" \u003cdiv class=\"ja-job-details\"\u003e \u003ch2 class=\"title\"\u003eCustomer Care Consultant\u003c/h2\u003e \u003cdiv class=\"meta\"\u003e \u003cul class=\"classifications\"\u003e \u003cli data-id=\"19473\"\u003e Australia \u003c/li\u003e \u003cli data-id=\"19474\"\u003e South Australia \u003c/li\u003e \u003c/ul\u003e \u003cp class=\"date-posted\"\u003e 5/11/2026 \u003c/p\u003e \u003c/div\u003e \u003cul class=\"bullet-points\"\u003e \u003cli\u003e$70,860 + super + NFP salary packaging benefits\u003c/li\u003e \u003cli\u003eWork from home 2 days per week + RDO every 6 weeks\u003c/li\u003e \u003cli\u003eMake a difference while building your career in a growing organisation\u003c/li\u003e \u003c/ul\u003e \u003cdiv class=\"description\"\u003e Are you a customer service professional who enjoys helping people, solving problems and making a difference?\u003cbr\u003e\u003cbr\u003e \u003cdiv style=\"text-align:justify\"\u003eI\u0027m recruiting for a growing organisation supporting the not-for-profit and community sector across Australia and is looking for a Customer Care Team Member to join their supportive team.\u003c/div\u003e \u003cbr\u003e\u003cstrong\u003eAbout the company:\u003c/strong\u003e\u003cbr\u003e \u003cdiv style=\"text-align:justify\"\u003eFor nearly 30 years, our client has been proudly supporting over 80,000 customers right here in Adelaide. With a talented team of 90+ passionate professionals dedicated to empowering nonprofits with expert business consulting and salary packaging services, they\u0027re all about making the salary packaging world a better place, one NFP organisation at a time.\u003c/div\u003e \u003cbr\u003e \u003cstrong\u003e What\u0027s in it for you?\u003c/strong\u003e \u003cbr\u003e \u003cul\u003e \u003cli\u003e$70,860 + super + NFP salary packaging benefits\u003c/li\u003e \u003cli\u003eAn RDO every six weeks - a well-deserved day off\u003c/li\u003e \u003cli\u003eFull time permanent position, Monday to Friday - No weekends!\u003c/li\u003e \u003cli\u003eLocated just 10 minutes outside Adelaide CBD, with onsite parking available\u003c/li\u003e \u003cli\u003eFlexibility to work from home 2 days a week after training\u003c/li\u003e \u003cli\u003eSupportive and collaborative team environment\u003c/li\u003e \u003cli\u003eComprehensive training and career development\u0026nbsp;\u003c/li\u003e \u003cli\u003eEmployee Assistance Program and wellbeing initiatives\u003c/li\u003e \u003cli\u003eDiscounted health insurance\u003c/li\u003e \u003cli\u003eA meaningful role supporting the community and NFP sector\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eAbout the Role\u003cbr\u003e\u003c/strong\u003e \u003cdiv style=\"text-align:justify\"\u003eAs a Customer Care Team Member, you\u0027ll be a key point of contact for customers, providing friendly, accurate and empathetic support by phone and email.\u003c/div\u003e \u003cbr\u003e \u003cdiv style=\"text-align:justify\"\u003eYou\u0027ll help customers understand their salary packaging benefits, resolve enquiries, process transactions and work with internal teams to deliver a great customer experience.\u003c/div\u003e \u003cbr\u003e \u003cstrong\u003e Your responsibilities will include:\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eResponding to customer enquiries via phone and email\u003c/li\u003e \u003cli\u003eResolving enquiries wherever possible at the first point of contact\u003c/li\u003e \u003cli\u003eExplaining salary packaging products and services clearly and simply\u003c/li\u003e \u003cli\u003eAssisting new customers with joining salary packaging\u003c/li\u003e \u003cli\u003eProcessing applications, changes, claims and other transactions accurately\u003c/li\u003e \u003cli\u003eMaintaining accurate customer records and documentation\u003c/li\u003e \u003cli\u003eWorking with internal teams to resolve customer matters\u003c/li\u003e \u003cli\u003eMeeting service, quality and productivity KPIs\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eAbout You\u003cbr\u003e\u003c/strong\u003eWe\u0027re looking for someone who is customer-focused, solutions-oriented and comfortable working in a busy environment.\u003cbr\u003e\u003cbr\u003e You will ideally have:\u003cbr\u003e \u003cul\u003e \u003cli\u003ePrevious customer service experience, ideally in a contact centre, banking, financial services or similar environment\u003c/li\u003e \u003cli\u003eYou\u0027re a\u0026nbsp;Customer Service Superstar\u003cstrong\u003e\u0026nbsp;- \u003c/strong\u003eYou\u003cstrong\u003e\u0026nbsp;\u003c/strong\u003eempathise, listen, and make every interaction memorable\u0026nbsp;\u003c/li\u003e \u003cli\u003eStrong problem-solving skills and confidence handling customer enquiries\u003c/li\u003e \u003cli\u003eHigh attention to detail and accuracy\u003c/li\u003e \u003cli\u003eConfidence using technology, CRM systems and online platforms\u003c/li\u003e \u003cli\u003eThe ability to manage competing priorities and meet KPIs\u003c/li\u003e \u003cli\u003eA positive approach to learning, change and continuous improvement\u003c/li\u003e \u003cli\u003eA genuine team-first attitude\u003c/li\u003e \u003c/ul\u003e \u003cdiv style=\"text-align:justify\"\u003eExperience in salary packaging or the community sector will be highly regarded, but training will be provided for the right person.\u003c/div\u003e \u003cbr\u003e \u003cdiv style=\"text-align:justify\"\u003eIf you\u0027re ready for a customer service role with purpose, development and a great team culture, we\u0027d love to hear from you.\u003cbr\u003e\u003cbr\u003e\u003c/div\u003e \u003cdiv style=\"text-align:justify\"\u003eApply now or reach Hollie at hollie@smaart.com.au for any further questions!\u003c/div\u003e \u003c/div\u003e \u003cdiv class=\"apply\"\u003e \u003ca class=\"back-link\" href=\"#\" title=\"Back to search results\"\u003eBack to search results\u003c/a\u003e \u003cinput type=\"button\" class=\"ja-button\" data-job-id=\"4484123\" value=\"Apply Now\" title=\"Apply Now\" /\u003e \u003c/div\u003e \u003c/div\u003e "