" \u003cdiv class=\"ja-job-details\"\u003e \u003ch2 class=\"title\"\u003eSupport Engineer - L2\u003c/h2\u003e \u003cdiv class=\"meta\"\u003e \u003cul class=\"classifications\"\u003e \u003cli data-id=\"13796\"\u003e IT \u0026amp; Telecomms \u003c/li\u003e \u003cli data-id=\"13797\"\u003e Permanent / Full Time \u003c/li\u003e \u003cli data-id=\"13798\"\u003e Auckland \u003c/li\u003e \u003c/ul\u003e \u003cp class=\"date-posted\"\u003e 13/10/2026 \u003c/p\u003e \u003c/div\u003e \u003cul class=\"bullet-points\"\u003e \u003cli\u003e$70K-$80K salary + achievable $5K performance bonus\u003c/li\u003e \u003cli\u003eNew Zealand MSP experience essential, ideally 2-4 years\u003c/li\u003e \u003cli\u003eStep into a stronger L2 role with broader infrastructure exposure\u003c/li\u003e \u003c/ul\u003e \u003cdiv class=\"description\"\u003e We\u0027re recruiting for an L2 Support Engineer to join an established IT services team based at its Auckland CBD Head Office.\u003cbr\u003e This opportunity is particularly suited to someone who has spent the last few years working within a New Zealand managed service provider (MSP) environment and is ready to take the next step in their technical career.\u003cbr\u003e\u003cbr\u003e You may already be working at L2, or you could be an experienced L1 engineer who regularly handles more complex technical issues and is ready for greater responsibility.\u003cbr\u003e\u003cbr\u003e What matters most is your ability to troubleshoot, think logically, take ownership and resolve problems rather than simply escalating them.\u003cbr\u003e You\u0027ll be working across multiple customer environments, supporting a broad range of Microsoft technologies, networking and infrastructure. The environment is busy, varied and customer-focused, with plenty of opportunity to further develop your technical skills.\u003cbr\u003e\u003cbr\u003e \u003cstrong\u003eWhat you\u0027ll be doing\u003cbr\u003e\u003c/strong\u003e \u003cul\u003e \u003cli\u003eTaking ownership of escalated technical issues and service requests\u003c/li\u003e \u003cli\u003eTroubleshooting Microsoft 365, Active Directory, Entra ID and Intune environments\u003c/li\u003e \u003cli\u003eDiagnosing Windows desktop, Windows Server and application issues\u003c/li\u003e \u003cli\u003eInvestigating networking problems involving DNS, DHCP, TCP/IP, VPNs and connectivity\u003c/li\u003e \u003cli\u003eSupporting virtualisation, backup and broader infrastructure environments\u003c/li\u003e \u003cli\u003eIdentifying root causes and implementing effective, lasting solutions\u003c/li\u003e \u003cli\u003eManaging multiple customer environments and competing priorities\u003c/li\u003e \u003cli\u003eResolving incidents independently where appropriate, involving senior engineers when genuinely required\u003c/li\u003e \u003cli\u003eManaging tickets through to resolution within agreed SLAs\u003c/li\u003e \u003cli\u003eProviding remote and onsite customer support\u003c/li\u003e \u003cli\u003eMaintaining accurate documentation, technical notes and customer communication\u003c/li\u003e \u003cli\u003eAssisting with occasional after-hours support and infrastructure projects\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eWhat we\u0027re looking for\u003c/strong\u003e \u003cbr\u003e\u003cbr\u003ePrevious experience working for a New Zealand-based MSP, supporting external customers, is essential.\u003cbr\u003e\u003cbr\u003e Ideally, you\u0027ll have approximately 2\u0026ndash;4 years of experience in an MSP technical support environment, with a solid Microsoft foundation and the ability to troubleshoot beyond everyday desktop issues.\u003cbr\u003e\u003cbr\u003e You don\u0027t need to be a senior infrastructure engineer, but you must have demonstrated technical ability and be comfortable investigating issues across different systems and technologies.