" \u003cdiv class=\"ja-job-details\"\u003e \u003ch2 class=\"title\"\u003eBusiness Relationship Manager\u003c/h2\u003e \u003cdiv class=\"meta\"\u003e \u003cul class=\"classifications\"\u003e \u003cli data-id=\"19743\"\u003e Sales \u0026amp; Account Management \u003c/li\u003e \u003cli data-id=\"19744\"\u003e Key Account Manager \u003c/li\u003e \u003cli data-id=\"19745\"\u003e All Melbourne \u003c/li\u003e \u003cli data-id=\"19747\"\u003e Bayside \u0026amp; South Eastern Suburbs \u003c/li\u003e \u003cli data-id=\"19746\"\u003e Permanent / Full Time \u003c/li\u003e \u003c/ul\u003e \u003cp class=\"date-posted\"\u003e 13/10/2026 \u003c/p\u003e \u003c/div\u003e \u003cdiv class=\"description\"\u003e \u003cdiv\u003e \u003cdiv\u003e \u003cdiv\u003e \u003cdiv\u003eOur client, a leading provider of commercial cleaning services, with offices in every state of Australia, as well as in America and New Zealand. They serve a variety of sectors, including educational institutions, retail establishments, medical facilities, and sporting stadiums, among others. Their reputation in the industry is second to none.\u003cbr\u003e\u003cbr\u003eThe Business Relationship Manager will oversee the implementation and enforcement of the Franchise Program, responsibilities include managing the operational functions, maintaining communication with franchisees, and ensuring adherence to policies and procedures for smooth office operations. This is varied role also encompasses fostering relationships, ensuring compliance, and providing training and support to franchisees while addressing operational challenges.\u003cbr\u003e\u0026nbsp;\u003cbr\u003e\u003cstrong\u003eWhat\u0027s great about this role:\u0026nbsp;\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eAutonomous position allowing geographic flexibility.\u003c/li\u003e \u003cli\u003eCompany car + tools of the trade + generous commission structure.\u003c/li\u003e \u003cli\u003eOpportunity to develop within the franchise cleaning business.\u003c/li\u003e \u003cli\u003eEngage in meaningful work that impacts various industries.\u003c/li\u003e \u003cli\u003eSupportive environment encouraging team collaboration.\u0026nbsp;\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eDuties:\u0026nbsp;\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eEnsure effective implementation of Franchise operations and policies.\u003c/li\u003e \u003cli\u003eConduct franchisee training during account transitions.\u003c/li\u003e \u003cli\u003eMaintain necessary documentation for franchise operations.\u003c/li\u003e \u003cli\u003eCommunicate daily with franchisees to monitor performance.\u003c/li\u003e \u003cli\u003eCoordinate socialisation of franchisees with customers.\u003c/li\u003e \u003cli\u003eConduct site inspections and recommend improvements.\u003c/li\u003e \u003cli\u003eManage customer complaints and document resolutions.\u003c/li\u003e \u003cli\u003eAssist in achieving franchise compliance with operational standards.\u0026nbsp;\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eSkills and Experiences:\u0026nbsp;\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eHigher education qualification in a relevant field or equivalent experience in a commercial environment.\u003c/li\u003e \u003cli\u003eMinimum 3-5 years of experience in providing high level\u0026nbsp;operations support.\u003c/li\u003e \u003cli\u003eExperience and understanding of compliance support processes.\u003c/li\u003e \u003cli\u003eStrong initiative and discretion in professional settings.\u003c/li\u003e \u003cli\u003eProficient in presentation software and spreadsheet applications.\u003c/li\u003e \u003cli\u003eStrong rapport building and negotiation skills\u003c/li\u003e \u003cli\u003eExcellent communication skills for diverse interactions.\u003c/li\u003e \u003cli\u003eKnowledge of WH\u0026amp;S and Environmental workplace standards..\u003c/li\u003e \u003c/ul\u003e \u003c/div\u003e \u003c/div\u003e \u003c/div\u003e \u003c/div\u003e \u0026nbsp;\u003cbr\u003e \u0026nbsp;\u0026nbsp; \u003c/div\u003e \u003cdiv class=\"apply\"\u003e \u003ca class=\"back-link\" href=\"#\" title=\"Back to search results\"\u003eBack to search results\u003c/a\u003e \u003cinput type=\"button\" class=\"ja-button\" data-job-id=\"4478021\" value=\"Apply Now\" title=\"Apply Now\" /\u003e \u003c/div\u003e \u003c/div\u003e "