" \u003cdiv class=\"ja-job-details\"\u003e \u003ch2 class=\"title\"\u003eCustomer Service and Collections Representative\u003c/h2\u003e \u003cdiv class=\"meta\"\u003e \u003cul class=\"classifications\"\u003e \u003cli data-id=\"19473\"\u003e Australia \u003c/li\u003e \u003cli data-id=\"19474\"\u003e Victoria \u003c/li\u003e \u003c/ul\u003e \u003cp class=\"date-posted\"\u003e 12/10/2026 \u003c/p\u003e \u003c/div\u003e \u003cul class=\"bullet-points\"\u003e \u003cli\u003e$37.50 per hour + super + penalty rates, with 2 days WFH after training!\u003c/li\u003e \u003cli\u003eFull-time hours on a 12-month casual contract, with potential for extension\u003c/li\u003e \u003cli\u003eMulgrave location, primarily Monday-Friday, with free onsite parking!\u003c/li\u003e \u003c/ul\u003e \u003cdiv class=\"description\"\u003e We are excited to be recruiting for a \u003cstrong\u003eCustomer Service \u0026amp; Collections Representative\u003c/strong\u003e to join a prestigious global luxury automotive brand based in Mulgrave.\u003cbr\u003e\u003cbr\u003e Our client is an industry-leading automotive organisation specialising in tailored finance and leasing solutions, helping customers across Australia and New Zealand achieve their dream of owning or leasing a luxury vehicle.\u003cbr\u003e\u003cbr\u003e This is a fantastic opportunity for an enthusiastic, customer-focused individual who enjoys delivering exceptional service, building relationships and supporting customers through a variety of enquiries.\u003cbr\u003e\u003cbr\u003e The position will initially focus on customer service and develop into a combined customer service and collections role as your experience and knowledge grow.\u003cbr\u003e We are looking for someone who is eager to learn, confident communicating with customers and comfortable navigating a range of conversations, including more sensitive financial discussions.\u003cbr\u003e\u003cbr\u003e\u003cspan style=\"text-decoration:underline\"\u003e \u003cstrong\u003eAbout the Role\u003cbr\u003e\u003c/strong\u003e\u003c/span\u003e\u003cbr\u003e Working within a modern, state-of-the-art office in Mulgrave, you will be responsible for delivering a premium customer experience through inbound phone calls, emails and outbound customer interactions.\u003cbr\u003e\u003cbr\u003e \u003cstrong\u003eYour responsibilities will include:\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eHandling inbound customer enquiries from Australia and New Zealand regarding vehicle finance and leasing arrangements.\u003c/li\u003e \u003cli\u003eAssisting customers with general account enquiries, payments and navigating online services or the self-service app.\u003c/li\u003e \u003cli\u003eProviding exceptional customer service while maintaining the premium standards associated with a luxury automotive brand.\u003c/li\u003e \u003cli\u003eConducting welcome calls to new customers and supporting them throughout their customer journey.\u003c/li\u003e \u003cli\u003eResponding to customer enquiries via email and completing associated administrative tasks.\u003c/li\u003e \u003cli\u003eAs the role evolves, managing inbound and outbound collections-related conversations with customers.\u003c/li\u003e \u003cli\u003eSupporting customers through the collections process with empathy, professionalism and understanding.\u003c/li\u003e \u003cli\u003eConfidently transitioning between general customer service enquiries and more sensitive collections conversations.\u003c/li\u003e \u003cli\u003eMaintaining accurate customer records and ensuring all interactions are handled professionally.\u003c/li\u003e \u003c/ul\u003e \u003cspan style=\"text-decoration:underline\"\u003e\u003cstrong\u003eThe Key Details\u003c/strong\u003e\u003c/span\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003e\u003cstrong\u003eLocation:\u003c/strong\u003e Mulgrave, VIC, with free onsite parking.\u003c/li\u003e \u003cli\u003e\u003cstrong\u003eEmployment Type:\u003c/strong\u003e Casual contract offering full-time hours for approximately 12 months, with potential for extension based on business needs.\u003c/li\u003e \u003cli\u003e\u003cstrong\u003eStart Date:\u003c/strong\u003e ASAP.\u003c/li\u003e \u003cli\u003e\u003cstrong\u003eHourly Rate:\u003c/strong\u003e $37.50 per hour + superannuation + applicable penalty rates.