" \u003cdiv class=\"ja-job-details\"\u003e \u003ch2 class=\"title\"\u003eCustomer Retention \u0026amp; Sales Specialist | Fast Scaling Agritech player | Hybrid\u003c/h2\u003e \u003cdiv class=\"meta\"\u003e \u003cul class=\"classifications\"\u003e \u003cli data-id=\"11806\"\u003e Sales \u0026amp; Account Management \u003c/li\u003e \u003cli data-id=\"11807\"\u003e Telesales \u003c/li\u003e \u003cli data-id=\"11808\"\u003e NSW Other \u003c/li\u003e \u003cli data-id=\"11809\"\u003e Permanent / Full Time \u003c/li\u003e \u003c/ul\u003e \u003cp class=\"date-posted\"\u003e 13/10/2026 \u003c/p\u003e \u003c/div\u003e \u003cul class=\"bullet-points\"\u003e \u003cli\u003eWork from home or Hybrid. Byron Bay Location\u003c/li\u003e \u003cli\u003eMake a real impact through sales and customer retention\u003c/li\u003e \u003cli\u003eAustralia\u0026#39;s fastest growing paddock to plate business\u003c/li\u003e \u003c/ul\u003e \u003cdiv class=\"description\"\u003e Love talking to people, enjoy a bit of sales and aren\u0027t afraid to pick up the phone? This could be the role for you!\u003cbr\u003e\u003cbr\u003eWhat started as a small family farm is now Australia\u0027s fastest-growing paddock-to-plate business \u0026mdash; and they\u0027re just getting started.\u003cbr\u003e\u003cbr\u003e Based from beautiful Byron Bay, this fast scaling multi-million dollar AgriTech player sells premium Wagyu and Angus beef direct to Australian families, cutting out the middleman and reconnecting people with where their food actually comes from. But they\u0027re not just a beef business. They\u0027re building a modern agricultural company \u0026mdash; combining regenerative farming, AI, automation and world-class customer experience \u0026mdash; to create something that hasn\u0027t been done before.\u003cbr\u003e\u003cbr\u003eWe are\u0026nbsp;looking for a confident, proactive and organised person to join the team in a varied role combining phone-based sales, customer service and administration.\u0026nbsp;You\u0027ll be helping customers get their payments sorted, turning potential cancellations into completed sales and reconnecting with previous customers to generate repeat business.\u003cbr\u003e\u003cbr\u003e We\u0027re looking for someone who enjoys a conversation, can handle a little pushback and likes the satisfaction of getting a result. You don\u0027t need to be a sales superstar, but you do need to be comfortable on the phone, willing to learn and motivated to make things happen. Experience in phone based sales, customer retention, collections or a similar role is required.\u003cbr\u003e\u003cbr\u003e \u003cstrong\u003eWhat you\u0027ll be doing:\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003e\u003cstrong\u003eFollow up outstanding payments:\u003c/strong\u003e Call customers with overdue invoices, discuss payment options and follow up on commitments.\u003c/li\u003e \u003cli\u003e\u003cstrong\u003eHelp save sales:\u003c/strong\u003e Speak with customers who want to change or cancel an order and explore ways to keep their business.\u003c/li\u003e \u003cli\u003e\u003cstrong\u003eGenerate repeat business:\u003c/strong\u003e Reach out to previous customers, understand what they need and encourage them to order again.\u003c/li\u003e \u003cli\u003e\u003cstrong\u003eBuild customer relationships:\u003c/strong\u003e Handle questions, work through objections and find practical solutions that work for both the customer and the business.\u003c/li\u003e \u003cli\u003e\u003cstrong\u003eKeep everything organised:\u003c/strong\u003e Update customer records, process order changes, record conversations and make sure follow-ups aren\u0027t missed.\u003c/li\u003e \u003cli\u003e\u003cstrong\u003eSupport the wider team:\u003c/strong\u003e Work with our operations and accounts teams to resolve queries and keep orders moving.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eWhat\u0027s on offer?\u003c/strong\u003e \u003cul\u003e \u003cli\u003e$75,000 + super, with a performance bonus of up to $10,000.\u003c/li\u003e \u003cli\u003eWork predominantly from home, or enjoy a hybrid working arrangement.\u003c/li\u003e \u003cli\u003eMonday to Friday 8am\u0026ndash;4 pm\u003c/li\u003e \u003cli\u003eA varied role where you can develop your sales, negotiation and customer relationship skills.\u003c/li\u003e \u003cli\u003eThe opportunity to see the direct impact of your work and be rewarded for achieving results.\u003c/li\u003e \u003cli\u003eA supportive team with regular catch-ups and collaboration.\u003c/li\u003e \u003cli\u003eA role that offers variety, responsibility and room to grow your skills\u003c/li\u003e \u003c/ul\u003e You\u0027ll need to attend our Byron Bay office at least once a month, along with weekly team catch-ups with colleagues via phone and video.\u0026nbsp;\u003cbr\u003e\u003cbr\u003eIf you\u0027re friendly, determined and comfortable having conversations that lead to a result, we\u0027d love to hear from you. Apply today!\u003cbr\u003e\u003cbr\u003e \u003cdiv style=\"text-align:center\"\u003e\u003cstrong\u003eInsight Resourcing\u003c/strong\u003e\u003c/div\u003e \u003cdiv style=\"text-align:center\"\u003ewww.insightresourcing.com.au\u003c/div\u003e \u003cdiv style=\"text-align:center\"\u003e\u003cem\u003e\u003cbr\u003eSpecialists in Sales, Digital \u0026amp; all things Tech.\u003c/em\u003e\u003c/div\u003e \u003c/div\u003e \u003cdiv class=\"apply\"\u003e \u003ca class=\"back-link\" href=\"#\" title=\"Back to search results\"\u003eBack to search results\u003c/a\u003e \u003cinput type=\"button\" class=\"ja-button\" data-job-id=\"4477940\" value=\"Apply Now\" title=\"Apply Now\" /\u003e \u003c/div\u003e \u003c/div\u003e "