" \u003cdiv class=\"ja-job-details\"\u003e \u003ch2 class=\"title\"\u003eCustomer Service Agent\u003c/h2\u003e \u003cdiv class=\"meta\"\u003e \u003cul class=\"classifications\"\u003e \u003cli data-id=\"17841\"\u003e Free $0.00 \u003c/li\u003e \u003cli data-id=\"17053\"\u003e Customer Service \u003c/li\u003e \u003cli data-id=\"17054\"\u003e Casual \u003c/li\u003e \u003cli data-id=\"17055\"\u003e Sydney \u003c/li\u003e \u003c/ul\u003e \u003cp class=\"date-posted\"\u003e 16/10/2026 \u003c/p\u003e \u003c/div\u003e \u003cul class=\"bullet-points\"\u003e \u003cli\u003eStarting 2nd of November - Interview now!\u003c/li\u003e \u003cli\u003eWork from Home available after training\u003c/li\u003e \u003cli\u003e$34.96 per hour + Super + Penalties\u003c/li\u003e \u003c/ul\u003e \u003cdiv class=\"description\"\u003e \u003cstrong\u003e\u003cspan style=\"text-decoration:underline\"\u003eJoin an Award-Winning Customer Support Team\u003c/span\u003e\u003c/strong\u003e\u003cbr\u003e Be part of a team recognised for delivering outstanding customer experiences. The Woolworths Customer Service Hub has proudly won the CSIA Australian Service Excellence Award for Large Contact Centre (2021, 2022, and 2023 and 2025). This is your opportunity to contribute to a high-performing, customer-focused environment.\u003cbr\u003e \u003cbr\u003e \u003cstrong\u003e\u003cspan style=\"text-decoration:underline\"\u003eThe Opportunity\u003c/span\u003e\u003c/strong\u003e\u003cbr\u003e Woolworths Group is one of Australia\u0026rsquo;s most respected and established brands and is expanding its Inbound Customer Support Team. They are looking for passionate, customer-focused individuals ready to take the next step in their careers.\u003cbr\u003e \u003cbr\u003e Whether you\u0027re new to the industry or bring years of experience, this is a great opportunity to join a dynamic team where your contribution is valued and your growth supported.\u003cbr\u003e \u003cbr\u003e \u003cstrong\u003e\u003cspan style=\"text-decoration:underline\"\u003eAbout the Role\u003c/span\u003e\u003c/strong\u003e\u003cbr\u003e As a Customer Support Representative, you\u0027ll be the first point of contact for a wide range of customer enquiries. Your role is to provide clear, effective, and empathetic support across various products and services.\u003cbr\u003e \u003cbr\u003e \u003cstrong\u003e\u003cspan style=\"text-decoration:underline\"\u003eKey responsibilities include:\u003c/span\u003e\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eManaging inbound customer calls, email and chat\u003c/li\u003e \u003cli\u003eProviding accurate information and solutions\u003c/li\u003e \u003cli\u003eNavigating multiple systems with efficiency\u003c/li\u003e \u003cli\u003eUsing initiative and problem-solving to meet customer needs\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eOperating Hours:\u003c/strong\u003e Shifts will be provided on a rotating roster between Monday to Sunday, between 5:00am and 1:00am\u003cstrong\u003e\u003cbr\u003e Location:\u003c/strong\u003e\u0026nbsp;Onsite at Mascot to start then WFH available upon competency review and sign off - 10min walk from Mascot train station, free onsite parking\u003cbr\u003e \u003cstrong\u003eEmployment type:\u003c/strong\u003e\u0026nbsp;Casual role\u003cbr\u003e \u003cstrong\u003eTraining:\u003c/strong\u003e\u0026nbsp;up to 6 weeks of comprehensive onsite training provided\u003cbr\u003e \u003cbr\u003e \u003cstrong\u003e\u003cspan style=\"text-decoration:underline\"\u003eWhy Join Us?\u003c/span\u003e\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eBe part of an award-winning, supportive team culture\u003c/li\u003e \u003cli\u003eWork for one of Australia\u0026rsquo;s leading employers\u003c/li\u003e \u003cli\u003eLearn from industry leaders\u003c/li\u003e \u003cli\u003eAccess professional development opportunities within the wider business\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003e\u003cspan style=\"text-decoration:underline\"\u003eWhat You\u0026rsquo;ll Need\u003c/span\u003e\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eAt least 6 months of contact centre experience, or 12+ months in customer service or retail\u003c/li\u003e \u003cli\u003eStrong communication skills \u0026ndash; verbal and written\u003c/li\u003e \u003cli\u003eConfidence using multiple systems and managing time effectively\u003c/li\u003e \u003cli\u003eA proactive, customer-first attitude\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003e\u003cspan style=\"text-decoration:underline\"\u003eWork-from-Home Flexibility\u003c/span\u003e\u003c/strong\u003e\u003cbr\u003e After training and nesting period you will be onsite at Mascot till sign off, when signed off you may be eligible to transition into a hybrid work model.\u003cbr\u003e \u003cbr\u003e To work from home, you\u0026rsquo;ll need:\u003cbr\u003e \u003cul\u003e \u003cli\u003eMinimum internet speed of 30 - 50 Mbps\u003c/li\u003e \u003cli\u003eA dedicated desk and ergonomic chair\u003c/li\u003e \u003cli\u003eA quiet, private workspace\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003e\u003cspan style=\"text-decoration:underline\"\u003eApply Now\u003c/span\u003e\u003c/strong\u003e\u003cbr\u003e If you\u0026rsquo;re ready to build your career in customer service with a trusted, high-performing brand, we\u0026rsquo;d love to hear from you. Submit your application today and take the next step in your professional journey. \u003c/div\u003e \u003cdiv class=\"apply\"\u003e \u003ca class=\"back-link\" href=\"#\" title=\"Back to search results\"\u003eBack to search results\u003c/a\u003e \u003cinput type=\"button\" class=\"ja-button\" data-job-id=\"4479046\" value=\"Apply Now\" title=\"Apply Now\" /\u003e \u003c/div\u003e \u003c/div\u003e "