\u003c/li\u003e \u003cli\u003e\u003cstrong\u003eHours:\u003c/strong\u003e Rotating roster between 6:30am and 6:00pm, with 8-hour shifts. Most shifts are expected to fall between 9:00am and 5:00pm.\u003c/li\u003e \u003cli\u003e\u003cstrong\u003eWorking Days:\u003c/strong\u003e Primarily Monday\u0026ndash;Friday, with occasional Saturday shifts attracting applicable penalty rates.\u003c/li\u003e \u003cli\u003e\u003cstrong\u003eHybrid Working:\u003c/strong\u003e Enjoy 2 days working from home per week following the initial training period, with equipment provided.\u003c/li\u003e \u003c/ul\u003e \u003cspan style=\"text-decoration:underline\"\u003e\u003cstrong\u003eWhat\u0027s in It for You?\u003c/strong\u003e\u003c/span\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eOpportunity to work with a globally recognised luxury automotive brand.\u003c/li\u003e \u003cli\u003eCompetitive hourly rate of \u003cstrong\u003e$37.50 per hour + super + applicable penalty rates for any weekend-based work if applicable.\u0026nbsp;\u003c/strong\u003e\u003c/li\u003e \u003cli\u003eFull-time hours with the potential for contract extension.\u003c/li\u003e \u003cli\u003eHybrid working arrangements, with 2 days WFH after training.\u003c/li\u003e \u003cli\u003eFree onsite parking at the Mulgrave office.\u003c/li\u003e \u003cli\u003eAccess to an onsite gym and cafeteria.\u003c/li\u003e \u003cli\u003eSupportive team environment with ongoing training and development.\u003c/li\u003e \u003cli\u003eOpportunity to expand your skill set across both customer service and collections.\u003c/li\u003e \u003cli\u003eGain valuable experience within the automotive finance and leasing industry.\u003c/li\u003e \u003c/ul\u003e \u003cspan style=\"text-decoration:underline\"\u003e\u003cstrong\u003eWhat We\u0027re Looking For\u003cbr\u003e\u003c/strong\u003e\u003c/span\u003e\u003cbr\u003e We are seeking someone who genuinely enjoys helping customers, has excellent communication skills and is comfortable adapting to different types of conversations.\u003cbr\u003e\u003cbr\u003e \u003cstrong\u003eTo be successful in this role, you will ideally have:\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003ePrevious customer service experience within a contact centre, retail, hospitality or similar customer-facing environment.\u003c/li\u003e \u003cli\u003ePrevious collections experience would be advantageous but is not essential.\u003c/li\u003e \u003cli\u003eExcellent verbal and written communication skills, with a professional and friendly approach.\u003c/li\u003e \u003cli\u003eA positive attitude, willingness to learn and confidence in picking up new systems and processes.\u003c/li\u003e \u003cli\u003eStrong empathy and emotional intelligence, particularly when supporting customers through challenging or sensitive situations.\u003c/li\u003e \u003cli\u003eConfidence in handling difficult conversations while remaining calm, respectful and solutions focused.\u003c/li\u003e \u003cli\u003eThe ability to move between general customer service enquiries and collections-related conversations.\u003c/li\u003e \u003cli\u003eStrong attention to detail and the ability to manage customer information accurately.\u003c/li\u003e \u003cli\u003eA genuine passion for delivering exceptional customer experiences.\u003c/li\u003e \u003cli\u003eComfortable with providing your own police check if successful\u0026nbsp;\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eInterested? We\u0027d love to hear from you!\u003cbr\u003e\u003c/strong\u003e\u003cbr\u003e If you\u0027re looking for an exciting opportunity to join a leading luxury automotive brand, develop your customer service skills and gain exposure to the automotive finance industry, we encourage you to apply today!\u003cbr\u003e\u003cbr\u003e \u003cstrong\u003eApply now to be considered for this exciting opportunity in Mulgrave! Contact Georgina @ SMAART Recruitment on 0431 293 145 or georgina@smaart.com.au with any questions! \u003c/strong\u003e \u003c/div\u003e \u003cdiv class=\"apply\"\u003e \u003ca class=\"back-link\" href=\"#\" title=\"Back to search results\"\u003eBack to search results\u003c/a\u003e \u003cinput type=\"button\" class=\"ja-button\" data-job-id=\"4477806\" value=\"Apply Now\" title=\"Apply Now\" /\u003e \u003c/div\u003e \u003c/div\u003e "