" \u003cdiv class=\"ja-job-details\"\u003e \u003ch2 class=\"title\"\u003eCustomer Support Representative\u003c/h2\u003e \u003cdiv class=\"meta\"\u003e \u003cul class=\"classifications\"\u003e \u003cli data-id=\"13670\"\u003e Contact Centre \u003c/li\u003e \u003cli data-id=\"13671\"\u003e Permanent - Full Time \u003c/li\u003e \u003cli data-id=\"13672\"\u003e Perth (WA) - CBD \u003c/li\u003e \u003c/ul\u003e \u003cp class=\"date-posted\"\u003e 10/11/2026 \u003c/p\u003e \u003c/div\u003e \u003cul class=\"bullet-points\"\u003e \u003cli\u003eOpportunities for career development and ongoing learning\u003c/li\u003e \u003cli\u003eFast paced, dynamic, high-support, call centre environment\u003c/li\u003e \u003cli\u003eUtilise your strong communication and customer service experience\u003c/li\u003e \u003c/ul\u003e \u003cdiv class=\"description\"\u003e \u003cstrong\u003eWhere you\u0026rsquo;ll add value\u003c/strong\u003e\u003cbr\u003e As a Customer Support Representative, working in the P\u0026amp;N Group Contact Centre (Omni Channel Services) team you will provide sales and service advice to P\u0026amp;N Bank and BCU Bank customers to assist in fulfilling their banking and insurance requirements.\u003cbr\u003e \u003cbr\u003e This role is responsible for upholding P\u0026amp;N Group brand values and supporting the delivery of our strategic purpose by providing a positive customer experience.\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e Your responsibilities will include:\u003cbr\u003e \u003cul\u003e \u003cli\u003eAnswering and returning member phone calls\u003c/li\u003e \u003cli\u003eCommunicating effectively and providing members with recommendations regarding P\u0026amp;N Bank and BCU Bank products and services\u003c/li\u003e \u003cli\u003eCommunicating via Web Chat with members to answer queries\u003c/li\u003e \u003cli\u003eAccurately processing customer transactions\u003c/li\u003e \u003cli\u003eStrict adherence to P\u0026amp;N Bank and BCU Bank\u0027s policies and procedures\u003c/li\u003e \u003cli\u003eProviding clear direction and instruction to members with regards to their queries\u003c/li\u003e \u003cli\u003eIdentify opportunities to cross sell and refer business\u003c/li\u003e \u003cli\u003eAbility to build rapport and proactively resolve queries\u003c/li\u003e \u003cli\u003eMeet and exceed Contact Centre service targets\u003c/li\u003e \u003cli\u003eMaintaining up to date knowledge of P\u0026amp;N Bank and BCU Bank news, events and information and be confident in your delivery to members\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eThis is a permanent, full-time role based in our Perth head office, requiring availability 7am-6pm Monday to Friday and 9am-5pm on Saturdays.\u0026nbsp;\u003c/strong\u003e\u003cbr\u003e \u003cbr\u003e The successful candidate will be provided with in-depth training and onboarding.\u003cbr\u003e\u003cbr\u003e \u003cstrong\u003eWhat sets you up for success \u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003ePrevious experience in a retail and/or customer service role.\u003c/li\u003e \u003cli\u003eExperience in a Banking/Financial Services environment, including insurance, is an advantage\u003c/li\u003e \u003cli\u003eExperience delivering sales and service outcomes in a busy, outcomes focussed environment is desirable.\u003c/li\u003e \u003cli\u003eDemonstrated ability to learn and utilise system and technology platforms.\u003c/li\u003e \u003cli\u003eStrong written and verbal communication.\u003c/li\u003e \u003cli\u003eAble to quickly establish rapport with customers or potential members via phone.\u003c/li\u003e \u003cli\u003ePersonal resilience and adaptability.\u003c/li\u003e \u003cli\u003eWilling and able to implement new initiatives on an ongoing and regular basis.\u003c/li\u003e \u003cli\u003eStrong risk and compliance focus.\u003c/li\u003e \u003cli\u003eAbility to identify risk and escalate where appropriate.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eWhat we can offer you\u003cbr\u003e\u003c/strong\u003e\u003cbr\u003e There\u0026rsquo;s life at work, and life outside of work \u0026ndash; and we understand that.\u0026nbsp;That\u0026rsquo;s why we offer an extensive range of employee benefits.