" \u003cdiv class=\"ja-job-details\"\u003e \u003ch2 class=\"title\"\u003eCustomer Service Consultants\u003c/h2\u003e \u003cdiv class=\"meta\"\u003e \u003cul class=\"classifications\"\u003e \u003cli data-id=\"17841\"\u003e Free $0.00 \u003c/li\u003e \u003cli data-id=\"17053\"\u003e Customer Service \u003c/li\u003e \u003cli data-id=\"17054\"\u003e Casual \u003c/li\u003e \u003cli data-id=\"17055\"\u003e Sydney \u003c/li\u003e \u003c/ul\u003e \u003cp class=\"date-posted\"\u003e 5/11/2026 \u003c/p\u003e \u003c/div\u003e \u003cul class=\"bullet-points\"\u003e \u003cli\u003eExpression of Interest - Interview Now!\u003c/li\u003e \u003cli\u003eWork from Home available after training\u003c/li\u003e \u003cli\u003e$34.96 per hour + Super + Penalties\u003c/li\u003e \u003c/ul\u003e \u003cdiv class=\"description\"\u003e Join an Award-Winning Customer Support Team Be part of a team recognised for delivering outstanding customer experiences! The Woolworths Customer Service Hub has proudly won the CSIA Australian Service Excellence Award for Large Contact Centre in 2021, 2022, 2023 and 2025.\u003cbr\u003e \u003cbr\u003eWe\u0027re currently seeking Expressions of Interest from enthusiastic, customer-focused individuals interested in joining Woolworths\u0027 Inbound Customer Support Team.\u003cbr\u003e \u003cbr\u003e\u003cstrong\u003eInterviews are commencing now!\u003c/strong\u003e \u003cbr\u003e\u003cbr\u003eWhile we\u0027re currently awaiting confirmation of upcoming training and start dates, we\u0027re getting the recruitment process underway so suitable candidates can be interviewed and considered ahead of the next intake.\u003cbr\u003e \u003cbr\u003e\u003cstrong\u003eThe Opportunity\u003c/strong\u003e \u003cbr\u003eWoolworths Group is one of Australia\u0027s most recognised and respected brands. As a Customer Support Representative, you\u0027ll be the first point of contact for a range of customer enquiries, providing clear, effective and empathetic support across various products and services.\u003cbr\u003e Whether you\u0027re looking to build on your existing experience or take the next step in your customer service career, this is a fantastic opportunity to join a supportive, high-performing team.\u003cbr\u003e \u003cbr\u003e\u003cstrong\u003eKey Responsibilities\u003c/strong\u003e \u003cul\u003e \u003cli\u003eManaging inbound customer calls, emails and chats\u003c/li\u003e \u003cli\u003eProviding accurate information and effective solutions\u003c/li\u003e \u003cli\u003eNavigating multiple systems efficiently\u003c/li\u003e \u003cli\u003eUsing initiative and problem-solving skills to meet customer needs\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eRole Details\u003c/strong\u003e \u003cul\u003e \u003cli\u003e\u003cstrong\u003eLocation:\u003c/strong\u003e Kewdale WA (onsite initially)\u003c/li\u003e \u003cli\u003e\u003cstrong\u003eEmployment Type:\u003c/strong\u003e Casual\u003c/li\u003e \u003cli\u003e\u003cstrong\u003eOperating Hours:\u003c/strong\u003e Rotating shifts Monday to Sunday, between 5:00am and 1:00am\u003c/li\u003e \u003cli\u003e\u003cstrong\u003eTraining:\u003c/strong\u003e Up to 6 weeks of comprehensive onsite training\u003c/li\u003e \u003cli\u003e\u003cstrong\u003eStart Dates:\u003c/strong\u003e Upcoming intakes to be confirmed\u003c/li\u003e \u003cli\u003e\u003cstrong\u003eWork From Home:\u003c/strong\u003e Hybrid opportunities available following training, competency review and sign-off\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eWhy Join Woolworths?\u003c/strong\u003e \u003cul\u003e \u003cli\u003eBe part of an award-winning customer support team\u003c/li\u003e \u003cli\u003eWork with one of Australia\u0027s leading employers\u003c/li\u003e \u003cli\u003eEnjoy a supportive team environment\u003c/li\u003e \u003cli\u003eAccess ongoing learning and development opportunities\u003c/li\u003e \u003cli\u003ePotential hybrid working arrangements once fully competent and signed off\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eWhat You\u0027ll Need\u003c/strong\u003e \u003cul\u003e \u003cli\u003eAt least 6 months of contact centre experience OR 12+ months in customer service or retail\u003c/li\u003e \u003cli\u003eStrong verbal and written communication skills\u003c/li\u003e \u003cli\u003eConfidence using multiple computer systems\u003c/li\u003e \u003cli\u003eExcellent problem-solving and time management skills\u003c/li\u003e \u003cli\u003eA proactive, positive and customer-first attitude\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eWork From Home Requirements\u003c/strong\u003e \u003cbr\u003eOnce training and the nesting period are completed, you\u0027ll initially remain onsite at Mascot until competency sign-off. Hybrid working may then be available, subject to performance and business requirements.\u003cbr\u003e To be considered for work-from-home arrangements, you\u0027ll need:\u003cbr\u003e \u003cul\u003e \u003cli\u003eMinimum internet speed of 30\u0026ndash;50 Mbps\u003c/li\u003e \u003cli\u003eA dedicated desk and ergonomic chair\u003c/li\u003e \u003cli\u003eA quiet and private workspace\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eRegister Your Interest Today!\u003c/strong\u003e \u003cbr\u003eWe\u0027re interviewing candidates now and commencing the recruitment process ahead of our upcoming training intakes.\u003cbr\u003e If you\u0027re interested in joining an award-winning customer support team and are available for future start dates, we\u0027d love to hear from you!\u003cbr\u003e \u003cbr\u003e\u003cstrong\u003eApply today to register your interest and secure your opportunity to interview ahead of the next intake.\u003c/strong\u003e \u003c/div\u003e \u003cdiv class=\"apply\"\u003e \u003ca class=\"back-link\" href=\"#\" title=\"Back to search results\"\u003eBack to search results\u003c/a\u003e \u003cinput type=\"button\" class=\"ja-button\" data-job-id=\"4484148\" value=\"Apply Now\" title=\"Apply Now\" /\u003e \u003c/div\u003e \u003c/div\u003e "