" \u003cdiv class=\"ja-job-details\"\u003e \u003ch2 class=\"title\"\u003eHome Loan Specialist - Virtual\u003c/h2\u003e \u003cdiv class=\"meta\"\u003e \u003cul class=\"classifications\"\u003e \u003cli data-id=\"13670\"\u003e Contact Centre \u003c/li\u003e \u003cli data-id=\"13671\"\u003e Permanent - Full Time \u003c/li\u003e \u003cli data-id=\"13672\"\u003e Perth (WA) - CBD \u003c/li\u003e \u003c/ul\u003e \u003cp class=\"date-posted\"\u003e 23/10/2026 \u003c/p\u003e \u003c/div\u003e \u003cul class=\"bullet-points\"\u003e \u003cli\u003eBuild strong member relationships through tailored home lending\u003c/li\u003e \u003cli\u003eFlexible work arrangements with incentives and development opportunities\u003c/li\u003e \u003cli\u003eJoin a trusted, customer-owned bank focused on community and member outcomes\u003c/li\u003e \u003c/ul\u003e \u003cdiv class=\"description\"\u003e \u003cstrong\u003eAbout the role\u003cbr\u003e\u003c/strong\u003e\u003cbr\u003eAs a Home Loan Specialist, Virtual with the Virtual Banking team, you are responsible for contributing to the growth and maintenance of the P\u0026amp;N and BCU Brand lending portfolios and for delivering service excellence to all members by providing general advice based on individual needs.\u003cbr\u003e\u003cbr\u003eCreating, maintaining and retaining relationships with our members by identifying their financial needs and providing them with options on a range of lending and ancillary products \u0026amp; services that add value to them.\u003cbr\u003e\u0026nbsp;\u0026nbsp;\u003cbr\u003eThe successful applicant will be a driven individual with a proven track record across both deposits, lending and ancillary products.\u0026nbsp;\u003cbr\u003e\u0026nbsp;\u0026nbsp;\u003cbr\u003eResponsibilities of a Home Loan Specialist, Virtual include:\u003cbr\u003e \u003cul\u003e \u003cli\u003eIdentifying opportunities to promote our range of financial products to achieve sales results aligned to business KPI\u0027s/Growth and offering services to match their needs whilst building relationships for future business opportunities.\u003c/li\u003e \u003cli\u003eProactive management of the CRM system to ensure portfolio management is successful.\u003c/li\u003e \u003cli\u003eAssisting in the development of long term mutually rewarding relationships between P\u0026amp;N Bank/BCU Bank and our members and deepen advocacy.\u003c/li\u003e \u003cli\u003eEnsure all activities, conduct and performance comply with relevant legislation and Bank policy.\u003c/li\u003e \u003cli\u003eProactively considers risk in day-to-day business activities and decisions.\u003c/li\u003e \u003cli\u003eActively participates and applies learnings in all coaching sessions and leadership routines.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eWhat will you bring?\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eSignificant experience in a Banking / Financial Services environment, Home Lending and complex Lending is advantageous.\u003c/li\u003e \u003cli\u003eProven track record of exceeding sales and business development targets through needs-based conversations.\u003c/li\u003e \u003cli\u003eStrong retail banking experience with the ability to identify and anticipate members needs based on their financial position, and suitability against responsible lending practices and internal credit policies.\u003c/li\u003e \u003cli\u003eStrong communication and networking skills that demonstrate the ability to grow deep relationships and problem solving.\u003c/li\u003e \u003cli\u003eProven experience with working with teams or internal and external stakeholders and achieving goals aligned to corporate KPI\u0026rsquo;s and Values.\u003c/li\u003e \u003cli\u003eStrong commercial acumen with a good understanding of the Bank\u0027s Home Loan Products, Credit Policy and Sales framework.\u003c/li\u003e \u003cli\u003eStrong numerical reasoning.\u003c/li\u003e \u003cli\u003eExcellent communication skills, verbal and written.\u003c/li\u003e \u003cli\u003eExceptional Comprehension skill.\u003c/li\u003e \u003cli\u003eComputer skills \u0026ndash; Microsoft packages and CRM systems.\u003c/li\u003e \u003cli\u003eAbility to take ownership of the member relationship, ensuring a smooth process from application to funding and driving strong member advocacy.\u0026nbsp;\u0026nbsp;\u003c/li\u003e \u003cli\u003eAbility to demonstrate strong Brand presentation and representation.\u0026nbsp;\u0026nbsp;\u003c/li\u003e \u003cli\u003eStrong communication and relationship building skills with both internal and external stakeholders.