" \u003cdiv class=\"ja-job-details\"\u003e \u003ch2 class=\"title\"\u003eTechnical Support Engineer\u003c/h2\u003e \u003cdiv class=\"meta\"\u003e \u003cul class=\"classifications\"\u003e \u003c/ul\u003e \u003cp class=\"date-posted\"\u003e 30/10/2026 \u003c/p\u003e \u003c/div\u003e \u003cul class=\"bullet-points\"\u003e \u003cli\u003eLevel 1 \u0026amp; 2 support across Microsoft technologies and IT services\u003c/li\u003e \u003cli\u003ePermanent full-time Melbourne role with rostered hours\u003c/li\u003e \u003cli\u003eCollaborative Service Desk team with workshops and a solution-focused approach\u003c/li\u003e \u003c/ul\u003e \u003cdiv class=\"description\"\u003e \u003cstrong\u003eAbout CBUS\u003c/strong\u003e\u0026nbsp;\u003cbr\u003e Created by workers, for workers, CBUS Super is one of Australia\u0027s most successful Superannuation funds. For over four decades we\u0027ve proudly represented those who help shape Australia, hard-working individuals who deserve to make the most of their retirement, no matter the industry. As an award-winning fund we\u0027ve been recognised for the benefits provided to our members and our innovative investment approach.\u0026nbsp; All while staying committed to our member first ethos as a proud Industry Fund.\u0026nbsp;\u0026nbsp;\u003cbr\u003e \u0026nbsp;\u003cbr\u003e \u003cstrong\u003eAbout the role\u003c/strong\u003e\u0026nbsp;\u003cbr\u003e The Technical Support Engineer is part of the CBUS IT Service Desk team, providing first and second level support across a broad range of workplace technologies. With a strong customer service focus, you will support CBUS people in person and remotely, helping deliver a consistent and reliable service experience across hardware, software, identity, applications and core IT services.\u0026nbsp;\u0026nbsp;This role is important in keeping CBUS teams connected and productive by resolving incidents, fulfilling service requests and maintaining the technology staff rely on every day. Working closely with the Service Desk and wider Operations team, you will take a solution-driven approach to troubleshooting while building capability through regular team workshops and knowledge sharing.\u0026nbsp;\u003cbr\u003e \u0026nbsp;\u003cbr\u003e \u003cstrong\u003eKey Accountabilities:\u003c/strong\u003e\u0026nbsp;\u003cbr\u003e \u003cul\u003e \u003cli\u003eProvide Level 1 and 2 operational support across Active Directory, M365, applications, basic server administration, networks and VIP support via in-person and remote channels.\u0026nbsp;\u003c/li\u003e \u003cli\u003eManage and maintain end-user hardware, including device imaging through SCCM and mobile device management using Intune.\u0026nbsp;\u003c/li\u003e \u003cli\u003eDiagnose user issues systematically, identify practical solutions and consider potential impacts or side effects.\u0026nbsp;\u003c/li\u003e \u003cli\u003eManage Service Desk incidents, service requests and self-help, while supporting maintenance, problem management, monitoring and archiving activities.\u0026nbsp;\u003c/li\u003e \u003cli\u003eDeliver responsive IT services within required timeframes and communicate professionally with stakeholders at all levels of CBUS and external vendors.\u0026nbsp;\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eWhat will you bring?\u003c/strong\u003e\u0026nbsp;\u003cbr\u003e \u003cul\u003e \u003cli\u003eTertiary qualifications in IT or a related discipline, or relevant industry qualifications such as Microsoft or Cisco.\u0026nbsp;\u003c/li\u003e \u003cli\u003eAt least three years\u0027 experience in an IT function focused on customer support and/or basic server administration.\u0026nbsp;\u003c/li\u003e \u003cli\u003eStrong Microsoft technology skills across Windows 11, Windows Server, Active Directory, Azure, Office 365 and Intune; Aternity experience is an advantage.\u0026nbsp;\u003c/li\u003e \u003cli\u003eAn understanding of IT security and identity, including tools such as Okta, plus experience with a Service Management Tool.\u0026nbsp;\u003c/li\u003e \u003cli\u003eStrong ITIL and service management knowledge, preferably ITIL Foundation certified, with SCCM and CMDB asset lifecycle management experience and the ability to explain technical concepts to non-technical audiences.\u0026nbsp;\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eBelong at CBUS\u003c/strong\u003e\u0026nbsp;\u003cbr\u003e We value difference, and embrace people with diverse backgrounds, experiences, gender identities, abilities and thinking styles. We believe that, with diversity of perspectives and experiences, you get better teams and outcomes. We\u0027re looking for people of all genders, races, nationalities, orientations and of all abilities to join us.\u0026nbsp;\u0026nbsp;\u003cbr\u003e \u0026nbsp;\u003cbr\u003e \u003cstrong\u003eWe\u0027re keen to hear from you\u003c/strong\u003e\u0026nbsp;\u003cbr\u003e If you\u0027ve read through the requirements of this role and you feel like you haven\u0027t fully met the criteria, we would still encourage you to apply. We\u0027re aware of accessibility barriers when it comes to applying for a job and we want to help. If you require assistance with your application, please contact our Talent Acquisition Team via careers@cbussuper.com.au\u0026nbsp;\u0026nbsp;\u003cbr\u003e \u0026nbsp;\u003cbr\u003e Like to know more about working with CBUS? Listen to some of our videos with members of the CBUS team on our website, cbussuper.com.au/careers\u0026nbsp;\u0026nbsp;\u003cbr\u003e \u0026nbsp;\u003cbr\u003e Applications Close: 13th Nov 2026\u003cbr\u003e \u0026nbsp;\u003cbr\u003e This is a permanent full time position based in Melbourne.\u0026nbsp;\u0026nbsp;\u003cbr\u003e \u0026nbsp;\u003cbr\u003e Agencies, please note: All CBUS vacancies are managed by our internal Talent Acquisition Team.\u0026nbsp; Should external assistance be required we will reach out to our preferred agency partners, Thank you.\u0026nbsp; \u003c/div\u003e \u003cdiv class=\"apply\"\u003e \u003ca class=\"back-link\" href=\"#\" title=\"Back to search results\"\u003eBack to search results\u003c/a\u003e \u003cinput type=\"button\" class=\"ja-button\" data-job-id=\"4482445\" value=\"Apply Now\" title=\"Apply Now\" /\u003e \u003c/div\u003e \u003c/div\u003e "