" \u003cdiv class=\"ja-job-details\"\u003e \u003ch2 class=\"title\"\u003eCustomer Care Consultant\u003c/h2\u003e \u003cdiv class=\"meta\"\u003e \u003cul class=\"classifications\"\u003e \u003cli data-id=\"19473\"\u003e Australia \u003c/li\u003e \u003cli data-id=\"19474\"\u003e South Australia \u003c/li\u003e \u003c/ul\u003e \u003cp class=\"date-posted\"\u003e 15/10/2026 \u003c/p\u003e \u003c/div\u003e \u003cul class=\"bullet-points\"\u003e \u003cli\u003eHelp save lives through meaningful customer conversations\u003c/li\u003e \u003cli\u003eOutbound calls to support essential donation appointments\u003c/li\u003e \u003cli\u003e$37.50 p/hr + Super | CBD location | 3-month contract, potential for extention\u003c/li\u003e \u003c/ul\u003e \u003cdiv class=\"description\"\u003e \u003cdiv style=\"text-align:justify\"\u003eAre you looking for a customer service role where every conversation has a purpose?\u003cbr\u003e\u003cbr\u003e\u003c/div\u003e \u003cdiv style=\"text-align:justify\"\u003eWe are currently recruiting for an \u003cstrong\u003eurgent intake of Outbound Customer Service Representatives\u003c/strong\u003e to join a leading not-for-profit organisation that plays a critical role in supporting the health and wellbeing of communities across Australia.\u003cbr\u003e\u003cbr\u003e\u003c/div\u003e \u003cdiv style=\"text-align:justify\"\u003eThis is an opportunity to be part of a team that helps ensure vital community services can continue by connecting with existing and potential donors, having meaningful conversations, and booking appointments that make a real difference.\u003cbr\u003e\u003cbr\u003e\u003c/div\u003e \u003cdiv style=\"text-align:justify\"\u003eAs part of this important campaign, you will be making outbound calls to members of the community to encourage and schedule appointments, provide information, and deliver a positive customer experience.\u003cbr\u003e\u003cbr\u003e\u003c/div\u003e \u003cdiv style=\"text-align:justify\"\u003e\u003cstrong\u003eWhat\u0026rsquo;s in it for you?\u003c/strong\u003e\u003c/div\u003e \u003cdiv style=\"text-align:justify\"\u003e \u003cul\u003e \u003cli\u003e$37.50 per hour + Super with weekly pay\u003c/li\u003e \u003cli\u003eImmediate start opportunities available\u0026nbsp;\u003c/li\u003e \u003cli\u003e3-month temporary contract with potential to transition into a permanent role\u003c/li\u003e \u003cli\u003eFamily friendly hours of 9-5 Monday to Friday\u003c/li\u003e \u003cli\u003eCBD location close to public transport\u003c/li\u003e \u003cli\u003eFull training and ongoing support provided\u003c/li\u003e \u003cli\u003eWork within a supportive, purpose-driven team\u003c/li\u003e \u003cli\u003eA role where your conversations directly contribute to a meaningful cause\u003c/li\u003e \u003cli\u003eOpportunity to develop your customer service and communication skills\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eThe Role\u003cbr\u003e\u003cbr\u003e\u003c/strong\u003e\u003c/div\u003e \u003cdiv style=\"text-align:justify\"\u003eAs an \u003cstrong\u003eOutbound Customer Service Representative\u003c/strong\u003e, you will play an important role in helping connect people with a service that supports the wider community.\u003cbr\u003e\u003cbr\u003e\u003c/div\u003e \u003cdiv style=\"text-align:justify\"\u003eYour responsibilities will include:\u003c/div\u003e \u003cdiv style=\"text-align:justify\"\u003e \u003cul\u003e \u003cli\u003eMaking outbound calls to community members\u003c/li\u003e \u003cli\u003eNo cold calling. No sales targets. Just meaningful conversations that help make a difference.\u003c/li\u003e \u003cli\u003eEngaging in friendly and meaningful conversations\u003c/li\u003e \u003cli\u003eBooking and managing appointments\u003c/li\u003e \u003cli\u003eProviding information and answering questions professionally\u003c/li\u003e \u003cli\u003eUpdating customer details and records accurately\u003c/li\u003e \u003cli\u003eDelivering a high level of customer service with every interaction\u003c/li\u003e \u003c/ul\u003e You will be someone who enjoys speaking with people, building rapport quickly, and understanding the importance of providing a positive experience.\u003cbr\u003e\u003cbr\u003e\u003c/div\u003e \u003cdiv style=\"text-align:justify\"\u003e\u003cstrong\u003eKey Requirements\u003c/strong\u003e\u003c/div\u003e \u003cdiv style=\"text-align:justify\"\u003e \u003cul\u003e \u003cli\u003ePrevious experience in a contact centre, administration, sales, or a similar role is nessesary\u0026nbsp;\u003c/li\u003e \u003cli\u003eConfident communication skills and the ability to build rapport over the phone\u003c/li\u003e \u003cli\u003eComfortable making outbound calls and engaging with a wide range of people\u003c/li\u003e \u003cli\u003eStrong attention to detail and ability to update systems accurately\u003c/li\u003e \u003cli\u003ePositive attitude with a genuine desire to contribute to a meaningful cause\u003c/li\u003e \u003cli\u003eAbility to learn new systems and processes quickly\u003c/li\u003e \u003c/ul\u003e If you are looking for a role where your work has real impact and your conversations can help support an essential community service, we want to hear from you. Apply today to be considered for this urgent intake.\u003cbr\u003e\u003cbr\u003e\u003c/div\u003e \u003cdiv style=\"text-align:justify\"\u003eFor any further questions, you can reach Hollie at hollie@smaart.com.au\u003c/div\u003e \u003c/div\u003e \u003cdiv class=\"apply\"\u003e \u003ca class=\"back-link\" href=\"#\" title=\"Back to search results\"\u003eBack to search results\u003c/a\u003e \u003cinput type=\"button\" class=\"ja-button\" data-job-id=\"4478698\" value=\"Apply Now\" title=\"Apply Now\" /\u003e \u003c/div\u003e \u003c/div\u003e "