" \u003cdiv class=\"ja-job-details\"\u003e \u003ch2 class=\"title\"\u003eApplication Support Analyst\u003c/h2\u003e \u003cdiv class=\"meta\"\u003e \u003cul class=\"classifications\"\u003e \u003cli data-id=\"14768\"\u003e IT \u0026amp; Telecomms \u003c/li\u003e \u003cli data-id=\"14769\"\u003e Help Desk / Support \u003c/li\u003e \u003cli data-id=\"14770\"\u003e Otago \u003c/li\u003e \u003cli data-id=\"14771\"\u003e Permanent / Full Time \u003c/li\u003e \u003c/ul\u003e \u003cp class=\"date-posted\"\u003e 14/10/2026 \u003c/p\u003e \u003c/div\u003e \u003cul class=\"bullet-points\"\u003e \u003cli\u003eSupport business-critical applications across Skyline\u0026#39;s international operations\u003c/li\u003e \u003cli\u003eWork with retail, reservations and POS systems in a global tourism business\u003c/li\u003e \u003cli\u003eJoin a collaborative technology team based in Queenstown\u003c/li\u003e \u003c/ul\u003e \u003cdiv class=\"description\"\u003e \u003cstrong\u003eThe Opportunity\u003c/strong\u003e\u003cbr\u003e RWA People is partnering with Skyline Enterprises, one of New Zealand\u0027s leading tourism operators, to recruit an Application Support Analyst for their Queenstown-based technology team.\u003cbr\u003e With operations across New Zealand and internationally, Skyline is an established and growing tourism business, offering the opportunity to support the systems that keep its attractions and customer experiences running smoothly.\u003cbr\u003e Reporting to the Product Manager \u0026ndash; Retail and Reservations, you\u0027ll provide technical application support across Skyline\u0027s global operations, working closely with operational teams, technology specialists and external vendors.\u003cbr\u003e This is a great opportunity for someone with application support experience who enjoys solving problems, working with people and improving how business systems operate.\u003cbr\u003e \u003cbr\u003e\u003cstrong\u003eWhat You\u0027ll Be Doing\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eProviding Level 1 and Level 2 support for retail, reservations and ticketing\u0026nbsp;POS applications.\u003c/li\u003e \u003cli\u003eInvestigating application issues, troubleshooting problems and identifying root causes.\u003c/li\u003e \u003cli\u003eSupporting application configuration, user administration, system upgrades and deployments.\u003c/li\u003e \u003cli\u003eWorking with software vendors and internal teams to resolve technical issues.\u003c/li\u003e \u003cli\u003eAssisting with application testing, change requests and software releases.\u003c/li\u003e \u003cli\u003eIdentifying opportunities to improve application performance, processes and user experience.\u003c/li\u003e \u003cli\u003eSupporting and guiding business users across Skyline\u0027s international operations.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eWhat We\u0027re Looking For\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eAt least 3 years\u0027 experience in application support, systems support or a related technical support role.\u003c/li\u003e \u003cli\u003eExperience troubleshooting and supporting business applications, ideally in a multi-site environment.\u003c/li\u003e \u003cli\u003eGood understanding of application configuration, incident management and problem resolution.\u003c/li\u003e \u003cli\u003eExposure to retail, reservations and ticketing\u0026nbsp;POS systems would be advantageous.\u003c/li\u003e \u003cli\u003eExperience with service desk tools, software testing or Azure DevOps would be beneficial.\u003c/li\u003e \u003cli\u003eStrong communication skills and the ability to work with both technical and non-technical stakeholders.\u003c/li\u003e \u003cli\u003eA proactive, practical approach to problem-solving and a genuine interest in technology.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eWhy Skyline?\u003c/strong\u003e\u003cbr\u003e Skyline offers the opportunity to work within a well-established international tourism business, supporting applications used across its global operations.\u003cbr\u003e You\u0027ll join a friendly, down-to-earth team where collaboration, initiative and continuous improvement are valued, while enjoying the lifestyle that comes with living and working in Queenstown.\u003cbr\u003e \u003cstrong\u003eInterested?\u003c/strong\u003e\u003cbr\u003e If you have experience supporting business applications and are looking for an opportunity to develop your career within a global organisation, we\u0027d love to hear from you.\u003cbr\u003e\u003cbr\u003e\u003cstrong\u003eOnly people with the right to live and work in New Zealand may apply for this role. For this position, you must be willing to relocate to Queenstown.\u003cbr\u003e\u0026nbsp;\u0026nbsp;\u0026nbsp;\u003cbr\u003eDon\u0027t forget to visit our website for more vacancies and job opportunities at www.rwa.co.nz\u003cbr\u003e\u0026nbsp;\u0026nbsp;\u003cbr\u003eJob Reference number:SD-4084040\u003c/strong\u003e \u003c/div\u003e \u003cdiv class=\"apply\"\u003e \u003ca class=\"back-link\" href=\"#\" title=\"Back to search results\"\u003eBack to search results\u003c/a\u003e \u003cinput type=\"button\" class=\"ja-button\" data-job-id=\"4478358\" value=\"Apply Now\" title=\"Apply Now\" /\u003e \u003c/div\u003e \u003c/div\u003e "