" \u003cdiv class=\"ja-job-details\"\u003e \u003ch2 class=\"title\"\u003eBusiness Analyst\u003c/h2\u003e \u003cdiv class=\"meta\"\u003e \u003cul class=\"classifications\"\u003e \u003cli data-id=\"10409\"\u003e IT \u0026amp; Telecomms \u003c/li\u003e \u003cli data-id=\"10410\"\u003e Business Analyst \u003c/li\u003e \u003cli data-id=\"10411\"\u003e Sydney \u003c/li\u003e \u003cli data-id=\"10412\"\u003e Contract or Temp \u003c/li\u003e \u003c/ul\u003e \u003cp class=\"date-posted\"\u003e 27/10/2026 \u003c/p\u003e \u003c/div\u003e \u003cdiv class=\"description\"\u003e We are currently partnering with a market-leading client to recruit an experienced \u003cstrong\u003eInfrastructure Business Analyst\u003c/strong\u003e. This role is critical to driving a major multi-site infrastructure transformation programme from initial concept through to Service Transition and Business As Usual (BAU) handover.\u003cbr\u003e\u003cbr\u003e \u003cstrong\u003eRole Overview\u003c/strong\u003e\u003cbr\u003e As the Business Analyst, you will play a central role in auditing, mapping, and standardising IT and physical infrastructure environments across multiple sites. You will conduct comprehensive end-to-end site audits\u0026mdash;evaluating everything from cameras and servers to PCs, networking hardware, and core systems\u0026mdash;and build a structured framework to determine replacement cycles, support contracts, and ongoing operational models.\u003cbr\u003e \u0026nbsp;\u003cbr\u003e This is a \u003cstrong\u003edocument-heavy role\u003c/strong\u003e requiring meticulous attention to detail. Working alongside Network Engineers, Solution Architects, and Service Managers, you will be instrumental in defining Service Designs, maintaining Service Management \u0026amp; Operational documentation (including Service Level Agreements and SNOs), and ensuring a seamless operational transition.\u003cbr\u003e \u0026nbsp;\u003cbr\u003e \u003cstrong\u003eKey Responsibilities\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003e\u003cstrong\u003eComprehensive Site Auditing:\u003c/strong\u003e Conduct top-to-bottom physical and technical audits across multiple client sites, detailing CCTV/cameras, servers, desktop PCs, local peripherals, network comms, and active systems.\u003c/li\u003e \u003cli\u003e\u003cstrong\u003eReplacement \u0026amp; Support Framework:\u003c/strong\u003e Translate audit outcomes into structured templates and data models that drive lifecycle replacement schedules, support contract alignments, and future maintenance plans.\u003c/li\u003e \u003cli\u003e\u003cstrong\u003eService Design \u0026amp; Operational Documentation:\u003c/strong\u003e Collaborate with Solution Architects, Infrastructure Engineers, and Service Managers to author high-quality Service Designs, Target Operating Models, and Service Needs/Options (SNO) documentation.\u003c/li\u003e \u003cli\u003e\u003cstrong\u003eEnd-to-End Delivery Management:\u003c/strong\u003e Drive project streams through the complete lifecycle\u0026mdash;from initial scope and conception, through requirements gathering and engineering alignment, to formal handover to BAU operational teams.\u003c/li\u003e \u003cli\u003e\u003cstrong\u003eNetworking \u0026amp; Communications Scope:\u003c/strong\u003e Ensure all networking and telecommunications infrastructure across the entire estate is captured, specified, and adequately supported under modern maintenance contracts.\u003c/li\u003e \u003cli\u003e\u003cstrong\u003eStakeholder Management:\u003c/strong\u003e Manage relationships between third-party hardware vendors, internal technical teams, and business unit leaders to ensure alignment on operational service handovers.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eKey Skills \u0026amp; Experience Required\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003e\u003cstrong\u003eInfrastructure BA Background:\u003c/strong\u003e Proven track record operating as a Business Analyst within complex IT infrastructure, networking, and site-relocation/upgrading environments.\u003c/li\u003e \u003cli\u003e\u003cstrong\u003eSite \u0026amp; Asset Auditing:\u003c/strong\u003e Demonstrated expertise in structuring and executing physical and logical site audits (PCs, servers, network kit, cameras, hardware estates).\u003c/li\u003e \u003cli\u003e\u003cstrong\u003eDocument-Heavy Focus:\u003c/strong\u003e Exceptionally strong technical writing skills with extensive experience delivering formal Service Designs, Operational Readiness Docs, and SNOs.\u003c/li\u003e \u003cli\u003e\u003cstrong\u003eService Transition \u0026amp; BAU Handover:\u003c/strong\u003e Clear understanding of ITIL frameworks, service design, and transitioning legacy estate setups into fully supported BAU operations.\u003c/li\u003e \u003cli\u003e\u003cstrong\u003eNetworking \u0026amp; Comms Exposure:\u003c/strong\u003e Direct experience working alongside Network Engineers and Architects on wide-area comms, local networking, and telecommunications deployments across whole sites.\u003c/li\u003e \u003cli\u003e\u003cstrong\u003eTemplate \u0026amp; Data Framework Development:\u003c/strong\u003e Ability to design reusable reporting and gap-analysis templates to govern infrastructure replacement cycles.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eDesirable Qualifications \u0026amp; Frameworks\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eITIL Foundation / ITIL Service Design certifications.\u003c/li\u003e \u003cli\u003eBCS (ISEB) Business Analysis Certification or equivalent.\u003c/li\u003e \u003cli\u003eHands-on familiarity with infrastructure components (Active Directory, LAN/WAN, Server virtualisation, CCTV/security networks).\u003c/li\u003e \u003c/ul\u003e \u003c/div\u003e \u003cdiv class=\"apply\"\u003e \u003ca class=\"back-link\" href=\"#\" title=\"Back to search results\"\u003eBack to search results\u003c/a\u003e \u003cinput type=\"button\" class=\"ja-button\" data-job-id=\"4481592\" value=\"Apply Now\" title=\"Apply Now\" /\u003e \u003c/div\u003e \u003c/div\u003e "