\u003cbr\u003e \u003cul\u003e \u003cli\u003eEnjoy flexible work arrangements.\u003c/li\u003e \u003cli\u003eBe supported with leadership and professional development, such as education assistance, mentoring, and emerging leadership programs.\u003c/li\u003e \u003cli\u003eGenerous discounts on home loans, personal loans, insurance, and other banking products and services.\u003c/li\u003e \u003cli\u003eAn incentive scheme for exceptional performance, up to two weeks\u0026rsquo; additional purchased leave per year, and novated lease program.\u003c/li\u003e \u003cli\u003e12 weeks paid parental leave for the primary care giver, and three weeks for the non-primary care giver.\u003c/li\u003e \u003cli\u003eTwo days\u0026rsquo; paid volunteer leave each year to use with a community partner of your choice.\u003c/li\u003e \u003cli\u003eEmployee social clubs in our Perth and Coffs Harbour corporate offices.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eAbout us\u003cbr\u003e\u003c/strong\u003e\u003cbr\u003e Are you looking for a career with endless opportunities? There\u0026rsquo;s more to us than banking.\u003cbr\u003e\u003cbr\u003e We are a competitive Australian retail bank with customer-centricity at the heart of everything we do.\u0026nbsp;\u003cbr\u003e\u003cbr\u003e P\u0026amp;N Group is amongst the largest customer-owned banking organisations in Australia, represented by P\u0026amp;N Bank in Western Australia and BCU Bank in New South Wales and southeast Queensland. Our purpose is to enrich the lives of our customers and their communities.\u003cbr\u003e\u003cbr\u003e Our culture is the sum of how we do things \u0026ndash; and we believe it\u0026rsquo;s a real point of difference.\u0026nbsp;Our culture is shaped by each and every one of us and by joining us, you will shape it too. We empower\u0026nbsp;our people, mistakes are seen as an opportunity to learn, and we encourage diverse thinking. We are driven by a shared purpose and come together to build a workplace of trust and belonging for all.\u003cbr\u003e\u003cbr\u003e We continue to transform, shape, and develop the products, services, digital tools, and experience we offer our customers of today and tomorrow. To help us achieve our ambitious plans, we\u0026rsquo;re looking for talented individuals to join our teams across all three states and all areas of our organisation.\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e \u003cstrong\u003eWhat does our recruitment process look like?\u003cbr\u003e\u003c/strong\u003e\u003cbr\u003e The process can include a phone screen, virtual and/or face-to-face interview, psychometric testing, reference checks, and all relevant background checks.\u003cbr\u003e\u003cbr\u003e At P\u0026amp;N Group, we are committed to creating an inclusive employee experience and better understanding the needs of our customers. We support this through employee networks, flexible work options, mentoring and initiatives that strengthen inclusion and cultural understanding across the organisation. \u003cbr\u003e\u003cbr\u003eWe welcome and encourage applications from people of all backgrounds, identities, and lived experiences. This includes people who identify as LGBTQIA+, people with disability and/or who are neurodivergent, Aboriginal and/or Torres Strait Islander peoples, and people of all genders, ages and cultural backgrounds.\u003cbr\u003e\u003cbr\u003e If you require adjustments or flexibility during the recruitment process, please contact our Talent Acquisition team at recruitment@pnbank.com.au. We\u0026rsquo;ll work with you to support your participation.\u003cbr\u003e\u003cbr\u003e The closing date for applications is \u003cstrong\u003e10/12/2026.\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e \u003cem\u003e(Please note that candidate screening and interviews may be completed prior to advertisement closure date.)\u003c/em\u003e \u003c/div\u003e \u003cdiv class=\"apply\"\u003e \u003ca class=\"back-link\" href=\"#\" title=\"Back to search results\"\u003eBack to search results\u003c/a\u003e \u003cinput type=\"button\" class=\"ja-button\" data-job-id=\"4485236\" value=\"Apply Now\" title=\"Apply Now\" /\u003e \u003c/div\u003e \u003c/div\u003e "