\u003c/li\u003e \u003cli\u003eDemonstrated use of Enrich principles and framework.\u0026nbsp;\u0026nbsp;\u003c/li\u003e \u003cli\u003eStrong analytical skills to understand market conditions and competitive offers.\u0026nbsp;\u0026nbsp;\u003c/li\u003e \u003cli\u003eStrong risk awareness - identifying, managing and mitigating.\u0026nbsp;\u0026nbsp;\u003c/li\u003e \u003cli\u003eFSRA Tier 2 Accreditation essential.\u003c/li\u003e \u003cli\u003eCertificate in Financial Services and Mortgage Brokering or related field, desirable.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eWhat we can offer you\u003cbr\u003e\u003c/strong\u003e\u003cbr\u003eThere\u0026rsquo;s life at work, and life outside of work \u0026ndash; and we understand that.\u003cbr\u003eP\u0026amp;N Group is committed to creating a satisfying and fulfilling working environment, offering employee benefits and development opportunities that reward and help you perform to your potential and expand your experience and learning.\u003cbr\u003e\u003cbr\u003eTo help you live your best life through work, we offer an extensive range of employee benefits.\u003cbr\u003e \u003cul\u003e \u003cli\u003eWork for a national multi-brand, customer-focused organisation\u003c/li\u003e \u003cli\u003eEnjoy flexible work arrangements\u003c/li\u003e \u003cli\u003eAn incentive scheme for exceptional performance\u003c/li\u003e \u003cli\u003eBe supported with leadership and professional development\u003c/li\u003e \u003cli\u003e12 weeks paid parental leave for the primary care giver, and three weeks for the non-primary care giver\u003c/li\u003e \u003cli\u003eGenerous discounts on home loans, personal loans, insurance and other banking products and services\u003c/li\u003e \u003cli\u003eUp to two weeks\u0026rsquo; additional purchased leave per year\u003c/li\u003e \u003cli\u003eTwo days\u0026rsquo; paid volunteer leave each year to use with a community partner of your choice\u003c/li\u003e \u003cli\u003eAn Employee Assistance Program\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eAbout us\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003eP\u0026amp;N Group is amongst the largest customer-owned banking organisations in Australia, represented by P\u0026amp;N Bank in Western Australia and BCU Bank in New South Wales and southeast Queensland. Our purpose is to enrich the lives of our customers and their communities.\u003cbr\u003e\u0026nbsp;\u0026nbsp;\u003cbr\u003eWith over $9 billion in assets and a head office in Perth and corporate offices in Coffs Harbour and Brisbane, we service over 200,000 customers across Australia from all walks of life supported by over 600 employees in group services, retail banking, broker, and business banking roles.\u003cbr\u003e\u0026nbsp;\u0026nbsp;\u003cbr\u003eWe believe our culture is a real point of difference, and our values \u0026ndash; Focus on Members, Improve \u0026amp; Learn and Trust \u0026amp; Collaborate \u0026ndash; are fundamental to our ways of working. We offer a collaborative and inclusive workplace where our people feel a strong sense of belonging, are recognised, invested in, cared for, and are part of something bigger.\u003cbr\u003e\u0026nbsp;\u0026nbsp;\u003cbr\u003e\u003cstrong\u003eWhat does our recruitment process look like?\u003cbr\u003e\u003c/strong\u003e\u003cbr\u003eThe process can include a phone screen, virtual and/or face-to-face interview, psychometric testing, reference checks and all relevant background checks.\u003cbr\u003e\u003cbr\u003eAt P\u0026amp;N Group, we want to leverage the numerous benefits and innovative gains that a diverse workforce brings, and especially the high engagement that comes from a culture built on belonging and inclusion. We encourage people of all abilities, backgrounds, identities, ages and cultures to apply.\u003cbr\u003e\u003cbr\u003eIf you need assistance or require flexibility to be able to fully participate in the application process, please email us at recruitment@pnbank.com.au\u003cbr\u003e\u003cbr\u003eThe closing date for applications is \u003cstrong\u003e20 November 2026.\u003cbr\u003e\u003c/strong\u003e\u003cbr\u003e\u003cem\u003e(Please note that candidate screening and interviews may be completed prior to advertisement closure date.)\u003c/em\u003e \u003c/div\u003e \u003cdiv class=\"apply\"\u003e \u003ca class=\"back-link\" href=\"#\" title=\"Back to search results\"\u003eBack to search results\u003c/a\u003e \u003cinput type=\"button\" class=\"ja-button\" data-job-id=\"4480949\" value=\"Apply Now\" title=\"Apply Now\" /\u003e \u003c/div\u003e \u003c/div\u003e "