" \u003cdiv class=\"ja-job-details\"\u003e \u003ch2 class=\"title\"\u003ePayment Solutions Specialist\u003c/h2\u003e \u003cdiv class=\"meta\"\u003e \u003cul class=\"classifications\"\u003e \u003cli data-id=\"14284\"\u003e Client Experience \u003c/li\u003e \u003cli data-id=\"14285\"\u003e Permanent / Full Time \u003c/li\u003e \u003cli data-id=\"14286\"\u003e Sydney \u003c/li\u003e \u003c/ul\u003e \u003cp class=\"date-posted\"\u003e 5/11/2026 \u003c/p\u003e \u003c/div\u003e \u003cul class=\"bullet-points\"\u003e \u003cli\u003e\u0026#129297; Build Your Future: Competitive salary \u0026amp; benefits package on offer\u003c/li\u003e \u003cli\u003e\u0026#127757; Chart your career pathway with global career opportunities\u003c/li\u003e \u003cli\u003e\u0026#127881; Australian Greatest Place to Work: Award winning mindset \u0026amp; culture\u003c/li\u003e \u003c/ul\u003e \u003cdiv class=\"description\"\u003e At Peninsula, we\u0026rsquo;re proud to be a\u0026nbsp;Great Place to Work\u0026nbsp;certified company. Our people stay because they are rewarded, valued and trusted to make an impact. Backed by one of the world\u0027s largest\u0026nbsp;privately-owned\u0026nbsp;business services groups, we\u0027re Australia\u0026rsquo;s No.1 Specialists in HR, Employment Relations and Health \u0026amp; Safety advisory.\u003cbr\u003e\u003cbr\u003eAs a key player in our\u0026nbsp;\u003cstrong\u003ePayment Solutions\u003c/strong\u003e\u0026nbsp;team, you\u0027ll be at the heart of our business, working closely with both internal and external stakeholders to address and resolve queries. Your positive and proactive approach will be essential in building strong relationships and delivering exceptional customer service.\u003cbr\u003e\u003cbr\u003e\u003cstrong\u003eWhat you\u0027ll be doing:\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eManaging a dedicated portfolio of approximately 500 clients\u003c/li\u003e \u003cli\u003eProactively managing overdue debts and implementing effective solutions.\u003c/li\u003e \u003cli\u003eDispute resolution for missed or overdue payments\u003c/li\u003e \u003cli\u003eWorking with pace and precision to ensure clients are contacted within set SLAs and KPIs\u003c/li\u003e \u003cli\u003eCollaborating with various teams, including Accounts Receivable, Customer Experience and Retention.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eWhat you\u0026rsquo;ll bring:\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eA proven track record in credit or collections\u003c/li\u003e \u003cli\u003eExperience with complaints handling, retention or dispute resolution.\u0026nbsp;\u003c/li\u003e \u003cli\u003eExceptional communication skills both written and verbal\u003c/li\u003e \u003cli\u003eA strong eye for detail\u003c/li\u003e \u003cli\u003eA \"can do\" positive attitude to deliver results.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eWhat\u0027s in it for you:\u003c/strong\u003e\u003cbr\u003e \u003cbr\u003eYou will be\u0026nbsp;joining a global brand with local impact and career opportunities across ANZ and beyond. With unparalleled career pathways to ensure your progression, this is coupled with our Peninsula Perks which include:\u003cbr\u003e \u003cul\u003e \u003cli\u003e\u003cstrong\u003eEnhanced Leave\u003c/strong\u003e: Start with\u0026nbsp;\u003cstrong\u003eup to\u003c/strong\u003e\u0026nbsp;25 days\u0026nbsp;leave in your first year and earn more as your career grows\u0026mdash;up to\u0026nbsp;\u003cstrong\u003e31 days\u003c/strong\u003e\u0026nbsp;after 5 years!\u003c/li\u003e \u003cli\u003e\u003cstrong\u003eProfit Sharing\u003c/strong\u003e: Share in the success of the business with an\u0026nbsp;\u003cstrong\u003eannual bonus\u003c/strong\u003e.\u003c/li\u003e \u003cli\u003e\u003cstrong\u003eSuper Service \u0026amp; MVP Awards\u003c/strong\u003e: Earn\u0026nbsp;\u003cstrong\u003e$1000\u003c/strong\u003e\u0026nbsp;and enjoy a day off as a reward for demonstrating our values.\u003c/li\u003e \u003cli\u003e\u003cstrong\u003eCareer Pathways\u003c/strong\u003e: Take your career further with a structured development path and opportunities to grow into management, training and beyond!\u003c/li\u003e \u003cli\u003e\u003cstrong\u003eEducation Assistance Program\u003c/strong\u003e: We support your professional development with ongoing education assistance.\u003c/li\u003e \u003cli\u003e\u003cstrong\u003eBright Exchange\u003c/strong\u003e: Access exclusive discounts on hundreds of products and services.\u003c/li\u003e \u003cli\u003e\u003cstrong\u003eHealth \u0026amp; Wellness:\u0026nbsp;\u003c/strong\u003eEnjoy a $250 voucher, gym discounts, and more!\u003c/li\u003e \u003cli\u003e\u003cstrong\u003eSocial Club:\u0026nbsp;\u003c/strong\u003eEnjoy monthly events to stay connected and have some fun along the way!\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eIf you\u0027re looking for a long-term career opportunity and are passionate about credit and collections, we encourage you to apply.\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\u003cem\u003eAt Peninsula,\u0026nbsp;we care\u0026nbsp;about creating an inclusive workplace and celebrate diversity. We are proud to be an equal-opportunity employer.\u0026nbsp;\u003c/em\u003e \u003c/div\u003e \u003cdiv class=\"apply\"\u003e \u003ca class=\"back-link\" href=\"#\" title=\"Back to search results\"\u003eBack to search results\u003c/a\u003e \u003cinput type=\"button\" class=\"ja-button\" data-job-id=\"4484111\" value=\"Apply Now\" title=\"Apply Now\" /\u003e \u003c/div\u003e \u003c/div\u003e "