" \u003cdiv class=\"ja-job-details\"\u003e \u003ch2 class=\"title\"\u003eSenior BA - CRM\u003c/h2\u003e \u003cdiv class=\"meta\"\u003e \u003cul class=\"classifications\"\u003e \u003cli data-id=\"20857\"\u003e IT \u0026amp; Telecomms \u003c/li\u003e \u003cli data-id=\"20858\"\u003e Business Analyst \u003c/li\u003e \u003cli data-id=\"20859\"\u003e Auckland \u003c/li\u003e \u003cli data-id=\"20860\"\u003e Contract or Temp \u003c/li\u003e \u003c/ul\u003e \u003cp class=\"date-posted\"\u003e 23/10/2026 \u003c/p\u003e \u003c/div\u003e \u003cul class=\"bullet-points\"\u003e \u003cli\u003e6-month contract supporting a major CRM implementation\u003c/li\u003e \u003cli\u003eHands-on role combining business process analysis, testing and go-live support\u003c/li\u003e \u003cli\u003eHighly experienced Senior BA\u0026#39;s only - this project is mid flight\u003c/li\u003e \u003c/ul\u003e \u003cdiv class=\"description\"\u003e \u003cstrong\u003eYour new company\u003cbr\u003e\u003c/strong\u003e\u003cbr\u003e Our client is a well-established, purpose-driven organisation operating within New Zealand\u0027s disability and community services sector. With a strong focus on improving outcomes for the people and communities they support, they are undertaking a significant CRM transformation to strengthen their systems, streamline processes and improve service delivery.\u003cbr\u003e \u003cbr\u003e\u003cstrong\u003eYour new role\u003c/strong\u003e \u003cbr\u003e\u003cbr\u003eWe are seeking an experienced \u003cstrong\u003eAgile Senior Business Analyst / Tester\u003c/strong\u003e to support a key CRM project, with a particular focus on business processes, system testing and go-live readiness.\u003cbr\u003e This is a hands-on role where you will work closely with business stakeholders and project teams to ensure the new CRM solution is fit for purpose, business processes are clearly documented, and the organisation is well prepared for a successful transition.\u003cbr\u003e You\u0027ll bring a combination of business analysis and testing experience, with the ability to get into the detail while keeping the broader business outcomes in mind.\u003cbr\u003e\u003cbr\u003e \u003cstrong\u003eResponsibilities\u003c/strong\u003e \u003cul\u003e \u003cli\u003eAnalyse, map and document current and future state business processes.\u003c/li\u003e \u003cli\u003eGather and document business requirements, user stories and acceptance criteria.\u003c/li\u003e \u003cli\u003eUndertake configuration and workflow testing within the CRM environment.\u003c/li\u003e \u003cli\u003eDevelop and execute test cases, ensuring clear traceability to business requirements.\u003c/li\u003e \u003cli\u003eSupport User Acceptance Testing (UAT) and end-to-end testing activities.\u003c/li\u003e \u003cli\u003eIdentify, document and track defects, working with project teams to resolve issues.\u003c/li\u003e \u003cli\u003eDevelop and refine standard operating procedures (SOPs) and process documentation.\u003c/li\u003e \u003cli\u003eWork closely with business stakeholders to validate workflows and ensure the solution meets operational needs.\u003c/li\u003e \u003cli\u003eSupport go-live readiness activities, issue resolution and post-implementation stabilisation.\u003c/li\u003e \u003cli\u003eIdentify opportunities to improve processes and support the successful adoption of the new CRM system.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eRequirements\u003c/strong\u003e \u003cul\u003e \u003cli\u003eMinimum 5 years\u0027 experience in Business Analysis, Testing or a blended BA/Tester role.\u003c/li\u003e \u003cli\u003eProven experience working on CRM implementations or system replacement projects.\u003c/li\u003e \u003cli\u003eStrong business process mapping, requirements gathering and documentation skills.\u003c/li\u003e \u003cli\u003eHands-on experience with functional testing, UAT and end-to-end testing.\u003c/li\u003e \u003cli\u003eExperience developing test scenarios, test cases and documenting defects.\u003c/li\u003e \u003cli\u003eGood understanding of Agile delivery methodologies.\u003c/li\u003e \u003cli\u003eAbility to engage with a range of stakeholders, including frontline operational teams and technical specialists.\u003c/li\u003e \u003cli\u003eStrong written and verbal communication skills with excellent attention to detail.\u003c/li\u003e \u003cli\u003eComfortable working in a fast-paced project environment with changing priorities.\u003c/li\u003e \u003cli\u003eRelevant Business Analysis or Testing qualifications or certifications are advantageous.\u003c/li\u003e \u003cli\u003e\u003cstrong\u003eExperience in health, disability, community services or other complex people-based service environments is highly desirable.\u003c/strong\u003e\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eIf this sounds like you then HIT APPLY NOW! You must have a valid working visa for NZ.\u003c/strong\u003e \u003c/div\u003e \u003cdiv class=\"apply\"\u003e \u003ca class=\"back-link\" href=\"#\" title=\"Back to search results\"\u003eBack to search results\u003c/a\u003e \u003cinput type=\"button\" class=\"ja-button\" data-job-id=\"4480780\" value=\"Apply Now\" title=\"Apply Now\" /\u003e \u003c/div\u003e \u003c/div\u003e "