" \u003cdiv class=\"ja-job-details\"\u003e \u003ch2 class=\"title\"\u003eCustomer Relations and Warranty Manager\u003c/h2\u003e \u003cdiv class=\"meta\"\u003e \u003cul class=\"classifications\"\u003e \u003cli data-id=\"308\"\u003e Retail \u003c/li\u003e \u003cli data-id=\"309\"\u003e Retail - Other \u003c/li\u003e \u003cli data-id=\"310\"\u003e VIC Other \u003c/li\u003e \u003cli data-id=\"311\"\u003e Permanent / Full Time \u003c/li\u003e \u003c/ul\u003e \u003cp class=\"date-posted\"\u003e 6/11/2026 \u003c/p\u003e \u003c/div\u003e \u003cul class=\"bullet-points\"\u003e \u003cli\u003eOwn warranty and after sales for premium timber flooring\u003c/li\u003e \u003cli\u003eJoin two family businesses with generations of craft behind them\u003c/li\u003e \u003cli\u003eCompany car allowance and Monday to Friday roster\u003c/li\u003e \u003c/ul\u003e \u003cdiv class=\"description\"\u003e \u003cstrong\u003eCustomer Relations and Warranty Manager\u003cbr\u003e\u003c/strong\u003e\u003cbr\u003e \u003cstrong\u003e\u003cem\u003eYou are the person people call when something goes wrong, and the one who quietly makes it right.\u003cbr\u003e\u003c/em\u003e\u003c/strong\u003e\u003cbr\u003e This role exists to protect trust once our timber and stone leaves the warehouse. When a defect, a delivery or an installation does not go to plan, you are the one who puts it right.\u003cbr\u003e\u003cbr\u003e You will start by owning WOODCUT, our premium engineered timber brand. As that foundation grows stronger, so does your remit, with Signorino next in line.\u003cbr\u003e\u003cbr\u003e \u003cstrong\u003eAbout Us\u003cbr\u003e\u003c/strong\u003e\u003cbr\u003e Signorino and WOODCUT are both family businesses passed down through the generations, Signorino for more than fifty years \u0026amp; WOODCUT from our director\u0026rsquo;s grandfather, a timber merchant. Today we supply premium natural stone, terrazzo and porcelain surfaces alongside engineered European oak flooring, specified on many of Australia\u0026rsquo;s most design-led projects.\u003cbr\u003e\u003cbr\u003e \u003cstrong\u003eThe Role\u003cbr\u003e\u003c/strong\u003e\u003cbr\u003e You own the customer experience after the sale, from first call to final fix.\u003cbr\u003e \u003cul\u003e \u003cli\u003eResolve timber defects and dispatch issues quickly and with care\u003c/li\u003e \u003cli\u003eManage warranty claims end to end, keeping customers informed at every step\u003c/li\u003e \u003cli\u003eTrace root causes back to transit, warehouse or installation\u003c/li\u003e \u003cli\u003eHold suppliers and contractors to account while keeping relationships constructive\u003c/li\u003e \u003cli\u003eCoordinate showroom and customer site installations with no last minute surprises\u003c/li\u003e \u003cli\u003eBe the single point of contact for showroom and warehouse teams\u003c/li\u003e \u003cli\u003eShare defect and warranty trends so leadership can make better decisions\u003c/li\u003e \u003c/ul\u003e You will report into our Operations team, based in Epping, Monday to Friday, with travel across metro, regional and occasionally interstate.\u003cbr\u003e\u003cbr\u003e \u003cstrong\u003eWho We\u0026rsquo;re Looking For\u003cbr\u003e\u003c/strong\u003e\u003cbr\u003e You stay steady when a customer is frustrated. You know how to turn a hard conversation into a resolved one.\u003cbr\u003e \u003cul\u003e \u003cli\u003eHands on experience with defects, warranty or after sales\u003c/li\u003e \u003cli\u003eBackground in timber, building materials or a related trade\u003c/li\u003e \u003cli\u003eClear, direct communicator, from phone call to site visit\u003c/li\u003e \u003cli\u003eKeeps the detail straight across teams and locations\u003c/li\u003e \u003cli\u003eCurrent driver\u0026rsquo;s licence and comfortable with regular travel\u003c/li\u003e \u003c/ul\u003e And the non-negotiables: you take ownership when something goes wrong, you keep your word with customers and contractors alike, and you see this role as the start of something bigger.\u003cbr\u003e\u003cbr\u003e \u003cstrong\u003eValues in Practice\u003cbr\u003e\u003c/strong\u003e\u003cbr\u003e These are not aspirational. They are the minimum we expect from everyone here.\u003cbr\u003e\u003cbr\u003e \u003cstrong\u003eCustomer Obsessed:\u003c/strong\u003e Every single thing we do is for our customers. You understand their needs, exceed expectations, and take initiative to solve problems before they become issues.\u003cbr\u003e \u003cstrong\u003eOne Team:\u003c/strong\u003e We achieve great things together. You share your knowledge, offer support and step in when it\u0026rsquo;s needed.\u003cbr\u003e \u003cstrong\u003eMake it Count:\u003c/strong\u003e We do what we say we\u0026rsquo;ll do. You hold yourself accountable, prioritise results, and proactively look for ways to improve.\u003cbr\u003e \u003cstrong\u003eWe are Fanatical:\u003c/strong\u003e You love what you do. You take pride in where you work, celebrate wins, and bring energy to the people around you.\u003cbr\u003e \u003cstrong\u003eBe You:\u003c/strong\u003e Every voice matters. You treat people with respect, welcome different ideas, and approach change with curiosity.\u003cbr\u003e\u003cbr\u003e \u003cstrong\u003eWhat\u0026rsquo;s on Offer\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eVariety every week, from showroom to customer site\u003c/li\u003e \u003cli\u003eA clear path to grow your remit from Woodcut into Stone Gallery\u003c/li\u003e \u003cli\u003eMonday to Friday, no weekends\u003c/li\u003e \u003cli\u003ePremium timber and stone you can stand behind\u003c/li\u003e \u003cli\u003eCompetitive salary package\u003c/li\u003e \u003c/ul\u003e Send us your CV and a short note on what draws you to this role. \u003c/div\u003e \u003cdiv class=\"apply\"\u003e \u003ca class=\"back-link\" href=\"#\" title=\"Back to search results\"\u003eBack to search results\u003c/a\u003e \u003cinput type=\"button\" class=\"ja-button\" data-job-id=\"4483657\" value=\"Apply Now\" title=\"Apply Now\" /\u003e \u003c/div\u003e \u003c/div\u003e "