" \u003cdiv class=\"ja-job-details\"\u003e \u003ch2 class=\"title\"\u003eBranch Sales \u0026amp; Customer Service Lead\u003c/h2\u003e \u003cdiv class=\"meta\"\u003e \u003cul class=\"classifications\"\u003e \u003cli data-id=\"19584\"\u003e Sales \u0026amp; Account Management \u003c/li\u003e \u003cli data-id=\"19585\"\u003e Sales Manager \u003c/li\u003e \u003cli data-id=\"19586\"\u003e Sydney \u003c/li\u003e \u003cli data-id=\"19587\"\u003e Permanent / Full Time \u003c/li\u003e \u003c/ul\u003e \u003cp class=\"date-posted\"\u003e 23/10/2026 \u003c/p\u003e \u003c/div\u003e \u003cul class=\"bullet-points\"\u003e \u003cli\u003eHands-on leadership role with plenty of sales and customer interaction.\u003c/li\u003e \u003cli\u003eJoin a close-knit North Rocks team with many long-serving employees.\u003c/li\u003e \u003cli\u003eCompetitive salary, potential profit share and no weekend work.\u003c/li\u003e \u003c/ul\u003e \u003cdiv class=\"description\"\u003e \u003cstrong\u003eLove working with customers, enjoy leading a team and looking for a great career move?\u003c/strong\u003e\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e If you\u0027ve built your career in sales or customer service, you\u0027ll know how rewarding it is to have strong customer relationships, a team you enjoy working with and the freedom to get things done.\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e At Graphic Art Mart North Rocks, we\u0027re looking for an experienced Branch Sales \u0026amp; Customer Service Lead to become an important part of our friendly, established team.\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e You\u0027ll work closely with our Branch Manager, lead the day-to-day customer service function and stay involved in what you do best \u0026ndash; talking to customers, solving problems, identifying sales opportunities and helping the team succeed.\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e This isn\u0027t a role where you\u0027ll be managing from the sidelines. You\u0027ll be hands-on, have plenty of variety in your day and have the opportunity to bring your experience and ideas to the business.\u003cbr\u003e\u003cbr\u003e \u003cstrong\u003eWhat You\u0027ll Be Doing\u003c/strong\u003e\u003cbr\u003e You\u0027ll be the go-to person for the customer service team and a key support to the Branch Manager, balancing day-to-day leadership with sales, customer service and branch operations.\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e \u003cstrong\u003eYour responsibilities will include:\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eLeading and coordinating the customer service team, providing guidance, direction and support throughout the day.\u003c/li\u003e \u003cli\u003eBuilding strong customer relationships, understanding their needs and recommending suitable products and solutions.\u003c/li\u003e \u003cli\u003eFollowing up quotes, identifying sales opportunities and helping grow existing customer accounts.\u003c/li\u003e \u003cli\u003eManaging customer enquiries, orders, web orders, credits and claims accurately and efficiently.\u003c/li\u003e \u003cli\u003eTaking ownership of more complex customer matters and finding practical solutions.\u003c/li\u003e \u003cli\u003eWorking closely with the Branch Manager to manage priorities, support team performance and maintain high service standards.\u003c/li\u003e \u003cli\u003eLiaising with warehouse, supply chain and other branches to coordinate stock availability, orders and deliveries.\u003c/li\u003e \u003cli\u003eIdentifying opportunities to improve processes, reduce errors and make the customer experience even better.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eAbout You\u003c/strong\u003e\u003cbr\u003e We\u0027re looking for someone who genuinely enjoys working with people, is commercially minded and has the confidence and experience to lead a team.\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e You\u0027ll be personable, approachable and comfortable dealing with a wide range of customers. You\u0027ll also be someone who takes initiative, makes decisions and follows things through, while knowing how to get the best out of those around you.\u003cbr\u003e \u003cstrong\u003e\u0026nbsp;\u003c/strong\u003e\u0026nbsp;\u003cbr\u003e \u003cstrong\u003eIdeally, you\u0027ll bring:\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eSolid experience in internal sales, customer service or a similar customer-facing role, preferably with some leadership or supervisory responsibility.