" \u003cdiv class=\"ja-job-details\"\u003e \u003ch2 class=\"title\"\u003eCustomer Service \u0026amp; Service Desk Support\u003c/h2\u003e \u003cdiv class=\"meta\"\u003e \u003cul class=\"classifications\"\u003e \u003cli data-id=\"19473\"\u003e Australia \u003c/li\u003e \u003cli data-id=\"19474\"\u003e Victoria \u003c/li\u003e \u003c/ul\u003e \u003cp class=\"date-posted\"\u003e 16/10/2026 \u003c/p\u003e \u003c/div\u003e \u003cul class=\"bullet-points\"\u003e \u003cli\u003e$65,000-$70,000 + Super | Full-Time Permanent | South Melbourne Location\u003c/li\u003e \u003cli\u003eMove from retail or a contact centre into a corporate environment\u003c/li\u003e \u003cli\u003eJoin an established business with 40+ years behind it\u003c/li\u003e \u003c/ul\u003e \u003cdiv class=\"description\"\u003e SMAART Recruitment is partnering with an established Australian telecommunications provider to recruit a \u003cstrong\u003eCustomer Service \u0026amp; Service Desk Support\u0026nbsp;\u003c/strong\u003efor their Melbourne team.\u003cbr\u003e\u003cbr\u003e This is a varied, hands-on role supporting enterprise and government customers with mobile orders, service requests and day-to-day telecommunications needs.\u003cbr\u003e\u003cbr\u003e \u003cstrong\u003eThe role\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eProcess mobile orders, activations, SIM replacements and service changes\u003c/li\u003e \u003cli\u003eRespond to customer requests through Salesforce, email and telephone\u003c/li\u003e \u003cli\u003eCoordinate mobile provisioning and basic troubleshooting\u003c/li\u003e \u003cli\u003eLiaise with Telstra and internal teams to resolve customer requests\u003c/li\u003e \u003cli\u003eAssist with billing enquiries, account administration and reporting\u003c/li\u003e \u003cli\u003eMaintain accurate customer records, spreadsheets and service documentation\u003c/li\u003e \u003cli\u003eHelp with device preparation, stockroom tasks, packing and dispatch when required\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eWe\u0026rsquo;re looking for someone who is:\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eExperienced in customer service, administration or a service desk environment\u003c/li\u003e \u003cli\u003eFriendly and confident communicating with customers, both verbally and in writing\u003c/li\u003e \u003cli\u003eOrganised, reliable and detail-focused\u003c/li\u003e \u003cli\u003eComfortable using Microsoft Office and Excel\u003c/li\u003e \u003cli\u003eQuick to learn new systems, follow procedures and retain training\u003c/li\u003e \u003cli\u003eAble to manage multiple requests and take ownership through to resolution\u003c/li\u003e \u003cli\u003eComfortable working independently during evening shifts\u003c/li\u003e \u003cli\u003eHappy to help across a small team\u003c/li\u003e \u003c/ul\u003e Experience in \u003cstrong\u003eTelstra retail, mobility provisioning, telecommunications or Salesforce\u003c/strong\u003e would be highly regarded.\u003cbr\u003e\u003cbr\u003e Telecommunications experience is \u003cstrong\u003enot essential\u003c/strong\u003e, with training provided to someone who demonstrates strong customer service and administrative skills.\u003cbr\u003e\u003cbr\u003e \u003cstrong\u003eWhat\u0026rsquo;s on offer\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003e\u003cstrong\u003e$65,000\u0026ndash;$70,000 + Super\u003c/strong\u003e, depending on experience\u003c/li\u003e \u003cli\u003eFull-time permanent employment\u003c/li\u003e \u003cli\u003eEstablished business with more than 40 years in telecommunications\u003c/li\u003e \u003cli\u003eSmall, supportive team\u003c/li\u003e \u003cli\u003eTraining and buddy support\u003c/li\u003e \u003cli\u003eExposure to major enterprise and government customers\u003c/li\u003e \u003cli\u003eOpportunity to move from retail or a contact centre into a corporate environment\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eShifts and working arrangements\u003c/strong\u003e\u003cbr\u003e Monday\u0026ndash;Friday shifts rotate across the following Melbourne times:\u003cbr\u003e \u003cul\u003e \u003cli\u003e\u003cstrong\u003e7:30am\u0026ndash;3:30pm\u003c/strong\u003e\u003c/li\u003e \u003cli\u003e\u003cstrong\u003e8:30am\u0026ndash;4:30pm\u003c/strong\u003e\u003c/li\u003e \u003cli\u003e\u003cstrong\u003e10am\u0026ndash;6pm\u003c/strong\u003e\u003c/li\u003e \u003cli\u003e\u003cstrong\u003e1pm\u0026ndash;9pm\u003c/strong\u003e, worked from home\u003c/li\u003e \u003c/ul\u003e Flexibility to work the rotating roster is essential.\u003cbr\u003e\u003cbr\u003e The role also includes paid weekend on-call approximately \u003cstrong\u003eone weekend in four or five\u003c/strong\u003e, covering \u003cstrong\u003eSaturday and Sunday, 9am\u0026ndash;5pm\u003c/strong\u003e. You\u0026rsquo;ll check tickets from home roughly hourly and action requests as needed, rather than work continuously throughout the day. On-call duties are paid in addition to your normal salary.\u003cbr\u003e\u003cbr\u003e If you enjoy helping customers, learning new systems and getting things sorted, we\u0026rsquo;d love to hear from you.\u003cbr\u003e\u003cbr\u003e \u003cstrong\u003eAPPLY NOW\u003c/strong\u003e, or reach out to Charlie at SMAART Recruitment on 03 8637 4444 or \u003cstrong\u003echarlie@smaart.com.au\u003c/strong\u003e for a confidential discussion. \u003c/div\u003e \u003cdiv class=\"apply\"\u003e \u003ca class=\"back-link\" href=\"#\" title=\"Back to search results\"\u003eBack to search results\u003c/a\u003e \u003cinput type=\"button\" class=\"ja-button\" data-job-id=\"4478975\" value=\"Apply Now\" title=\"Apply Now\" /\u003e \u003c/div\u003e \u003c/div\u003e "