\u003cbr\u003e\u003cbr\u003e We\u0027re particularly interested in experience across:\u003cbr\u003e \u003cul\u003e \u003cli\u003eMicrosoft 365, Exchange Online, Teams and SharePoint\u003c/li\u003e \u003cli\u003eActive Directory, Entra ID / Azure AD and Group Policy\u003c/li\u003e \u003cli\u003eMicrosoft Intune and endpoint management\u003c/li\u003e \u003cli\u003eWindows Server administration and troubleshooting\u003c/li\u003e \u003cli\u003eNetworking fundamentals, including DNS, DHCP, TCP/IP and VPNs\u003c/li\u003e \u003cli\u003eVirtualisation technologies such as VMware or Hyper-V\u003c/li\u003e \u003cli\u003eBackup, recovery and imaging technologies\u003c/li\u003e \u003cli\u003eMSP ticketing and monitoring tools such as ConnectWise or Kaseya\u003c/li\u003e \u003c/ul\u003e You won\u0027t necessarily have extensive experience across every technology listed. However, you should have strong troubleshooting fundamentals, genuine hands-on experience and the confidence to work through technical problems independently.\u003cbr\u003e You\u0027ll also bring:\u003cbr\u003e \u003cul\u003e \u003cli\u003eA logical, methodical approach to troubleshooting and problem-solving\u003c/li\u003e \u003cli\u003eStrong customer communication and service delivery skills\u003c/li\u003e \u003cli\u003eExperience working across multiple clients and managing SLAs\u003c/li\u003e \u003cli\u003eThe ability to take ownership rather than simply passing issues along\u003c/li\u003e \u003cli\u003eA willingness to learn and develop broader infrastructure capability\u003c/li\u003e \u003cli\u003eA current full New Zealand driver\u0027s licence\u003c/li\u003e \u003cli\u003eThe ability to work full-time from the Auckland CBD office and attend customer sites as required\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eWhat\u0027s on offer\u003c/strong\u003e \u003cul\u003e \u003cli\u003e$70,000\u0026ndash;$80,000 salary, depending on experience\u003c/li\u003e \u003cli\u003eAdditional achievable $5,000 performance bonus\u003c/li\u003e \u003cli\u003eEstablished MSP environment with varied customers and technologies\u003c/li\u003e \u003cli\u003eGreater responsibility and opportunities to develop your L2 capabilities\u003c/li\u003e \u003cli\u003eExposure to Microsoft infrastructure, networking, servers and virtualisation\u003c/li\u003e \u003cli\u003eSupportive technical team with access to experienced senior engineers\u003c/li\u003e \u003cli\u003eAuckland CBD-based position\u003c/li\u003e \u003c/ul\u003e Ready for the next step? If you\u0027ve developed a solid technical foundation within a New Zealand MSP and are looking for an opportunity to take on more challenging L2 responsibilities, we\u0027d be interested in hearing from you.\u003cbr\u003e We\u0027re particularly keen to hear from engineers who are already resolving more complex issues than their current job title might suggest.\u003cbr\u003e\u003cbr\u003e \u003cstrong\u003eImportant information for previous applicants\u003c/strong\u003e \u003cbr\u003eIf you\u0027ve previously applied for this Support Engineer - L2 opportunity through Rockit Recruitment, there is no need to reapply. Your application is already on file.\u003cbr\u003e\u003cbr\u003e We are particularly interested in receiving applications from candidates with demonstrated New Zealand MSP experience and hands-on technical troubleshooting capability. \u003c/div\u003e \u003cdiv class=\"apply\"\u003e \u003ca class=\"back-link\" href=\"#\" title=\"Back to search results\"\u003eBack to search results\u003c/a\u003e \u003cinput type=\"button\" class=\"ja-button\" data-job-id=\"4478060\" value=\"Apply Now\" title=\"Apply Now\" /\u003e \u003c/div\u003e \u003c/div\u003e "