\u003c/li\u003e \u003cli\u003eStrong relationship-building skills and the confidence to communicate with customers and colleagues at all levels.\u003c/li\u003e \u003cli\u003eA genuine interest in sales, identifying opportunities and achieving results.\u003c/li\u003e \u003cli\u003eThe ability to provide clear direction, support experienced colleagues and manage challenging situations.\u003c/li\u003e \u003cli\u003eGood organisational skills, strong attention to detail and the ability to manage competing priorities.\u003c/li\u003e \u003cli\u003eA practical, proactive approach to problem-solving and getting things done.\u003c/li\u003e \u003cli\u003eStrong administration and computer skills, with the ability to learn new systems and product information quickly.\u003c/li\u003e \u003c/ul\u003e Experience in the sign, digital or display industry would be highly regarded, although a background in trade sales, wholesale, distribution or another product-based business could also be a great fit.\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e Above all, we\u0027re looking for someone who brings strong experience, confidence and a positive approach to working with both customers and colleagues.\u003cbr\u003e\u003cbr\u003e \u003cstrong\u003eWhy You\u0027ll Love Working Here\u003c/strong\u003e\u003cbr\u003e There are plenty of reasons to consider making the move!\u003cbr\u003e \u003cul\u003e \u003cli\u003e\u003cstrong\u003eA great team to be part of\u003c/strong\u003e \u0026ndash; Work alongside friendly, experienced colleagues in an established branch with exceptionally low staff turnover.\u003c/li\u003e \u003cli\u003e\u003cstrong\u003eA role with real responsibility\u003c/strong\u003e \u0026ndash; Take the lead on customer service, work closely with the Branch Manager and have a say in how things run.\u003c/li\u003e \u003cli\u003e\u003cstrong\u003eA great mix of sales and leadership\u003c/strong\u003e \u0026ndash; Stay involved with customers while using your experience to guide and support the team.\u003c/li\u003e \u003cli\u003e\u003cstrong\u003eRecognition for your efforts\u003c/strong\u003e \u0026ndash; Competitive salary plus the potential to participate in an annual profit share scheme.\u003c/li\u003e \u003cli\u003e\u003cstrong\u003eYour weekends are yours\u003c/strong\u003e \u0026ndash; Monday to Friday, with no weekend work. Preferred hours are 8:00am\u0026ndash;4:30pm, with some flexibility.\u003c/li\u003e \u003cli\u003e\u003cstrong\u003eEasy parking\u003c/strong\u003e \u0026ndash; Onsite undercover parking at the North Rocks branch.\u003c/li\u003e \u003cli\u003e\u003cstrong\u003eA business with a strong reputation\u003c/strong\u003e \u0026ndash; Join an established national supplier with opportunities to develop and progress your career.\u003c/li\u003e \u003c/ul\u003e \u003cbr\u003e \u003cstrong\u003eAbout Graphic Art Mart\u003c/strong\u003e\u003cbr\u003e Graphic Art Mart is a leading Australian supplier to the sign, digital and display industries, with almost 50 years of experience supporting customers nationwide.\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e Known for its quality products, strong industry relationships and knowledgeable service, Graphic Art Mart is part of the MM Plastics Group, offering employees the benefits of an established national business while maintaining a friendly, down-to-earth team culture.\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e For more information, visit www.mmplastics.com.au.\u003cbr\u003e \u003cstrong\u003e\u0026nbsp;\u003c/strong\u003e\u0026nbsp;\u003cbr\u003e\u003cbr\u003e \u003cstrong\u003eReady for Your Next Challenge?\u003cbr\u003e\u003c/strong\u003e\u003cbr\u003e If you\u0027re confident, great with people and ready to take on a role where you can build relationships, lead a team and make things happen, we\u0027d love to hear from you.\u003cbr\u003e \u003cstrong\u003e\u0026nbsp;\u003c/strong\u003e\u0026nbsp;\u003cbr\u003e\u003cbr\u003e \u003cstrong\u003eApply today and see where your career could go with Graphic Art Mart!\u003cbr\u003e\u003cbr\u003e\u003c/strong\u003e\u003cbr\u003e \u003cem\u003ePlease note that only candidates progressing to the next stage of the recruitment process will be contacted. Thank you for your understanding.\u003c/em\u003e \u003c/div\u003e \u003cdiv class=\"apply\"\u003e \u003ca class=\"back-link\" href=\"#\" title=\"Back to search results\"\u003eBack to search results\u003c/a\u003e \u003cinput type=\"button\" class=\"ja-button\" data-job-id=\"4480938\" value=\"Apply Now\" title=\"Apply Now\" /\u003e \u003c/div\u003e \u003c/div\u003e "