" \u003cdiv class=\"ja-job-details\"\u003e \u003ch2 class=\"title\"\u003eCustomer Service Officer\u003c/h2\u003e \u003cdiv class=\"meta\"\u003e \u003cul class=\"classifications\"\u003e \u003cli data-id=\"12802\"\u003e Call Centre \u0026amp; Customer Service \u003c/li\u003e \u003cli data-id=\"12803\"\u003e Customer Service \u003c/li\u003e \u003cli data-id=\"12804\"\u003e Gold Coast \u003c/li\u003e \u003cli data-id=\"12805\"\u003e Permanent / Full Time \u003c/li\u003e \u003c/ul\u003e \u003cp class=\"date-posted\"\u003e 28/10/2026 \u003c/p\u003e \u003c/div\u003e \u003cul class=\"bullet-points\"\u003e \u003cli\u003eSalary of $65,000 plus super, plus commission\u003c/li\u003e \u003cli\u003eCareer Growth Opportunities\u003c/li\u003e \u003cli\u003eBased in Southport with onsite parking and company perks\u003c/li\u003e \u003c/ul\u003e \u003cdiv class=\"description\"\u003e Are you passionate about helping people and finding solutions? Do you thrive in a fast-paced environment where no two days are the same?\u003cbr\u003e\u003cbr\u003e A leading and growing finance organisation is seeking a \u003cstrong\u003eCustomer Service Consultant\u003c/strong\u003e to join their dynamic customer service and collections team. This is a fantastic opportunity to build your career within a supportive and high-performing environment.\u003cbr\u003e\u003cbr\u003e In this role, you\u0026rsquo;ll work closely with customers across phone, email, and online channels, assisting with their loan accounts while delivering a professional and empathetic customer experience.\u003cbr\u003e \u003cbr\u003e\u003cstrong\u003eWhat You\u0026rsquo;ll Be Doing:\u003cbr\u003e\u003c/strong\u003e \u003cul\u003e \u003cli\u003eAssisting customers with general enquiries and account support\u003c/li\u003e \u003cli\u003eManaging collections and working with customers to find suitable payment solutions\u003c/li\u003e \u003cli\u003eUpdating customer accounts and maintaining accurate records\u003c/li\u003e \u003cli\u003eHandling hardship cases with sensitivity and professionalism\u003c/li\u003e \u003cli\u003eEnsuring detailed and compliant file notes and database updates\u003c/li\u003e \u003cli\u003eAdhering to internal policies, processes, and external regulatory requirements\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eWhat We\u0026rsquo;re Looking For:\u003c/strong\u003e \u003cul\u003e \u003cli\u003eA professional, respectful, and customer-focused approach at all times\u003c/li\u003e \u003cli\u003eA positive team player who contributes to a supportive team culture\u003c/li\u003e \u003cli\u003eStrong communication skills with the ability to build rapport and trust\u003c/li\u003e \u003cli\u003eConfidence in handling a variety of customer situations, including sensitive conversations\u003c/li\u003e \u003cli\u003eStrong attention to detail and ability to manage multiple tasks\u003c/li\u003e \u003cli\u003ePrevious experience in a fast-paced customer service or collections environment (highly regarded)\u003c/li\u003e \u003c/ul\u003e If this sounds like you, we\u0026rsquo;d love to hear from you!\u003cbr\u003e\u003cbr\u003e \u0026#55357;\u0026#56393; Apply now or contact Megan on \u003cstrong\u003e0412 611 190\u003c/strong\u003e or \u003cstrong\u003emegan@kbhsolutions.com.au\u003c/strong\u003e for a confidential discussion. \u003c/div\u003e \u003cdiv class=\"apply\"\u003e \u003ca class=\"back-link\" href=\"#\" title=\"Back to search results\"\u003eBack to search results\u003c/a\u003e \u003cinput type=\"button\" class=\"ja-button\" data-job-id=\"4481920\" value=\"Apply Now\" title=\"Apply Now\" /\u003e \u003c/div\u003e \u003c/div\u003e "