" \u003cdiv class=\"ja-job-details\"\u003e \u003ch2 class=\"title\"\u003eSenior Application Support Analyst | SAP, Salesforce and ITIL\u003c/h2\u003e \u003cdiv class=\"meta\"\u003e \u003cul class=\"classifications\"\u003e \u003cli data-id=\"16173\"\u003e Enterprise - ERP \u003c/li\u003e \u003cli data-id=\"16175\"\u003e Sydney \u003c/li\u003e \u003cli data-id=\"16176\"\u003e Contract \u003c/li\u003e \u003c/ul\u003e \u003cp class=\"date-posted\"\u003e 9/11/2026 \u003c/p\u003e \u003c/div\u003e \u003cul class=\"bullet-points\"\u003e \u003cli\u003eSAP and Salesforce - APS6 equivalent\u003c/li\u003e \u003cli\u003eACT, Victoria, New South Wales, South Australia or Tasmania\u003c/li\u003e \u003cli\u003eHybrid working applies, with a minimum of three office days each week\u003c/li\u003e \u003c/ul\u003e \u003cdiv class=\"description\"\u003e \u003cbr\u003e This hands-on application support role focuses on investigating and prioritising business application incidents across SAP and Salesforce, managing priority escalations, and supporting testing and software release cycles. It suits an experienced support analyst who can distinguish system issues from operational business-rule issues and communicate clearly with technical teams, business users and vendors.\u003cbr\u003e\u003cbr\u003e \u003cstrong\u003eKey responsibilities\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eInvestigate, triage and resolve ICT incidents and service requests from Level 1 to Level 2 queues.\u003c/li\u003e \u003cli\u003eApply ITIL practices and use an ICT Service Management system to manage incidents and requests.\u003c/li\u003e \u003cli\u003eSupport SAP or Salesforce applications and manage escalations of priority issues.\u003c/li\u003e \u003cli\u003eValidate complex business problems and distinguish system faults from business-rule issues.\u003c/li\u003e \u003cli\u003eSupport issue replication and testing across SIT, UAT and BVT.\u003c/li\u003e \u003cli\u003eSupport software release cycles and business functions.\u003c/li\u003e \u003cli\u003eAnalyse and report on data in Microsoft Excel, identifying trends and root causes.\u003c/li\u003e \u003cli\u003eWork closely with business teams, technical specialists, customers and external vendors.\u003c/li\u003e \u003cli\u003eMentor team members in business-application support standards and practices.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eEssential experience\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eAt least five years of ICT support experience.\u003c/li\u003e \u003cli\u003eDemonstrated experience supporting either SAP or Salesforce.\u003c/li\u003e \u003cli\u003eExperience using an ICT Service Management tool and applying ITIL incident-management methodology.\u003c/li\u003e \u003cli\u003eStrong internal and external stakeholder-management capability.\u003c/li\u003e \u003c/ul\u003e Accessibility awareness and strong Microsoft Excel analysis and reporting skills will be highly regarded.\u003cbr\u003e\u003cbr\u003e \u003cstrong\u003eLocation and contract\u003c/strong\u003e\u003cbr\u003e Locations are ACT, Victoria, New South Wales, South Australia or Tasmania. Hybrid working applies, with a minimum of three office days each week and flexible arrangements for the remaining two days subject to line-manager agreement and current policy.\u003cbr\u003e\u003cbr\u003e The initial contract is 12 months with one 12-month extension option. Expected commencement is 21 December 2026. Applicants must be Australian citizens and able to obtain an Australian Government NV1 security clearance.\u003cbr\u003e\u003cbr\u003e Candidate return deadline: Wednesday 11 November 2026 at 5:00pm AEDT. This is a compressed campaign because the buyer closes shortly afterwards.\u003cbr\u003e \u0026nbsp;\u003cbr\u003e Please include your current location, availability, Australian citizenship, security-clearance status and a brief summary of your most relevant experience.\u003cbr\u003e HCM Australia has specialised in placing technology professionals across Australian Federal and State Government since 2006. \u003cbr\u003e\u003cbr\u003eWe provide straightforward communication, personal service and support throughout the recruitment process. \u003c/div\u003e \u003cdiv class=\"apply\"\u003e \u003ca class=\"back-link\" href=\"#\" title=\"Back to search results\"\u003eBack to search results\u003c/a\u003e \u003cinput type=\"button\" class=\"ja-button\" data-job-id=\"4485083\" value=\"Apply Now\" title=\"Apply Now\" /\u003e \u003c/div\u003e \u003c/div\u003e "