" \u003cdiv class=\"ja-job-details\"\u003e \u003ch2 class=\"title\"\u003eAllocations Systems Support Officer\u003c/h2\u003e \u003cdiv class=\"meta\"\u003e \u003cul class=\"classifications\"\u003e \u003cli data-id=\"11991\"\u003e Corporate \u003c/li\u003e \u003cli data-id=\"11992\"\u003e IT \u003c/li\u003e \u003cli data-id=\"11993\"\u003e QLD - Brisbane \u003c/li\u003e \u003cli data-id=\"11994\"\u003e Permanent \u003c/li\u003e \u003cli data-id=\"11997\"\u003e HCA \u003c/li\u003e \u003c/ul\u003e \u003cp class=\"date-posted\"\u003e 27/10/2026 \u003c/p\u003e \u003c/div\u003e \u003cul class=\"bullet-points\"\u003e \u003cli\u003eBrisbane-based hybrid role\u003c/li\u003e \u003cli\u003eFull-time opportunity blending tech and people\u003c/li\u003e \u003cli\u003eSolve problems and keep healthcare teams moving\u003c/li\u003e \u003c/ul\u003e \u003cdiv class=\"description\"\u003e Healthcare Australia (HCA) services the healthcare industry throughout Australia.\u0026nbsp; We are responsible for providing the highest quality nursing staff solutions, to hospitals and aged care facilities nationwide.\u003cbr\u003e\u003cbr\u003e \u003cstrong\u003eAbout the role\u003cbr\u003e \u003c/strong\u003eLocated in our QLD office, the Allocations Systems Support Officer provides frontline technical support to internal\u0026nbsp;teams and candidates, ensuring smooth operation of allocations system and successful onboarding of candidates onto our mobile and desktop applications. The role also assists with recruiting candidates onto the system, monitoring their compliance requirements, and ensuring readiness for placement. This position bridges technology, compliance, and customer service, enabling HCA to maintain a reliable workforce pipeline.\u003cbr\u003e\u003cbr\u003e \u003cstrong\u003eKey responsibilities include\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eProvide day-to-day technical assistance to the Allocations team to ensure seamless use of the allocations system.\u003c/li\u003e \u003cli\u003eTroubleshoot system issues including access, scheduling, connectivity, and reporting errors.\u003c/li\u003e \u003cli\u003eEscalate complex system faults to senior ICT staff or external vendors where required.\u003c/li\u003e \u003cli\u003eMonitor system performance, report incidents, and recommend improvements to enhance reliability.\u003c/li\u003e \u003cli\u003eAssist with user account set-up, permissions, and system configurations for new and existing team members.\u003c/li\u003e \u003cli\u003eAct as the first point of contact for ICT-related queries from staff and candidates.\u003c/li\u003e \u003cli\u003eDeliver responsive, customer-focused support via phone, email, chat, and in-person.\u003c/li\u003e \u003cli\u003eMaintain accurate records of support requests, solutions provided, and outstanding issues.\u003c/li\u003e \u003cli\u003eProvide feedback and training to staff and candidates on best use of systems and applications.\u003c/li\u003e \u003cli\u003eEnsure all support activities comply with HCA\u0027s policies, data privacy standards, and ICT security protocols\u003c/li\u003e \u003c/ul\u003e Annual base salary: $80,000 + superannuation\u003cbr\u003e\u003cbr\u003e\u003cstrong\u003eAbout you\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eStrong ICT troubleshooting and problem-solving skills.\u003c/li\u003e \u003cli\u003eExcellent communication skills, able to explain technical and compliance requirements in simple terms.\u003c/li\u003e \u003cli\u003eCustomer-focused approach with a helpful, patient, and professional manner.\u003c/li\u003e \u003cli\u003eAbility to work independently and collaboratively in a fast-paced environment.\u003c/li\u003e \u003cli\u003eOrganised and detail-oriented with effective time management skills.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eQualifications \u0026amp; Experience\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eRelevant qualification in ICT support, computer systems, or equivalent experience.\u003c/li\u003e \u003cli\u003ePrevious experience in a customer support or ICT helpdesk role (desirable).\u003c/li\u003e \u003cli\u003eKnowledge of allocations or rostering systems in healthcare or similar industries highly regarded.\u003c/li\u003e \u003cli\u003eFamiliarity with mobile app platforms (iOS and Android), compliance monitoring, and workforce management tools.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eBENEFITS OF WORKING WITH HCA\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eWe are a people-centric business with our core values driving everything we do\u003c/li\u003e \u003cli\u003eExtra Leave Benefits - including a day off for your birthday\u003c/li\u003e \u003cli\u003eClose, friendly, and supportive team environment\u003c/li\u003e \u003cli\u003eOngoing training and support\u003c/li\u003e \u003cli\u003eFlexible working conditions\u003c/li\u003e \u003c/ul\u003e If you are looking to join a market leader in the ever-growing healthcare industry and contributing towards delivering the highest level of patient care in Australia, then HCA is for you. We are a people-centric business with our core values being the heart and soul of all that we do.\u003cbr\u003e \u003cbr\u003eInterested? Please apply to hr@healthcareaustralia.com.au \u003c/div\u003e \u003cdiv class=\"apply\"\u003e \u003ca class=\"back-link\" href=\"#\" title=\"Back to search results\"\u003eBack to search results\u003c/a\u003e \u003cinput type=\"button\" class=\"ja-button\" data-job-id=\"4481608\" value=\"Apply Now\" title=\"Apply Now\" /\u003e \u003c/div\u003e \u003c/div\u003e "