" \u003cdiv class=\"ja-job-details\"\u003e \u003ch2 class=\"title\"\u003eSailpoint IAM Enterprise Tech Lead\u003c/h2\u003e \u003cdiv class=\"meta\"\u003e \u003cul class=\"classifications\"\u003e \u003cli data-id=\"18321\"\u003e Security \u003c/li\u003e \u003cli data-id=\"18323\"\u003e Sydney \u003c/li\u003e \u003cli data-id=\"18324\"\u003e Permanent - Full Time \u003c/li\u003e \u003c/ul\u003e \u003cp class=\"date-posted\"\u003e 22/10/2026 \u003c/p\u003e \u003c/div\u003e \u003cul class=\"bullet-points\"\u003e \u003cli\u003ePermanent role with exccellent REM\u003c/li\u003e \u003cli\u003eWork with a household name\u003c/li\u003e \u003cli\u003eSydney OR Melbourne location\u003c/li\u003e \u003c/ul\u003e \u003cdiv class=\"description\"\u003e We are looking for a hands-on IAM Technical Lead to support a large client account. This role focuses on technical leadership (non-people management) combined with strong hands-on operational support across IAM platforms.\u003cbr\u003e The candidate will be responsible for incident resolution, problem management, and platform stability and proactive service improvement while acting as a SME on key IAM technologies.\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e \u003cstrong\u003eKey Responsibilities\u003c/strong\u003e\u003cbr\u003e \u0026middot; Provide technical leadership for IAM platforms (no people management responsibility)\u003cbr\u003e \u0026middot; Drive solution design validation, troubleshooting support, and technical governance\u003cbr\u003e \u0026middot; Act as escalation point for complex IAM issues and integrations\u003cbr\u003e \u0026middot; Work hands-on on incidents, service requests, and problem tickets\u003cbr\u003e \u0026middot; Perform deep troubleshooting and root cause analysis (RCA)\u003cbr\u003e \u0026middot; Support access provisioning issues, PAM onboarding, and integration failures\u003cbr\u003e \u0026middot; Ensure SLA adherence and operational stability\u003cbr\u003e \u0026middot; Lead and actively participate in priority incident calls\u003cbr\u003e \u0026middot; Provide technical ownership during Major Incident Management (MIM)\u003cbr\u003e \u0026middot; Support real-time mitigation and post-incident RCA activities\u003cbr\u003e \u0026middot; Act as SME for CyberArk PAM and SailPoint IdentityIQ / Identity Security Cloud\u003cbr\u003e \u0026middot; Identify and implement automation and process improvements\u003cbr\u003e \u0026middot; Contribute to runbooks, SOPs, and knowledge management\u003cbr\u003e \u0026middot; Support audit, compliance, and remediation activities\u003cbr\u003e\u003cbr\u003e \u003cstrong\u003eRequired Skills (Must Have)\u003c/strong\u003e\u003cbr\u003e \u003cstrong\u003eCore IAM \u0026amp; Authentication Technologies\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eStrong hands-on experience in:\u003c/li\u003e \u003cul\u003e \u003cli\u003e\u003cstrong\u003eSailPoint Identity Security Cloud (ISC)\u003c/strong\u003e\u003c/li\u003e \u003cli\u003e\u003cstrong\u003eRadiator RADIUS Server\u003c/strong\u003e\u003c/li\u003e \u003cli\u003e\u003cstrong\u003eRSA Authentication Manager\u003c/strong\u003e\u003c/li\u003e \u003c/ul\u003e \u003c/ul\u003e \u003cstrong\u003eOperational \u0026amp; Support Expertise\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eITIL Knowledge\u003c/li\u003e \u003cli\u003eProven experience in\u0026nbsp;\u003cstrong\u003eL3/L4 support and problem ticket resolution as an Individual Contributor\u003c/strong\u003e\u003c/li\u003e \u003cli\u003eStrong capability in\u0026nbsp;\u003cstrong\u003eincident handling, RCA, and system troubleshooting\u003c/strong\u003e\u003c/li\u003e \u003cli\u003eExperience in\u0026nbsp;\u003cstrong\u003eproduction support environments for critical security services\u003c/strong\u003e\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eIAM Functional Knowledge\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eStrong understanding of:\u003c/li\u003e \u003cul\u003e \u003cli\u003eIdentity lifecycle management (Joiner\u0026ndash;Mover\u0026ndash;Leaver)\u003c/li\u003e \u003cli\u003eAccess provisioning \u0026amp; de-provisioning\u003c/li\u003e \u003cli\u003eAuthentication and MFA workflows\u003c/li\u003e \u003cli\u003eRBAC / governance concepts\u003c/li\u003e \u003c/ul\u003e \u003c/ul\u003e \u003c/div\u003e \u003cdiv class=\"apply\"\u003e \u003ca class=\"back-link\" href=\"#\" title=\"Back to search results\"\u003eBack to search results\u003c/a\u003e \u003cinput type=\"button\" class=\"ja-button\" data-job-id=\"4480533\" value=\"Apply Now\" title=\"Apply Now\" /\u003e \u003c/div\u003e \u003c/div\u003e "