" \u003cdiv class=\"ja-job-details\"\u003e \u003ch2 class=\"title\"\u003eCustomer Service Representative\u003c/h2\u003e \u003cdiv class=\"meta\"\u003e \u003cul class=\"classifications\"\u003e \u003cli data-id=\"21674\"\u003e Administration \u0026amp; Office Support \u003c/li\u003e \u003cli data-id=\"21675\"\u003e Client \u0026amp; Sales Administration \u003c/li\u003e \u003cli data-id=\"21676\"\u003e Sydney \u003c/li\u003e \u003cli data-id=\"21677\"\u003e Permanent / Full Time \u003c/li\u003e \u003c/ul\u003e \u003cp class=\"date-posted\"\u003e 2/11/2026 \u003c/p\u003e \u003c/div\u003e \u003cul class=\"bullet-points\"\u003e \u003cli\u003eJoin a global leader in electrical solutions and electrification\u003c/li\u003e \u003cli\u003eGreat opportunity to grow your career in a supportive team\u003c/li\u003e \u003cli\u003e$78K + Super | Full-time | Free onsite parking\u003c/li\u003e \u003c/ul\u003e \u003cdiv class=\"description\"\u003e \u003cspan\u003e\u003cstrong\u003eCustomer Service Representative\u003cbr\u003e\u003cbr\u003e\u003c/strong\u003e \u003cstrong\u003eRydalmere, NSW | Full-time | $78,000 + Superannuation\u003c/strong\u003e\u003c/span\u003e\u003cbr\u003e \u003cspan\u003e\u003cbr\u003e We\u0027ve partnered with a global leader in electrical solutions and electrification to recruit three Customer Service Representatives. We\u0027re looking for people who enjoy helping customers, finding solutions and delivering a great customer experience.\u003cbr\u003e\u003cbr\u003e \u003cstrong\u003eAbout the Role\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003eBased in our client\u0027s Rydalmere office and reporting to the Customer Service Manager, you\u0027ll be a key point of contact for customers, providing reliable support and ensuring enquiries are handled efficiently. You\u0027ll manage customer requests, resolve issues, process orders and collaborate with teams across the Pacific region (Australia and New Zealand) to deliver a seamless customer experience.\u003c/span\u003e\u003cbr\u003e \u003cspan\u003e\u003cbr\u003e Your responsibilities will cover phone support, order coordination, complaint management and maintaining accurate ERP/CRM records. You\u0027ll work closely with internal teams across Sales, Accounts Receivable, Supply Chain and Technical Support, developing a strong understanding of the products and services offered.\u003c/span\u003e\u003cbr\u003e \u003cspan\u003e\u003cbr\u003e This is a great opportunity to build a solid foundation for a long-term career, with plenty of scope to learn, develop and grow alongside experienced industry professionals.\u003c/span\u003e\u003cbr\u003e \u003cspan\u003e\u003cbr\u003e \u003cstrong\u003eHours and Location\u003c/strong\u003e\u003c/span\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eFull-time, onsite position based in Rydalmere, NSW\u003c/li\u003e \u003cli\u003eMonday to Friday, 9am \u0026ndash; 5pm\u003c/li\u003e \u003cli\u003eFree onsite parking available\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eKey Responsibilities\u003c/strong\u003e \u003cul\u003e \u003cli\u003eAct as the first point of contact for customers, responding to enquiries about products, pricing, orders and general support while maintaining a high level of service.\u003c/li\u003e \u003cli\u003eManage the end-to-end order process, ensuring orders are entered accurately into the ERP system and processed efficiently.\u003c/li\u003e \u003cli\u003eCoordinate customer follow-ups, prepare order status reports and provide timely updates via phone and email.\u003c/li\u003e \u003cli\u003eHandle customer complaints and concerns professionally, resolving issues where possible and escalating more complex matters when required.\u003c/li\u003e \u003cli\u003eAssist with administrative and coordination activities, including credits, claims, returns, picking slips and maintaining accurate customer records.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eAbout You\u003c/strong\u003e \u003cul\u003e \u003cli\u003ePrevious experience in Customer Service or a similar position, ideally within a technical, trade, industrial or specialist product environment.\u003c/li\u003e \u003cli\u003eStrong communication skills with a friendly, confident and professional approach.\u003c/li\u003e \u003cli\u003eGood problem-solving skills and the ability to handle customer concerns with patience and empathy.\u003c/li\u003e \u003cli\u003eHigh attention to detail and accuracy when entering and managing information.\u003c/li\u003e \u003cli\u003eAbility to work in a fast-paced environment, prioritise competing tasks and stay organised.\u003c/li\u003e \u003cli\u003eExperience using ERP and CRM systems, with strong SAP and Microsoft Dynamics exposure.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eWhat\u0027s On Offer\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eup to $78,000 + Superannuation.\u003c/li\u003e \u003cli\u003eFree onsite parking.\u003c/li\u003e \u003cli\u003eOpportunity to join a globally recognised organisation known for quality and technical excellence.\u003c/li\u003e \u003cli\u003eComprehensive onboarding and training to support your success.\u003c/li\u003e \u003cli\u003eCollaborative and supportive team environment with opportunities for professional development.\u003c/li\u003e \u003cli\u003eBe part of an evolving industry focused on electrification and smart technology.\u003c/li\u003e \u003c/ul\u003e \u003cbr\u003e\u003cstrong\u003eThe Process\u003c/strong\u003e\u003cbr\u003e To ensure the right fit for both you and our client, the recruitment process will include an interview with us, an interview with the client, reference checks, eligibility to work in Australia checks, and behavioural testing.\u003cbr\u003e Apply now with your current CV, or reach out for a confidential discussion. \u003c/div\u003e \u003cdiv class=\"apply\"\u003e \u003ca class=\"back-link\" href=\"#\" title=\"Back to search results\"\u003eBack to search results\u003c/a\u003e \u003cinput type=\"button\" class=\"ja-button\" data-job-id=\"4483142\" value=\"Apply Now\" title=\"Apply Now\" /\u003e \u003c/div\u003e \u003c/div\u003e "