" \u003cdiv class=\"ja-job-details\"\u003e \u003ch2 class=\"title\"\u003eClient Services Support Manager\u003c/h2\u003e \u003cdiv class=\"meta\"\u003e \u003cul class=\"classifications\"\u003e \u003cli data-id=\"20857\"\u003e Banking \u0026amp; Finance \u003c/li\u003e \u003cli data-id=\"20858\"\u003e Banking - Compliance \u003c/li\u003e \u003cli data-id=\"20859\"\u003e Bay of Plenty \u003c/li\u003e \u003cli data-id=\"20860\"\u003e Permanent / Full Time \u003c/li\u003e \u003c/ul\u003e \u003cp class=\"date-posted\"\u003e 4/11/2026 \u003c/p\u003e \u003c/div\u003e \u003cul class=\"bullet-points\"\u003e \u003cli\u003eLead and develop an established client services support team\u003c/li\u003e \u003cli\u003eDrive process improvements, workflow efficiency and service delivery\u003c/li\u003e \u003cli\u003eJoin a successful organisation offering genuine management responsibility\u003c/li\u003e \u003c/ul\u003e \u003cdiv class=\"description\"\u003e \u003cstrong\u003eYour new role\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e An excellent opportunity has arisen for an experienced Client Services Support Manager to join an established and successful professional services organisation based in Tauranga.\u003cbr\u003e\u003cbr\u003e This is a genuine management opportunity, leading a small team of administrative and support professionals who play an important role in delivering high-quality services across the business.\u003cbr\u003e\u003cbr\u003e Reporting to the Head of Client Services, you will take ownership of the team\u0027s day-to-day operations, ensuring workloads are effectively managed,service standards are maintained and processes are continually improved.\u003cbr\u003e\u003cbr\u003e The focus is on building a capable, accountable and high-performing support function, enabling other professionals within the business to concentrate on their specialist and client-facing responsibilities.\u003cbr\u003e\u003cbr\u003e This role would suit an experienced administration or professional services manager who enjoys leading people, improving systems and bringing structure and efficiency to a busy environment.\u003cbr\u003e\u003cbr\u003e \u003cstrong\u003eResponsibilities\u003c/strong\u003e \u003cul\u003e \u003cli\u003eLead, coach and develop a team of administrative and client services support professionals.\u003c/li\u003e \u003cli\u003eOversee workflow allocation, priorities, deadlines and the timely delivery of administrative services.\u003c/li\u003e \u003cli\u003eWork closely with internal stakeholders to ensure effective support across client onboarding, ongoing administration and business activities.\u003c/li\u003e \u003cli\u003eEstablish clear team responsibilities, performance expectations and service standards.\u003c/li\u003e \u003cli\u003eIdentify workflow bottlenecks and implement practical improvements to enhance efficiency and productivity.\u003c/li\u003e \u003cli\u003eDevelop and maintain standard operating procedures, templates and consistent administrative processes.\u003c/li\u003e \u003cli\u003eSupport systems improvements, automation initiatives and operational change.\u003c/li\u003e \u003cli\u003eMonitor team capacity, performance and resourcing requirements, providing regular updates to senior management.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eAbout you\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e You will be an experienced people leader with a strong background in managing administrative or professional services support teams.\u003cbr\u003e\u003cbr\u003e You will bring a practical, organised and solutions-focused approach, along with the confidence to take ownership of a busy support function.\u003cbr\u003e\u003cbr\u003e \u003cstrong\u003eIdeally, you will offer:\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eProven experience managing and developing an administrative or professional services team.\u003c/li\u003e \u003cli\u003eStrong people leadership skills, including performance management, coaching and staff development.\u003c/li\u003e \u003cli\u003eExperience managing workflows, competing priorities and operational resources.\u003c/li\u003e \u003cli\u003eA demonstrated ability to improve processes, streamline workflows and drive operational efficiency.\u003c/li\u003e \u003cli\u003eExcellent communication, organisational and problem-solving skills.\u003c/li\u003e \u003cli\u003eStrong systems literacy and an interest in using technology to improve productivity.\u003c/li\u003e \u003cli\u003eThe ability to work independently, exercise sound judgement and take ownership of outcomes.\u003c/li\u003e \u003cli\u003eExperience within a professional services, financial services or similarly structured environment would be advantageous.\u003c/li\u003e \u003c/ul\u003e You will be someone who enjoys bringing structure to a busy environment, building strong working relationships and creating a positive, collaborative team culture.\u003cbr\u003e\u003cbr\u003e Importantly, this is a management position rather than a hands-on administrative role. You will be focused on enabling your team to perform effectively, developing capability and ensuring the support function operates efficiently.\u003cbr\u003e\u003cbr\u003e \u003cstrong\u003eWhat\u0027s on offer\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e This is an opportunity to join an established organisation offering a supportive and professional working environment.\u003cbr\u003e\u003cbr\u003e \u003cstrong\u003eYou will enjoy:\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eA genuine people leadership role with responsibility for a small team.\u003c/li\u003e \u003cli\u003eThe opportunity to shape and improve an established support function.\u003c/li\u003e \u003cli\u003eA varied position combining people management, operational oversight and continuous improvement.\u003c/li\u003e \u003cli\u003eClose collaboration with experienced professionals across the business.\u003c/li\u003e \u003cli\u003eThe opportunity to influence how administrative services are delivered as the business develops.\u003c/li\u003e \u003cli\u003eA Tauranga-based position with competitive remuneration based on experience.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eHow to Apply\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e To apply for this position, submit your CV by following the link below. For a confidential discussion, please call \u003cstrong\u003eChris Martin on 021 137 8205\u003c/strong\u003e or email \u003cstrong\u003echris.martin@findrecruitment.co.nz\u003c/strong\u003e.\u003cbr\u003e\u003cbr\u003e \u003cstrong\u003eGot a friend? If you know anyone that may be suitable, forward on the advert and you can get a $300 referral voucher when they are placed! Details are at: \u003c/strong\u003e\u003cstrong\u003ehttps://findrecruitment.co.nz/refer-a-friend/\u003c/strong\u003e \u003c/div\u003e \u003cdiv class=\"apply\"\u003e \u003ca class=\"back-link\" href=\"#\" title=\"Back to search results\"\u003eBack to search results\u003c/a\u003e \u003cinput type=\"button\" class=\"ja-button\" data-job-id=\"4483481\" value=\"Apply Now\" title=\"Apply Now\" /\u003e \u003c/div\u003e \u003c/div\u003e "