partner labor performance, training compliance, billing cycle metrics, and operational KPIs.\u003c/li\u003e \u003cli\u003eAnalyze operational performance, staffing trends, project health, and financial metrics to identify opportunities for improvement.\u003c/li\u003e \u003cli\u003ePresent operational insights, recommendations, and business performance updates to executive leadership.\u003c/li\u003e \u003c/ul\u003e \u0026nbsp;\u003cbr\u003e\u003cstrong\u003eQualifications\u003c/strong\u003e\u0026nbsp;\u003cstrong\u003eRequired\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003e5+ years of operations management, project coordination, workforce management, or business operations experience.\u003c/li\u003e \u003cli\u003eExperience leading teams within a fast-paced service, construction, technology, field services, or data center environment.\u003c/li\u003e \u003cli\u003eExperience managing multiple priorities while supporting regional operations and project execution.\u003c/li\u003e \u003cli\u003eStrong understanding of workforce planning, scheduling, procurement, vendor management, and resource allocation.\u003c/li\u003e \u003cli\u003eExperience supporting financial reporting, budgets, forecasting, labor utilization, and P\u0026amp;L analysis.\u003c/li\u003e \u003cli\u003eExcellent organizational, communication, leadership, and problem-solving skills.\u003c/li\u003e \u003cli\u003eAdvanced proficiency in Microsoft Excel and reporting tools.\u003c/li\u003e \u003cli\u003eAbility to build strong cross-functional relationships with Operations, Project Management, Sales, Engineering, Procurement, Finance, and Talent Acquisition.\u003c/li\u003e \u003cli\u003eTravel required to support regional operations, project sites, customer meetings, and business initiatives.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003ePreferred\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eExperience supporting data centers, structured cabling, technology infrastructure, construction, or field services organizations.\u003c/li\u003e \u003cli\u003eKnowledge of project management methodologies and operational best practices.\u003c/li\u003e \u003cli\u003eExperience with ERP, ATS, CRM, project management, or workforce planning platforms.\u003c/li\u003e \u003cli\u003ePrevious experience preparing and presenting executive-level reports and Quarterly Business Reviews (QBRs).\u003c/li\u003e \u003cli\u003eExperience supporting operational growth in a multi-project, multi-customer environment.\u003c/li\u003e \u003c/ul\u003e \u0026nbsp;This position is far more than an administrative role\u0026mdash;it is the operational quarterback for the region, ensuring that people, processes, resources, and financial controls are aligned to deliver exceptional results for our customers.\u003cbr\u003e\u003cem\u003eThis job description is intended to describe the general nature and level of work performed by individuals assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications.\u003cbr\u003e\u003c/em\u003e\u003cbr\u003e\u0026nbsp;\u003cbr\u003eServicePoint is an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable federal, state, or local law.\u003cbr\u003e\u0026nbsp;\u003cbr\u003eServicePoint is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and employment process. If you require accommodation, please let us know so we can support your participation in the application or interview process. \u003c/div\u003e \u003cdiv class=\"apply\"\u003e \u003ca class=\"back-link\" href=\"#\" title=\"Back to search results\"\u003eBack to search results\u003c/a\u003e \u003cinput type=\"button\" class=\"ja-button\" data-job-id=\"568347\" value=\"Apply Now\" title=\"Apply Now\" /\u003e \u003c/div\u003e \u003c/div\u003e "