" \u003cdiv class=\"ja-job-details\"\u003e \u003ch2 class=\"title\"\u003eSenior ServiceNow Manager\u003c/h2\u003e \u003cdiv class=\"meta\"\u003e \u003cul class=\"classifications\"\u003e \u003cli data-id=\"10624\"\u003e Information \u0026amp; Communication Technology \u003c/li\u003e \u003cli data-id=\"10625\"\u003e Management \u003c/li\u003e \u003cli data-id=\"10626\"\u003e New Zealand \u003c/li\u003e \u003cli data-id=\"10627\"\u003e Full Time \u003c/li\u003e \u003c/ul\u003e \u003cp class=\"date-posted\"\u003e 20/10/2026 \u003c/p\u003e \u003c/div\u003e \u003cdiv class=\"description\"\u003e \u003cdiv style=\"text-align:center\"\u003e\u003cstrong\u003eSenior ServiceNow Manager\u003cbr\u003e\u003cbr\u003e\u003c/strong\u003e\u003c/div\u003e \u003cdiv style=\"text-align:center\"\u003e\u003cstrong\u003e|\u0026nbsp;Auckland or Wellington |\u0026nbsp;Hybrid | Permanent |\u003c/strong\u003e\u003c/div\u003e \u003cbr\u003e \u003cbr\u003e We are looking for an experienced \u003cstrong\u003eSenior\u003c/strong\u003e\u0026nbsp;\u003cstrong\u003eServiceNow Manager \u003c/strong\u003e\u0026nbsp;to lead the design and delivery of complex ServiceNow transformation programs across New Zealand.\u003cbr\u003e\u003cbr\u003e This is a senior, client-facing position combining \u003cstrong\u003eServiceNow architecture, consulting, delivery leadership and pre-sales\u003c/strong\u003e. \u003cbr\u003e\u003cbr\u003eYou\u0026rsquo;ll work across major transformation programs, advise senior stakeholders on their ServiceNow strategy and help shape solutions from initial opportunity through to implementation and ongoing platform maturity.\u003cbr\u003e \u003cbr\u003e\u003cstrong\u003eKey Responsibilities\u003c/strong\u003e \u003cul\u003e \u003cli\u003eLead the architecture and delivery of end-to-end ServiceNow solutions across \u003cstrong\u003eITSM, ITOM, CSM, HRSD, SPM, IRM/GRC and emerging AI capabilities\u003c/strong\u003e.\u003c/li\u003e \u003cli\u003eOwn solution architecture across large, complex and multi-workstream ServiceNow transformation programs.\u003c/li\u003e \u003cli\u003eDefine \u003cstrong\u003esolution standards, integration patterns, data models, governance frameworks and delivery approaches\u003c/strong\u003e.\u003c/li\u003e \u003cli\u003eAssess existing ServiceNow environments and identify opportunities around \u003cstrong\u003eplatform optimisation, technical debt, governance and adoption\u003c/strong\u003e.\u003c/li\u003e \u003cli\u003eProvide architecture oversight across integrations between ServiceNow and wider enterprise applications and platforms.\u003c/li\u003e \u003cli\u003eLead solutioning and technical responses for \u003cstrong\u003eRFPs, RFIs, proposals and new client opportunities\u003c/strong\u003e.\u0026nbsp;\u003c/li\u003e \u003cli\u003ePresent proposed ServiceNow solutions, roadmaps and transformation strategies to senior executives and C-suite stakeholders.\u003c/li\u003e \u003c/ul\u003e \u003cbr\u003e\u003cstrong\u003eWhat We\u0027re Looking For\u003c/strong\u003e \u003cul\u003e \u003cli\u003eExtensive experience working within the \u003cstrong\u003eServiceNow ecosystem\u003c/strong\u003e, ideally across large enterprise implementations.\u003c/li\u003e \u003cli\u003eExtensive industry experience with strong technical leadership\u0026nbsp;\u003c/li\u003e \u003cli\u003eStrong background in \u003cstrong\u003eServiceNow solution or technical architecture\u003c/strong\u003e.\u003c/li\u003e \u003cli\u003eHands-on understanding of ServiceNow development technologies, including \u003cstrong\u003eJavaScript and AngularJS\u003c/strong\u003e.\u003c/li\u003e \u003cli\u003eStrong knowledge of \u003cstrong\u003eITIL processes\u003c/strong\u003e.\u003c/li\u003e \u003cli\u003eExperience across several ServiceNow modules such as \u003cstrong\u003eITSM, ITOM, CSM, HRSD, SPM and IRM/GRC\u003c/strong\u003e.\u003c/li\u003e \u003cli\u003eDemonstrated \u003cstrong\u003epre-sales, solutioning, financial budgeting and proposal development\u003c/strong\u003e experience.\u0026nbsp;\u003c/li\u003e \u003cli\u003eServiceNow certifications such as \u003cstrong\u003eCSA, CAD, CIS or CTA\u003c/strong\u003e are highly regarded.\u003c/li\u003e \u003c/ul\u003e We are \u003cstrong\u003eACTIVELY\u003c/strong\u003e interviewing for this position! If you want to learn more, reach out to \u003cstrong\u003eAlec\u003c/strong\u003e on \u003cstrong\u003eawong@genesisit.com.au\u003c/strong\u003e \u003c/div\u003e \u003cdiv class=\"apply\"\u003e \u003ca class=\"back-link\" href=\"#\" title=\"Back to search results\"\u003eBack to search results\u003c/a\u003e \u003cinput type=\"button\" class=\"ja-button\" data-job-id=\"4479861\" value=\"Apply Now\" title=\"Apply Now\" /\u003e \u003c/div\u003e \u003c/div\u003e "