" \u003cdiv class=\"ja-job-details\"\u003e \u003ch2 class=\"title\"\u003eOnline Reputation Specialist\u003c/h2\u003e \u003cdiv class=\"meta\"\u003e \u003cul class=\"classifications\"\u003e \u003cli data-id=\"14284\"\u003e Client Experience \u003c/li\u003e \u003cli data-id=\"14285\"\u003e Permanent / Full Time \u003c/li\u003e \u003cli data-id=\"14286\"\u003e Sydney \u003c/li\u003e \u003c/ul\u003e \u003cp class=\"date-posted\"\u003e 22/10/2026 \u003c/p\u003e \u003c/div\u003e \u003cul class=\"bullet-points\"\u003e \u003cli\u003e\u0026#128640; Launch your career: work in a high performance environment\u003c/li\u003e \u003cli\u003e\u0026#129297; Build Your Future: Competitive salary \u0026amp; benefits package on offer\u003c/li\u003e \u003cli\u003e\u0026#127881;Greatest Place to Work: Award winning mindset \u0026amp; culture\u003c/li\u003e \u003c/ul\u003e \u003cdiv class=\"description\"\u003e At Peninsula, we\u0026rsquo;re proud to be a\u0026nbsp;Great Place to Work\u0026nbsp;certified company \u0026ndash; our people stay because they are rewarded, valued and trusted to make an impact. Backed by one of the world\u0027s largest\u0026nbsp;privately-owned\u0026nbsp;business services groups, we\u0027re a market leader in HR, Employment Relations and Health \u0026amp; Safety advisory.\u003cbr\u003e\u003cbr\u003e The Online Reputation Specialist manages and enhances Peninsula\u0026rsquo;s online reputation through strategies that drive positive engagement, strengthen client relationships and help drive retention.\u0026nbsp;\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e \u003cstrong\u003eWhat you\u0027ll be doing:\u003cbr\u003e\u003c/strong\u003e \u003cul\u003e \u003cli\u003eManage and monitor all online review platforms (Google \u0026amp; Trustpilot), ensuring all feedback is reviewed and responded to in timely and professional manner\u003c/li\u003e \u003cli\u003eProactively engage with our clients to understand any concerns, resolve issues and improve client experience.\u0026nbsp;\u003c/li\u003e \u003cli\u003eHeavily engage with internal teams to drive accountability for client feedback\u003c/li\u003e \u003cli\u003eDesign and implement incentive programs across Peninsula Group to encourage review generation and client interactions.\u0026nbsp;\u003c/li\u003e \u003cli\u003eWeekly reporting to key stakeholders including performance metrics, insights, risks and recommended actions.\u003c/li\u003e \u003cli\u003eBrand and media monitoring. Partnering with the marketing team to observe forums and social media channels.\u0026nbsp;\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eWhat you\u0026rsquo;ll bring:\u003cbr\u003e\u003c/strong\u003e \u003cul\u003e \u003cli\u003eOutstanding communication skills, both written and verbal with the capability of partnering with clients and senior stakeholders every day\u003c/li\u003e \u003cli\u003eBusiness acumen: with an understanding of the importance of online reputation as well as a creative mind to curate incentives that uplift our persona in market.\u003c/li\u003e \u003cli\u003eThe ability to challenge and hold our teams accountable for reviews.\u0026nbsp;\u003c/li\u003e \u003cli\u003eAn eye for detail - to pick up trends in market as well as create in-depth reporting.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eWhy Peninsula?\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003eSome of our perks include:\u003cbr\u003e \u003cul\u003e \u003cli\u003e\u003cstrong\u003eEnhanced Leave\u003c/strong\u003e: Start with up to\u0026nbsp;25 days\u0026nbsp;leave in your first year and earn more as your career grows\u0026mdash;up to\u0026nbsp;31 days\u0026nbsp;after 5 years!\u003c/li\u003e \u003cli\u003e\u003cstrong\u003eProfit Sharing\u003c/strong\u003e: Share in the success of the business with an\u0026nbsp;annual bonus.\u003c/li\u003e \u003cli\u003e\u003cstrong\u003eSuper Service \u0026amp; MVP Awards\u003c/strong\u003e: Earn\u0026nbsp;$1000\u0026nbsp;and enjoy a day off as a reward for demonstrating our values.\u003c/li\u003e \u003cli\u003e\u003cstrong\u003eCareer Pathways\u003c/strong\u003e: Take your career further with a structured development path and opportunities to grow into management, training and beyond!\u003c/li\u003e \u003cli\u003e\u003cstrong\u003eEducation Assistance Program\u003c/strong\u003e: We support your professional development with ongoing education assistance.\u003c/li\u003e \u003cli\u003e\u003cstrong\u003eBright Exchange\u003c/strong\u003e: Access exclusive discounts on hundreds of products and services.\u003c/li\u003e \u003cli\u003e\u003cstrong\u003eHealth \u0026amp; Wellness:\u0026nbsp;\u003c/strong\u003eEnjoy a $250 voucher, gym discounts, and more!\u003c/li\u003e \u003cli\u003e\u003cstrong\u003eSocial Club:\u0026nbsp;\u003c/strong\u003eEnjoy monthly events to stay connected and have some fun along the way!\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eIf this sounds like you, we\u0027d love to hear from you! Simply click the Apply button and submit your updated CV.\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\u003cem\u003eAt Peninsula,\u0026nbsp;\u003cstrong\u003ewe care\u003c/strong\u003e\u0026nbsp;about creating an inclusive workplace and celebrate diversity. We are proud to be an equal-opportunity employer.\u003c/em\u003e \u003c/div\u003e \u003cdiv class=\"apply\"\u003e \u003ca class=\"back-link\" href=\"#\" title=\"Back to search results\"\u003eBack to search results\u003c/a\u003e \u003cinput type=\"button\" class=\"ja-button\" data-job-id=\"4480645\" value=\"Apply Now\" title=\"Apply Now\" /\u003e \u003c/div\u003e \u003c/div\u003e "