" \u003cdiv class=\"ja-job-details\"\u003e \u003ch2 class=\"title\"\u003eCustomer Service Consultant\u003c/h2\u003e \u003cdiv class=\"meta\"\u003e \u003cul class=\"classifications\"\u003e \u003cli data-id=\"17841\"\u003e Free $0.00 \u003c/li\u003e \u003cli data-id=\"17053\"\u003e Customer Service \u003c/li\u003e \u003cli data-id=\"17054\"\u003e Casual \u003c/li\u003e \u003cli data-id=\"17055\"\u003e Perth \u003c/li\u003e \u003c/ul\u003e \u003cp class=\"date-posted\"\u003e 16/10/2026 \u003c/p\u003e \u003c/div\u003e \u003cul class=\"bullet-points\"\u003e \u003cli\u003eHybrid WFH role, operating from Monday to Sunday between 11am and 10pm.\u003c/li\u003e \u003cli\u003e$34.96 per hour + super + penalties.\u003c/li\u003e \u003cli\u003e26th October start date - apply now!\u003c/li\u003e \u003c/ul\u003e \u003cdiv class=\"description\"\u003e Be part of a team recognised for delivering outstanding customer experiences. The Woolworths Customer Service Hub has proudly won the CSIA Australian Service Excellence Award for Large Contact Centre (2021, 2022, and 2023 and 2025). This is your opportunity to contribute to a high-performing, customer-focused environment.\u003cbr\u003e\u003cbr\u003e\u003cstrong\u003eThe Opportunity\u003c/strong\u003e\u003cbr\u003eWoolworths Group is one of Australia\u0026rsquo;s most respected and established brands and is expanding its Inbound Customer Support Team. They are looking for passionate, customer-focused individuals ready to take the next step in their careers.\u003cbr\u003e\u003cbr\u003eWhether you\u0027re new to the industry or bring years of experience, this is a great opportunity to join a dynamic team where your contribution is valued and your growth supported.\u003cbr\u003e\u003cbr\u003e\u003cstrong\u003eAbout the Role\u003c/strong\u003e\u003cbr\u003eAs a Customer Support Representative, you\u0027ll be the first point of contact for a wide range of customer enquiries. Your role is to provide clear, effective, and empathetic support across various products and services.\u003cbr\u003e\u003cbr\u003e\u003cstrong\u003eKey responsibilities include:\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eManaging inbound customer calls, email and chat\u003c/li\u003e \u003cli\u003eProviding accurate information and solutions\u003c/li\u003e \u003cli\u003eNavigating multiple systems with efficiency\u003c/li\u003e \u003cli\u003eUsing initiative and problem-solving to meet customer needs\u003c/li\u003e \u003c/ul\u003e Training will begin on 26th of October 2026.\u003cbr\u003e \u003cbr\u003e\u003cstrong\u003eKey responsibilities include:\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eManaging inbound customer calls, email and chat.\u003c/li\u003e \u003cli\u003eProviding accurate information and solutions.\u003c/li\u003e \u003cli\u003eNavigating multiple systems with efficiency.\u003c/li\u003e \u003cli\u003eUsing initiative and problem-solving to meet customer needs.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eLocation:\u003c/strong\u003e\u0026nbsp;Training onsite at Kewdale, then WFH available upon competency review and sign off.\u003cbr\u003e\u003cstrong\u003eShifts available:\u0026nbsp;\u003c/strong\u003eRotating roster (after training) between 11am - 10pm, Monday to Sunday.\u003cbr\u003e \u003cstrong\u003eEmployment type:\u003c/strong\u003e Casual role.\u003cbr\u003e \u003cstrong\u003eTraining:\u003c/strong\u003e\u0026nbsp;4 weeks of comprehensive\u0026nbsp; on-site training provided (attending Monday to Friday 9am to 5pm in Kewdale is compulsary).\u003cbr\u003e \u003cbr\u003e\u003cstrong\u003eWhy Join Us?\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eBe part of an award-winning, supportive team culture\u003c/li\u003e \u003cli\u003eWork for one of Australia\u0026rsquo;s leading employers\u003c/li\u003e \u003cli\u003eLearn from industry leaders\u003c/li\u003e \u003cli\u003eAccess professional development opportunities within the wider business\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eCareer Growth and Development\u003c/strong\u003e\u003cbr\u003e Team members have the opportunity to expand their skills and move into different areas of the business, including leadership and specialist roles. If you\u0026rsquo;re looking for a long-term career with real development potential, this is the place to start.\u003cbr\u003e \u003cbr\u003e\u003cstrong\u003eWhat You\u0026rsquo;ll Need\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eAt least 6 months of contact centre experience, or 12+ months in customer service or retail.\u003c/li\u003e \u003cli\u003eStrong communication skills \u0026ndash; verbal and written.\u003c/li\u003e \u003cli\u003eConfidence using multiple systems and managing time effectively.\u003c/li\u003e \u003cli\u003eA proactive, customer-first attitude.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eWork-from-Home Flexibility\u003c/strong\u003e\u003cbr\u003e After your initial training period onsite in Kewdale, you will be eligible to transition into a hybrid work model.\u003cbr\u003e \u003cbr\u003eTo work from home, you\u0026rsquo;ll need:\u003cbr\u003e \u003cul\u003e \u003cli\u003eMinimum internet speed of 28.8 Mbps.\u003c/li\u003e \u003cli\u003eA dedicated desk and ergonomic chair.\u003c/li\u003e \u003cli\u003eA quiet, private workspace.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eApply Now\u003c/strong\u003e\u003cbr\u003e If you\u0026rsquo;re ready to build your career in customer service with a trusted, high-performing brand, we\u0026rsquo;d love to hear from you. Submit your application today and take the next step in your professional journey. \u003c/div\u003e \u003cdiv class=\"apply\"\u003e \u003ca class=\"back-link\" href=\"#\" title=\"Back to search results\"\u003eBack to search results\u003c/a\u003e \u003cinput type=\"button\" class=\"ja-button\" data-job-id=\"4479072\" value=\"Apply Now\" title=\"Apply Now\" /\u003e \u003c/div\u003e \u003c/div\u003e "