" \u003cdiv class=\"ja-job-details\"\u003e \u003ch2 class=\"title\"\u003eSales \u0026amp; Customer Enquires Officer\u003c/h2\u003e \u003cdiv class=\"meta\"\u003e \u003cul class=\"classifications\"\u003e \u003cli data-id=\"19473\"\u003e Australia \u003c/li\u003e \u003cli data-id=\"19474\"\u003e New South Wales \u003c/li\u003e \u003c/ul\u003e \u003cp class=\"date-posted\"\u003e 23/10/2026 \u003c/p\u003e \u003c/div\u003e \u003cdiv class=\"description\"\u003e \u003cstrong\u003eAbout the Role\u003c/strong\u003e\u003cbr\u003e Our client is a well-established organisation based in the CBD, known for its large, supportive team and strong focus on training and development. They are seeking a Sales and Customer Enquiries Officer to join their team on a fully office-based basis, working a rotating roster of 5 shifts across 7 days, 38 hours per week. This role is centrally located \u0026amp; fully office based.\u003cbr\u003e\u003cbr\u003e This is a great opportunity for someone with a sales-driven, customer-focused mindset to join a large team with excellent training and genuine progression opportunities.\u003cbr\u003e\u003cbr\u003e \u003cstrong\u003eKey Responsibilities\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eRespond to inbound customer enquiries via phone, email and live chat in a timely, friendly and professional manner.\u003c/li\u003e \u003cli\u003eProvide accurate product/service information and guide customers through sales options.\u003c/li\u003e \u003cli\u003eIdentify customer needs and recommend suitable solutions, upselling and cross-selling where appropriate.\u003c/li\u003e \u003cli\u003eProcess orders, update customer records, and maintain accurate notes across systems.\u003c/li\u003e \u003cli\u003eResolve customer queries and complaints at first point of contact wherever possible, escalating where required.\u003c/li\u003e \u003cli\u003eMeet individual and team KPIs for call quality, response times, and sales/conversion targets.\u003c/li\u003e \u003cli\u003eWork collaboratively within a large team to support a positive, high-performing culture.\u003c/li\u003e \u003cli\u003eParticipate in ongoing training and coaching to continually develop product knowledge and sales technique.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eAbout You\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003ePrevious experience in a sales focused role of at least 1 year.\u0026nbsp;\u003c/li\u003e \u003cli\u003eStrong verbal communication skills and a confident, friendly phone manner.\u003c/li\u003e \u003cli\u003eComfortable working to targets and KPIs in a fast-paced environment.\u003c/li\u003e \u003cli\u003eAbility to build rapport quickly and handle a high volume of customer interactions.\u003c/li\u003e \u003cli\u003eResilient and adaptable, with a positive attitude toward feedback and coaching.\u003c/li\u003e \u003cli\u003eWilling and able to work a rotating roster across 7 days.\u003c/li\u003e \u003cli\u003eReliable, punctual, and committed to a fully office-based role in the CBD.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eWhat\u0027s on Offer\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eFully office-based role in the CBD \u0026mdash; collaborative, in-person team environment.\u003c/li\u003e \u003cli\u003eLarge, supportive team with an established training program.\u003c/li\u003e \u003cli\u003eOngoing coaching and career development opportunities.\u003c/li\u003e \u003cli\u003eCompetitive salary plus incentives (details provided on application).\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eHow to Apply\u003c/strong\u003e\u003cbr\u003e If you\u0027re a confident communicator with a sales-driven mindset and enjoy working as part of a large, energetic team, we would love to hear from you. Apply now to be considered for this role. \u003c/div\u003e \u003cdiv class=\"apply\"\u003e \u003ca class=\"back-link\" href=\"#\" title=\"Back to search results\"\u003eBack to search results\u003c/a\u003e \u003cinput type=\"button\" class=\"ja-button\" data-job-id=\"4480882\" value=\"Apply Now\" title=\"Apply Now\" /\u003e \u003c/div\u003e \u003c/div\u003e "