" \u003cdiv class=\"ja-job-details\"\u003e \u003ch2 class=\"title\"\u003eCustomer Service Consultant\u003c/h2\u003e \u003cdiv class=\"meta\"\u003e \u003cul class=\"classifications\"\u003e \u003cli data-id=\"19473\"\u003e Australia \u003c/li\u003e \u003cli data-id=\"19474\"\u003e Victoria \u003c/li\u003e \u003c/ul\u003e \u003cp class=\"date-posted\"\u003e 14/10/2026 \u003c/p\u003e \u003c/div\u003e \u003cul class=\"bullet-points\"\u003e \u003cli\u003eInbound phone-based position, temporary with potential for permanency!\u003c/li\u003e \u003cli\u003eMelbourne CBD, Hybrid - 3 days WFH, 2 days in the office.\u003c/li\u003e \u003cli\u003eStarting ASAP, Monday-Friday, $36.82ph + super.\u003c/li\u003e \u003c/ul\u003e \u003cdiv class=\"description\"\u003e We are excited to be recruiting for a \u003cstrong\u003eCustomer Service Consultant\u003c/strong\u003e\u0026nbsp;to join a leading Australian organisation specialising in employee benefits and salary packaging solutions.\u003cbr\u003e\u003cbr\u003e This is a fantastic opportunity to join an established business that prides itself on delivering exceptional customer service while fostering a supportive and collaborative workplace culture.\u003cbr\u003e\u003cbr\u003e Working within a busy inbound contact centre environment, you\u0027ll be responsible for assisting customers with a variety of enquiries across phone and digital channels. The focus of this position is on providing a positive customer experience, resolving enquiries efficiently and ensuring customers receive accurate information and support.\u003cbr\u003e\u003cbr\u003e We are looking for someone who genuinely enjoys helping people, has excellent communication skills and takes pride in delivering exceptional customer service. You\u0027ll be someone who is confident navigating multiple systems, enjoys problem-solving and can remain calm and professional in a fast-paced environment.\u003cbr\u003e\u003cbr\u003e \u003cspan style=\"text-decoration:underline\"\u003e\u003cstrong\u003eAbout the Role \u0026amp; Key Points\u003c/strong\u003e\u003c/span\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eTemporary position working full-time hours, Monday\u0026ndash;Friday.\u003c/li\u003e \u003cli\u003eWorking across a rotating roster between 8am and 8pm.\u003c/li\u003e \u003cli\u003eHybrid opportunity, \u003cstrong\u003eworking 2 days a week in the office and 3 days\u003c/strong\u003e from home after the training period.\u003c/li\u003e \u003cli\u003eExcellent training period, with up to 12 weeks of support and training to set you up for success in the role. Please note that you may be required to work fully office-based for approximately the first month before transitioning to the hybrid working structure.\u003c/li\u003e \u003cli\u003eMelbourne CBD location.\u003c/li\u003e \u003cli\u003e\u003cstrong\u003e$36.82ph + superannuation\u003c/strong\u003e, with the potential for permanency in the future.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eAs a Customer Service Advisor, your responsibilities will include:\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eHandling inbound customer enquiries across phone and digital channels, providing friendly and professional support.\u003c/li\u003e \u003cli\u003eTaking ownership of customer enquiries and aiming to resolve issues during the first interaction wherever possible.\u003c/li\u003e \u003cli\u003eProviding clear and accurate information to customers, including explaining next steps and expected timeframes.\u003c/li\u003e \u003cli\u003eNavigating multiple systems while maintaining accurate customer records and case notes.\u003c/li\u003e \u003cli\u003eIdentifying more complex enquiries and escalating these to the appropriate team when required.\u003c/li\u003e \u003cli\u003eManaging customer concerns and complaints with empathy, professionalism and a solutions-focused approach.\u003c/li\u003e \u003cli\u003eWorking towards individual and team performance targets while maintaining a high standard of customer service.\u003c/li\u003e \u003c/ul\u003e \u003cspan style=\"text-decoration:underline\"\u003e\u003cstrong\u003eAbout You\u003c/strong\u003e\u003c/span\u003e\u003cbr\u003e We are looking for someone who is passionate about customer service and enjoys working in a fast-paced, team-oriented environment.\u003cbr\u003e\u003cbr\u003e \u003cstrong\u003eTo be successful in this position, you will have:\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003ePrevious experience in a customer service or contact centre environment.\u003c/li\u003e \u003cli\u003eExcellent verbal and written communication skills, with a friendly and professional approach.\u003c/li\u003e \u003cli\u003eStrong problem-solving skills and the ability to take ownership of customer enquiries.\u003c/li\u003e \u003cli\u003eConfidence navigating multiple systems and maintaining accurate customer information.\u003c/li\u003e \u003cli\u003eThe ability to remain calm, resilient and empathetic when handling challenging conversations.\u003c/li\u003e \u003cli\u003eA positive attitude, willingness to learn and a genuine passion for helping customers.\u003c/li\u003e \u003c/ul\u003e \u003cem\u003ePlease note if successful you would need to be comfortable completing background checks.\u003cbr\u003e \u003c/em\u003e\u003cbr\u003e \u003cem\u003eOnly shortlisted candidates will be contacted.\u003cbr\u003e \u003c/em\u003e\u003cbr\u003e If you are available to commence a role ASAP, please click \u0027Apply\u0027 or contact Georgina at SMAART Recruitment if you have any specific questions. 0431 293 145 | georgina@smaart.com.au\u003cbr\u003e \u0026nbsp;\u0026nbsp; \u003c/div\u003e \u003cdiv class=\"apply\"\u003e \u003ca class=\"back-link\" href=\"#\" title=\"Back to search results\"\u003eBack to search results\u003c/a\u003e \u003cinput type=\"button\" class=\"ja-button\" data-job-id=\"4478441\" value=\"Apply Now\" title=\"Apply Now\" /\u003e \u003c/div\u003e \u003c/div\u003e "