" \u003cdiv class=\"ja-job-details\"\u003e \u003ch2 class=\"title\"\u003eCustomer Service Team Leader\u003c/h2\u003e \u003cdiv class=\"meta\"\u003e \u003cul class=\"classifications\"\u003e \u003cli data-id=\"17969\"\u003e Call Centre \u0026amp; Customer Service \u003c/li\u003e \u003cli data-id=\"17970\"\u003e Team Leader \u003c/li\u003e \u003cli data-id=\"17971\"\u003e South Australia, Australia \u003c/li\u003e \u003cli data-id=\"17972\"\u003e Permanent / Full Time \u003c/li\u003e \u003c/ul\u003e \u003cp class=\"date-posted\"\u003e 10/11/2026 \u003c/p\u003e \u003c/div\u003e \u003cul class=\"bullet-points\"\u003e \u003cli\u003eLeadership role with genuine ownership and influence\u003c/li\u003e \u003cli\u003eCoach a capable team and strengthen customer service performance\u003c/li\u003e \u003cli\u003eMake a practical impact by improving how the team supports customers every day\u003c/li\u003e \u003c/ul\u003e \u003cdiv class=\"description\"\u003e \u003cstrong\u003eWho we are:\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eNHP are specialists in Electrical \u0026amp; Automation Products, Systems \u0026amp; Solutions, with over 50 years of Electrical \u0026amp; Engineering excellence\u003c/li\u003e \u003cli\u003ePowering an electrical and connected future through global expertise and innovation\u003c/li\u003e \u003cli\u003eLocal choice with the power of global partners \u0026mdash; \u0026lsquo;we think global, trust local\u0026rsquo;\u003c/li\u003e \u003cli\u003eDriven by over 750 dedicated employees across\u0026nbsp;16 branches throughout Australia \u0026amp; New Zealand\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003e\u003cem\u003e \u0026ldquo;At NHP we recognise that our people determine the success of our business. Guided by Agility, Team Success, Make a Difference and Ownership, our people shape how we work and who we are.\u0026rdquo; \u003cbr\u003e \u003c/em\u003e\u003c/strong\u003e\u003cbr\u003e \u0026nbsp;\u003cbr\u003e \u0026nbsp;\u003cbr\u003e \u003cstrong\u003eAbout the Role:\u003cbr\u003e \u003c/strong\u003e\u003cbr\u003e This is a great opportunity for an experienced customer service leader to step into an Adelaide-based role where you can lead people, strengthen service performance and make a direct impact on the customer experience.\u003cbr\u003e \u003cbr\u003e Reporting to the Customer Experience Manager in Melbourne, you will lead day-to-day team activity, guide priorities and keep service delivery moving with confidence.\u003cbr\u003e \u003cbr\u003e You will lead a team of 7 Customer Service Consultants, building capability and creating practical ways to make service easier for customers and internal stakeholders.\u003cbr\u003e \u003cbr\u003e \u003cstrong\u003eKey Responsibilities:\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eLead, coach and support Customer Service Consultants to deliver consistent service outcomes.\u003c/li\u003e \u003cli\u003eSet clear expectations through regular one-on-ones, feedback conversations and performance discussions.\u003c/li\u003e \u003cli\u003eGuide complex escalations with clear ownership, timely communication and practical problem solving.\u003c/li\u003e \u003cli\u003eUse service insights to identify opportunities for improvement.\u003c/li\u003e \u003cli\u003eSimplify service practices, work instructions and ways of working to reduce friction and improve efficiency.\u003c/li\u003e \u003cli\u003ePlan team coverage and resourcing so customer demand is met and the team is set up for success.\u003c/li\u003e \u003cli\u003eSupport customer service projects by coordinating actions, monitoring progress and communicating outcomes to relevant stakeholders.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eAbout You:\u003cbr\u003e \u003c/strong\u003e\u003cbr\u003e You are a confident, people-focused leader who enjoys coaching teams, creating structure and keeping service delivery on track. You are comfortable making sound decisions, prioritising effectively and staying connected to a Melbourne-based manager.\u003cbr\u003e \u003cbr\u003e You\u0026rsquo;ll bring:\u003cbr\u003e \u003cul\u003e \u003cli\u003eProven experience leading people in a customer service, contact centre or operations environment.\u003c/li\u003e \u003cli\u003eA practical improvement mindset, with the ability to support better service outcomes and easier ways of working.\u003c/li\u003e \u003cli\u003eThe maturity to lead independently, prioritise effectively and keep the team moving without day-to-day onsite management.\u003c/li\u003e \u003cli\u003eStrong communication skills and the ability to build trust with customers, internal stakeholders and your team.\u003c/li\u003e \u003cli\u003eConfidence using data, reporting and customer insights to support better decision making.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eWhat\u0026rsquo;s On Offer:\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eA role where you can influence service performance and improve the customer experience\u003c/li\u003e \u003cli\u003eScope to develop people, improve service practices and contribute to national customer experience outcomes\u003c/li\u003e \u003cli\u003eA supportive high-performance culture that values learning, development and work/life balance\u003c/li\u003e \u003cli\u003eAccess to an Employee Assistance Program for you and your family\u003c/li\u003e \u003cli\u003eNovated Leasing \u0026ndash; options for salary packaging your car\u003c/li\u003e \u003cli\u003eDiscounts on corporate health insurance with Bupa\u003c/li\u003e \u003cli\u003ePaid parental leave\u003c/li\u003e \u003c/ul\u003e \u003cem\u003eNHP is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.\u0026nbsp; Our commitment to local industry extends to a strong sense of social responsibility. Through our community engagement strategy, NHP positively contributes to the sustainable development of local communities. We\u0027re proud of our community partnerships with Southern Cross Kids Camps and Travellers Aid in Australia.\u003cstrong\u003e\u003cbr\u003e \u003c/strong\u003e\u003c/em\u003e\u003cstrong\u003e\u0026nbsp;\u003cbr\u003e How to apply:\u003cbr\u003e \u003cbr\u003e \u003c/strong\u003eTo be considered for this fantastic opportunity, simply apply via this advertisement.\u0026nbsp; Or visit our careers page: www.nhp.com.au.\u0026nbsp; To keep up to date with all things \u0026lsquo;NHP\u0026rsquo; please connect with us on LinkedIn https://www.linkedin.com/company/nhp-electrical-engineering-products-pty-ltd/ \u003c/div\u003e \u003cdiv class=\"apply\"\u003e \u003ca class=\"back-link\" href=\"#\" title=\"Back to search results\"\u003eBack to search results\u003c/a\u003e \u003cinput type=\"button\" class=\"ja-button\" data-job-id=\"4485444\" value=\"Apply Now\" title=\"Apply Now\" /\u003e \u003c/div\u003e \u003c/div\u003e "