" \u003cdiv class=\"ja-job-details\"\u003e \u003ch2 class=\"title\"\u003eTechnical Support \u0026amp; Training Specialist - Automation Systems\u003c/h2\u003e \u003cdiv class=\"meta\"\u003e \u003cul class=\"classifications\"\u003e \u003cli data-id=\"19743\"\u003e Trades \u0026amp; Services \u003c/li\u003e \u003cli data-id=\"19744\"\u003e Technician \u003c/li\u003e \u003cli data-id=\"19745\"\u003e Sydney \u003c/li\u003e \u003cli data-id=\"19747\"\u003e CBD, Inner West \u0026amp; Eastern Suburbs \u003c/li\u003e \u003cli data-id=\"19746\"\u003e Permanent / Full Time \u003c/li\u003e \u003c/ul\u003e \u003cp class=\"date-posted\"\u003e 21/10/2026 \u003c/p\u003e \u003c/div\u003e \u003cdiv class=\"description\"\u003e \u003cul\u003e \u003cli\u003e\u003cstrong\u003eNewly created opportunity with a reputable European automation manufacturer expanding across Australia\u003c/strong\u003e\u003c/li\u003e \u003cli\u003e\u003cstrong\u003eExcellent salary package with career growth opportunities\u003c/strong\u003e\u003c/li\u003e \u003cli\u003e\u003cstrong\u003ePlay a key role in supporting customers, delivering training and providing technical advice \u0026amp; assistance\u003c/strong\u003e\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eAbout the Role:\u003c/strong\u003e\u003cbr\u003e\u0026nbsp;\u003cbr\u003eOur client is a highly successful Italian business that has been operating for over 30 years and has expanded into the Australian market over the last few years. With 14 branches worldwide, they are internationally recognised for their innovative automation solutions servicing residential, commercial and industrial applications.\u003cbr\u003e\u0026nbsp;\u003cbr\u003eAs part of their continued growth in Australia, they are seeking a proactive and technically minded Technical Support \u0026amp; Training Technician to join their Sydney team. Reporting to the Technical Manager, this is an in-house position, that will play a critical role in supporting customers, delivering product training, troubleshooting technical issues and contributing to the development of technical resources.\u003cbr\u003e\u0026nbsp;\u003cbr\u003eThis is an excellent opportunity for someone with \u003cstrong\u003eelectrical, mechanical or electronics experience\u003c/strong\u003e who enjoys problem solving, customer interaction and sharing technical knowledge with others.\u003cbr\u003e\u0026nbsp;\u003cbr\u003e\u003cstrong\u003eBenefits:\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eOpportunity to work for a respected global industry leader\u003c/li\u003e \u003cli\u003eStable, growing business with long-term career prospects\u003c/li\u003e \u003cli\u003eSupportive and collaborative team environment\u003c/li\u003e \u003cli\u003eOngoing product and technical training\u003c/li\u003e \u003cli\u003eAttractive salary package\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eDuties:\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eProvide technical support to customers via phone, video conferencing, email and face-to-face interactions\u003c/li\u003e \u003cli\u003eDiagnose and troubleshoot product issues by testing equipment and replicating faults\u003c/li\u003e \u003cli\u003eLiaise with the overseas technical team to identify and implement solutions\u003c/li\u003e \u003cli\u003eDeliver technical training to customers both onsite (occasionally) and at the Sydney office\u003c/li\u003e \u003cli\u003eProvide product training and support to internal staff members\u003c/li\u003e \u003cli\u003eDevelop technical documentation including user guides, wiring diagrams, cheat sheets and training materials\u003c/li\u003e \u003cli\u003eCreate and maintain technical training videos and support resources\u003c/li\u003e \u003cli\u003eManage product repairs and warranty assessments\u003c/li\u003e \u003cli\u003eMonitor and report on technical projects, goals and outcomes\u003c/li\u003e \u003cli\u003eBuild and maintain strong relationships with customers through exceptional service and support\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eSkills \u0026amp; Experience:\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003ePrevious experience in a technical support, service technician or similar role\u003c/li\u003e \u003cli\u003eMechanical, electrical or electronics experience highly desirable\u003c/li\u003e \u003cli\u003eStrong troubleshooting and fault-finding skills\u003c/li\u003e \u003cli\u003eExcellent verbal and written communication skills\u003c/li\u003e \u003cli\u003eAbility to explain technical concepts to a wide range of audiences\u003c/li\u003e \u003cli\u003eStrong organisational skills with the ability to manage multiple priorities\u003c/li\u003e \u003cli\u003eProficiency with Microsoft Office applications\u003c/li\u003e \u003cli\u003eA proactive and solution-focused approach\u003c/li\u003e \u003cli\u003eHigh attention to detail and strong analytical skills\u003c/li\u003e \u003cli\u003eAbility to work independently and as part of a team\u003c/li\u003e \u003cli\u003eCurrent driver\u0027s licence\u003c/li\u003e \u003cli\u003eMust be currently living in Australia with unrestricted working rights. This position is not suitable for candidates requiring sponsorship now or in the future.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eHow to Apply:\u003c/strong\u003e All applications are to be submitted online - click APPLY. We will be reviewing applications as they are received, so apply today. Please note that only candidates who meet our client\u0027s selection criteria will be contacted.\u003cbr\u003e\u0026nbsp;\u003cbr\u003e\u003cstrong\u003eJob ID: LB614.2\u003c/strong\u003e \u003c/div\u003e \u003cdiv class=\"apply\"\u003e \u003ca class=\"back-link\" href=\"#\" title=\"Back to search results\"\u003eBack to search results\u003c/a\u003e \u003cinput type=\"button\" class=\"ja-button\" data-job-id=\"4480004\" value=\"Apply Now\" title=\"Apply Now\" /\u003e \u003c/div\u003e \u003c/div\u003e "